Azure-kinect-sensor-sdk: Kinect showing in Device Manager, but not Kinect Viewer

[monkeykat]

I am having an issue where the Kinect camera is showing up in the Device Manager, but the Kinect Viewer just says "No available devices." The Kinect Viewer works fine on another computer, so is not defective.

Windows 10 1809
USB Host Controller: Intel USB 3.0 eXtensible Host Controller - 1.0

[wes-b]

If you plug into a USB 2 port then most everything will show up in device manager. You want to make sure that you can see "Azure Kinect Depth Camera" and that none of them have a yellow triangle. Make sure the power LED on the back of the device is solid white.

The Device manager view below is View->Device By Container.

[monkeykat]

Thanks for getting back so quickly! I checked my Device Manager, and everything looks to be the same as yours. No yellow triangles and the depth camera is showing up. The LED on the back is solid white and the USB port is 3.0.

[xthexder]

If you open the log in the viewer (Settings -> Show log dock), and set the log level to trace, do you get any output when hitting Refresh Devices?

[monkeykat]

Yes I do. Here it is:

[ trace ] : logger_t_create(). Created logger_t 0000016364AAA4B0
[ trace ] : k4a_device_t_create(). Created k4a_device_t 0000016364B14A10
[ trace ] : depthmcu_t_create(). Created depthmcu_t 0000016364AF6190
[ trace ] : usbcmd_t_create(). Created usbcmd_t 0000016364AEC7C0
[ info ] : find_libusb_device(). Container ID found: {8376c5f0-06bd-40c7-749f-dd00637c0a61}
[ info ] : populate_serialnumber(). Serial Number found 000207592012
[ trace ] : usb_cmd_io(). XFR: Cmd=00000115, PayloadSize=255
[ trace ] : colormcu_t_create(). Created colormcu_t 0000016364AAA0F0
[ trace ] : usbcmd_t_create(). Created usbcmd_t 0000016364AECF30
[ info ] : find_libusb_device(). Container ID found: {8376c5f0-06bd-40c7-749f-dd00637c0a61}
[ info ] : populate_serialnumber(). Serial Number found 000207592012
[ trace ] : calibration_t_create(). Created calibration_t 0000016364A9BC70
[ trace ] : usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=10240
[ trace ] : capturesync_t_create(). Created capturesync_t 0000016364AB57E0
[ trace ] : queue_t_create(). Created queue_t 000001636F16A560
[ trace ] : queue_t_create(). Created queue_t 000001636F169E80
[ trace ] : queue_t_create(). Created queue_t 000001636F16A2E0
[ trace ] : depth_t_create(). Created depth_t 0000016364A4D150
[ trace ] : usb_cmd_io(). XFR: Cmd=00000201, PayloadSize=18
[ trace ] : usb_cmd_io(). XFR: Cmd=00000201, PayloadSize=18
[ info ] : ***** Device Info *****
[ info ] : K4A SDK version: 1.1.0
[ trace ] : usb_cmd_io(). XFR: Cmd=00000115, PayloadSize=255
[ info ] : Serial Number: 000207592012
[ info ] : RGB Sensor Version: 1.6.98
[ info ] : Depth Sensor Version:1.6.70
[ info ] : Mic Array Version: 1.6.14
[ info ] : Sensor Config: 6109.7
[ info ] : Build type: Release
[ info ] : Signature type: MSFT
[ info ] : ****************
[ trace ] : dewrapper_t_create(). Created dewrapper_t 0000016364B007E0
[ trace ] : queue_t_create(). Created queue_t 000001636F169F70
[ trace ] : usb_cmd_io(). XFR: Cmd=000000f2, PayloadSize=0
[ trace ] : usb_cmd_io(). XFR: Cmd=0000000a, PayloadSize=0
[ trace ] : color_t_create(). Created color_t 0000016364AF3EC0
[ error ] : RuntimeClassInitialize(). Failed to activate source in open camera: 0x80070005
[ error ] : SUCCEEDED( Microsoft::WRL::MakeAndInitialize(&color->m_spCameraReader, (GUID *)container_id)) returned failure in color_create()
[ trace ] : color_t_destroy(). Destroyed color_t 0000016364AF3EC0
[ error ] : color_create( device->tick_handle, container_id, serial_number, color_capture_ready, handle, &device->color) returned failure in k4a_device_open()
[ trace ] : queue_t_destroy(). Destroyed queue_t 000001636F169F70
[ trace ] : dewrapper_t_destroy(). Destroyed dewrapper_t 0000016364B007E0
[ trace ] : depth_t_destroy(). Destroyed depth_t 0000016364A4D150
[ trace ] : queue_t_destroy(). Destroyed queue_t 000001636F16A560
[ trace ] : queue_t_destroy(). Destroyed queue_t 000001636F169E80
[ trace ] : queue_t_destroy(). Destroyed queue_t 000001636F16A2E0
[ trace ] : capturesync_t_destroy(). Destroyed capturesync_t 0000016364AB57E0
[ trace ] : calibration_t_destroy(). Destroyed calibration_t 0000016364A9BC70
[ trace ] : usbcmd_t_destroy(). Destroyed usbcmd_t 0000016364AEC7C0
[ trace ] : depthmcu_t_destroy(). Destroyed depthmcu_t 0000016364AF6190
[ trace ] : usbcmd_t_destroy(). Destroyed usbcmd_t 0000016364AECF30
[ trace ] : colormcu_t_destroy(). Destroyed colormcu_t 0000016364AAA0F0
[ trace ] : logger_t_destroy(). Destroyed logger_t 0000016364AAA4B0
[ trace ] : k4a_device_t_destroy(). Destroyed k4a_device_t 0000016364B14A10

[wes-b]

The problem is this:

[ error ] : RuntimeClassInitialize(). Failed to activate source in open camera: 0x80070005

0x80070005 = E_ACCESSDENIED For some reason the camera is not accessible. I might consider what other applications on the computer might be opening the camera and changing access permissions.

[monkeykat]

Okay, I am thinking that my organization is blocking the camera on the computer or something.... I am going to put a ticket in with them to see if they can unblock it. Thank you for your help, I will post once I get with them if it solves the problem or not.

[guzza100]

If you are using Windows 10, follow this link to allow your apps to access your camera: https://mywindowshub.com/allow-or-deny-apps-to-have-access-to-webcam-in-windows-10/

[wes-b]

Thanks @guzza100, I confirmed I get the same error when disabling the camera

RuntimeClassInitialize(). Failed to activate source in open camera: 0x80070005

[R3adOnlyJoe]

After I clicked Refresh Devices, I got this error from the log:
RuntimeClassInitialize(). Failed to find color camera in open camera: 0xc00d36d5.
Any help?

[wes-b]

0xc00d36d5 = MF_E_NOT_FOUND; make sure the camera is showing up in device manager, one it shows up there, the camera should work with the in box camera app.

[ivoslove]

I am having an issue where the Kinect camera is showing up in the Device Manager, but the Kinect Viewer just says "No available devices." The Kinect Viewer works fine on another computer, so is not defective.

Windows 10 1809
USB Host Controller: Intel USB 3.0 eXtensible Host Controller - 1.0

I had the same problem. Did you solve it later? How was it solved?

[guzza100]

I believe it was an access denied issue specific to my laptop. So either your firewall or antivirus program is blocking access for security purposes. Check those settings and allow the Kinect access for camera and microphone purposes.

---

From: ivoslove [e-mail]
Sent: Thursday, August 27, 2020 5:02 AM
To: microsoft/Azure-Kinect-Sensor-SDK [e-mail]
Cc: guzza100 [e-mail]; Mention [e-mail]
Subject: Re: [microsoft/Azure-Kinect-Sensor-SDK] Kinect showing in Device Manager, but not Kinect Viewer (#470)

I am having an issue where the Kinect camera is showing up in the Device Manager, but the Kinect Viewer just says "No available devices." The Kinect Viewer works fine on another computer, so is not defective.

Windows 10 1809
USB Host Controller: Intel USB 3.0 eXtensible Host Controller - 1.0

I had the same problem. Did you solve it later? How was it solved?

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