Zulip-desktop: Zulip not starting up in Windows

[parthi2929]

---

• Operating System:
  
  
  
  • [x] Windows
  
  
  • [ ] Linux/Ubuntu
  
  
  • [ ] macOS
  
  
• Clear steps to reproduce the issue:
  Simply install latesst version v4.0.0, ensure in settings startup at login enabled and restart
• Relevant error messages and/or screenshots:
  The zulip app is not started on startup (not on main desktop nor in system tray)

[akashnimare]

@parthi2929 have you turned on the following setting-

[parthi2929]

yes, of course. These are set by default as well.

[akashnimare]

Okay. Let me check. Are you on Windows 10? Can you tell me the build version etc?

[parthi2929]

yes, please check below.

[parthi2929]

any update?

[akashnimare]

@parthi2929 tested this on my machine, works as expected. Can you toggle the startup setting again and see if it works?

[akashnimare]

Can you check if it's registered properly -

\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

[sulian]

Same problem here (Windows 10 Pro 1903 18362.535), and no entry in registry.
Need to add manual entry by shell:startup

[akashnimare]

@vsvipul, @kanishk98 can you guys reproduce this?

[parthi2929]

This is what my Run area in registry looks like

Should we add Zulip here? If so, how and what?

[parthi2929]

Hello? Please update as we intend to use this in our company.

[akashnimare]

@parthi2929 I'll test this on some other windows machines as well since it's working for me as expected.

we are currently using our own mechanism for auto-start. I'll dig deeper into this and if our mechanism doesn't work we'll go with the official electron API but we'll definitely fix this one way or another.

[parthi2929]

Thank you @akashnimare In mean time, can we have any work around? Like tweaking registry with a manual addition etc?

[akashnimare]

@parthi2929 you can add zulip manually to the registry and it should work. Just right-click in that area and add a new key + add the value (i.e. the path of the zulip app).

Here are the full-steps -

https://cl.ly/354fcad9ac19

Let me know if it works.

[vsvipul]

@parthi2929 Can you test this and see if works for your system ? https://github.com/zulip/zulip-desktop/pull/859

[parthi2929]

@vsvipul I did not try as @akashnimare suggestion worked. Hope this fix is included (path was different, not Program Files) as we would need this to be automatic for all team members.

Actual path:

C:\Users\%username%\AppData\Local\Programs\Zulip\

[akashnimare]

Awesome. I'll update you once we push a proper fix for the same.

[parthi2929]

Any update? It would be tedious for us to fix register in each and ever zulip team member PC.

[akashnimare]

@parthi2929 yeah, we have pushed a fix in https://github.com/zulip/zulip-desktop/pull/859. Just need to test the same on Windows.

[parthi2929]

@akashnimare great, I could not find when its planned. It could be available already in any beta?

[akashnimare]

@parthi2929 I'll update here once we ship this to prod.

[akashnimare]

@parthi2929 does this work for you in the latest release which is v5.2.0?

https://zulipchat.com/apps

[parthi2929]

yes, after I update it seems to be working, (but also I did not try removing the reg edit, so not sure if the zulip during startup is due to new update or the reg fix)