Azurestorageexplorer: Azure Storage Explorer hangs at "Waiting for authentication"

[deepix]

Storage Explorer Version: 1.0.0

Platform: macOS

Architecture: x64

Build Number: 20180415.2

Commit: 5d603052

Regression From: 0.9.6

Steps to Reproduce:

1. Open Azure Storage Explorer
2. Click on the human icon, click on "Sign In ..."

Expected Experience:

Show a dialog box to sign in to my Azure account.

Actual Experience:

Application hangs at "Waiting for authentication".

[MRayermannMSFT]

Hey @deepix , can you try the following:

1. Close Storage Explorer
2. Open keychain (cmd + space, type in keychain, hit enter)
3. Select the "login" keychain
4. Click the padlock icon to lock the keychain (the padlock will animate to a locked position when complete, it may take a few seconds depending on what apps you have open)
   
5. Launch Storage Explorer
6. A pop up should appear saying something like "Service hub wants to access the keychain", enter your Mac admin account password and click Always Allow (or Allow if Always Allow is not available)
7. Try to sign in

[deepix]

Thanks a lot @MRayermannMSFT, that worked. If this can be documented somewhere, perhaps in a Troubleshooting page, that'd be fantastic.

Thanks again for the quick turnaround: this was getting to be quite critical.

[MRayermannMSFT]

Yes, sorry it isn't there. It's been on my todo list to add it to our troubleshooting page for a while now. I'll get that done today. 😄 Thanks!

[dbiswas]

This issue happens because your keychain is open for some reason and not closed.
So, open the Mac Application: Key Chain Access.
And then select the lock icon and close it.
And now restart the Storage Explorer.

[alpeshpandya]

This still issue persists after locking keychain. The authentication screen gets stuck with "taking to your organization's login page" and then a blank screen for ever never prompting for the organization authentication.

az login works similar way on my macos. It is only storage explorer that gets stuck.

[voronoi]

I am facing a similar issue to the user @alpeshpandya above. Locking or Unlocking the keychain seems to make no difference in my case and it is still stuck on Waiting for Authentication.
System Details:
OS X Version: 10.15.1 (19B88)
Storage Explorer v1.11.0

[voronoi]

Still facing the same issue as above even after upgrading to Storage Explorer v1.11.1

[aleacosta5]

I'm having the same exact issue as @alpeshpandya.

I tried deleting the folders inside Users //Library/Application Support/StorageExplorer

Also tried deleting the keyChain associated with Storage Explorer.

System Details:
macOS: 10.15.2
Storage Explorer v1.11.1 and also tried with v1.11.2

[Big0Bertha]

Same issue as @aleacosta5 here.

Edit: scratch the above. After numerous attempts and screwing around with the keychain, I finally got the pop up for access to keychain. After logging in, it works fine!

[joeyslack]

For anyone reading this, I solved this by simply opening keychain (and doing nothing), and re-authenticating.

Regardless, this should still be considered an issue by Microsoft, and issue should not be marked resolved.

Having to "fidget" with keychain worries me greatly. If anything, just update the app to say "Cannot authenticate due to keychain access, please open keychain to resume", or something.

[shary-sharath]

Hey @deepix , can you try the following:

1. Close Storage Explorer
2. Open keychain (cmd + space, type in keychain, hit enter)
3. Select the "login" keychain
4. Click the padlock icon to lock the keychain (the padlock will animate to a locked position when complete, it may take a few seconds depending on what apps you have open)
   
5. Launch Storage Explorer
6. A pop up should appear saying something like "Service hub wants to access the keychain", enter your Mac admin account password and click Always Allow (or Allow if Always Allow is not available)
7. Try to sign in

I am getting this issue in Windows 10. How do I resolve this?

[knightian]

Given that the login keychain is unlocked on login...... how is this not fixed? In big sur I cannot even lock the login keychain... srsly?

[tadywankenobi]

Yup, same as @knightian here. Can't lock login from Keychain Access any more.

This needs a fix, it's been open for over 2 years...

[tadywankenobi]

Actually, I just realised I was running the application from the downloads folder. Moved it into Applications and at the same time, set the Keychain Access to lock after 1 minute and then waited a few. When I opened Storage Explorer this time, it asked me for my system password and connected to Azure. Still have permissions issues, but that looks like something else...