Zulip-desktop: Snap: app doesn't load on ubuntu 18.04.1

[DouglasDev]

I installed the app from Ubuntu software center. It doesn't load at all. error message is:
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "canberra-gtk-module"
Failed to generate minidump.Segmentation fault (core dumped)

[jakobkolb]

Can confirm this.

[jakobkolb]

Apparently, only the Snap available over the Software center is broken. Following the installation instructions from the readme (https://zulipchat.com/help/desktop-app-install-guide) everything worked fine.

[timabbott]

@jakobkolb thanks for the report, that's very helpful! Tagging this as a top priority.

[akashnimare]

Thanks for the report, let me see what's wrong.

[akashnimare]

@DouglasDev you tried the deb format, right? Just to be clear this is what you have followed -

• Downloaded the deb installer from https://zulipchat.com/apps/linux
• Open the downloaded file in ubuntu software centre + installed it
• Run Zulip and got above error

If yes then can you try installing the deb installer from the terminal using -

sudo dpkg -i Zulip-2.3.82-amd64.deb

I have tried AppImage + deb installer on Ubuntu 16.04 LTS and it works as expected. You can also install Zulip using our snap installer -

https://snapcraft.io/zulip

Apparently, only the Snap available over the Software center is broken.

@jakobkolb I have pushed v2.3.82 on snapcraft. Can you check if this fixes the issue for you?

[caemor]

I just installed zulip via snap (2.3.82) and still get the same error as above on ubuntu 18.04.
libcanberra-gtk-module is installed.

[akashnimare]

Okay, this works great on Ubuntu 16.04. You might need to install some libraries in order to run it..can you paste the exact error here?

[caemor]

It's the same error which DouglasDav posted as the first entry for this issue.

[caemor]

Might be related to https://github.com/electron/electron/issues/13767 and other linked issues there :thinking:

[akashnimare]

The issue looks related to electron-userland/electron-builder#2981

Could you folks try some of the tips in https://askubuntu.com/questions/342202/failed-to-load-module-canberra-gtk-module-but-already-installed and see if it works?

[akashnimare]

electron/electron#13767

No, since we're not using the powerMonitor api. The other possible reason could be Sentry.

[caemor]

Could you folks try some of the tips in https://askubuntu.com/questions/342202/failed-to-load-module-canberra-gtk-module-but-already-installed and see if it works?

I already tried all of them but the last one (sudo apt-get install libcanberra-gtk*) and they didn't help me.

[akashnimare]

Okay, I can reproduce this error now. I'm still trying to figure out what's wrong with the snap. This works as expected if I build it locally and install it but doesn't work if I download this from the snap store.

[akashnimare]

Similar issues -
https://github.com/burtonator/polar-bookshelf/issues/257
https://forum.snapcraft.io/t/apparmor-error-with-org-freedesktop-login1-manager/8164/8

[popey]

@akashnimare left a comment on your forum thread.

[vsvipul]

had the same issue.. can confirm this :+1:

[akashnimare]

@popey I actually don’t know if that yaml file is being used or not. Can you help me out on this i.e. what should I check/debug in order to get rid of the error?

[One111]

Same issue.
Ubuntu 18.04.1 LTS

Gtk-Message: Failed to load module "canberra-gtk-module" Gtk-Message: Failed to load module "canberra-gtk-module" Failed to generate minidump.Segmentation fault (core dumped)

[isasouza-com]

i solved temporally my problem using the Appimage version. I did:

1. Download: chmod a+x Zulip-x.x.x-x86_64.AppImage
2. Change permissions:
   sudo chmod a+x Zulip-x.x.x-x86_64.AppImage
3. Rename:
   sudo mv Zulip-2.3.82-x86_64.AppImage zulip
4. And copy to /usr/bin:
   sudo cp zulip /usr/bin/

So, just execute on terminal and work for me!

[krkolek]

I tried install zulip following the instructions from https://zulipchat.com/help/desktop-app-install-guide and I test all ways to do it:

• apt - works and I can pin app to the favourites
• AppImage - works
• snap - I have the same error as in the first post.

[akashnimare]

Just pushed a new beta for Snap. Can you folks test it out?
https://snapcraft.io/zulip

[vsvipul]

@akashnimare All functionality is working fine now. Great to know that the segfault has fixed. It will be great if others test it out too. @caemor @isasouza-com @kanishk98 .
You need to test the beta using

sudo snap install zulip --beta

[akashnimare]

This issue has been fixed in the latest beta. Feel free to re-open if this occurs again.

[abhigyank]

Any pointers on what change fixed it?

[akashnimare]

I think a combination of - updating electron-builder + https://github.com/zulip/zulip-electron/commit/8a0b047d8f28d55b547e0af14969e3559d86eb92 fixed this issue.