Wp-calypso: VideoPress: Unable to upload videos to VideoPress on eCommerce plan

[samiff]

Steps to reproduce

• On a WordPress.com hosted site with an eCommerce plan, make sure the VideoPress module is active and upload a new video file to the Media library in Calypso.
  
  
  
  • The setting for VideoPress in Calypso is in Manage > Settings > Performance (tab) > Enable fast, ad-free video hosting
  
  

What I expected

• For the video to be uploaded to VideoPress.

What happened instead

• The video is uploaded locally to the site and not processed by VideoPress.
• The same video file uploads just fine to VideoPress on a Business plan site.

Context / Source

p58i-84r-p2
p9F6qB-4oo-p2

[eoinsav]

I spent a while trying to get this working for a user today. Their videos are displaying as links on WooCommerce Product pages because we can't get a VideoPress shortcode for their video.

19054737-hc

2754335-zen

[lancewillett]

Thanks for raising this again. CC @Automattic/serenity

[gwwar]

cc also @pmcpinto for awareness

[gwwar]

For folks that take this, some more debugging information is available in p58i-84r-p2 courtesy of @timmyc ✨

[davipontesblog]

Moved to WordPress.com Ecommerce Plan project for triaging.

[Robertght]

found another case here: #3194410-zen

And I can confirm this is still happening on my test site.

[Robertght]

Another user reached us in #23118693-hc

@gwwar is there a way to prioritize this in the near future? :) Thanks!

[kriskorn]

Another case here: 23226968-hc

[mlaetitia]

FYI, a customer just left cause this is not working and we're not fixing it... 23261865-hc

[JoshuaGoode]

Added to Dotcom Manage inbox to see if we can get some eyes on this.

Encountered on 23691656-hc

Edit: oops, I see it was added and removed from Dotocom Manage before :|

[mreishus]

• Difficulties Debugging

I suspect one reason this issue has been difficult to solve is because there's no atomic development environment. I see the excellent debugging log here: p58i-84r-p2 . To continue down this path, I'd need to ability to sandbox an atomic site and add one-off logging, and/or to make my atomic site used a sandboxed public-api. As far as I know, both are impossible.

• Likely not an issue: Bundles containing different products

I compared the yearly business bundle with the yearly ecommerce bundle. I was looking for a product that business contained, but ecommerce was missing. I don't feel comfortable posting the specifics here, but the only products I found included in business but not ecommerce are related to domain registration, so likely not a case.

• ~Videopress overridden to be inactive on ecommerce... somewhere.~

I created new business and ecommerce sites, then visited /wp-admin/admin.php?page=jetpack#/performance and looked in the redux debugger. The JETPACK_SET_INITIAL_STATE action that's fired indicates that videopress is disabled on the ecommerce site only. Currently not sure where this is coming from.

Update: This part was a bit of a red herring. It was inactive because I did not 'launch' the site in calypso. Launching it activates the videopress module, but the problem remains.

[JoshuaGoode]

Thanks for digging in @mreishus!

Regarding Atomic debugging issues, have you chatted with the Atomic folks?

I asked them for some potential tips internally at p1602601144424900-slack-C7YPW6K40 but they may have more for you.

[mreishus]

I've identified the issue and have a fix for review here: D51096-code. It's possible we want to do a more robust fix - if so - I will address tomorrow.

[cpapazoglou]

It seems that when (2017) that functions was introduced we didn't have ecommerce plans
D4898-code
and when we introduced ecommnerce plans (2018) we didn't update this function. So 🚢 it!

[mreishus]

Fix has been pushed to prod!