Wp-calypso: Onboarding Checklist: Atomic sites are getting the wrong message and an error

Created on 5 Nov 2018  路  83Comments  路  Source: Automattic/wp-calypso

Steps to reproduce

  1. SSP into AT user jcmunich
  2. Go to Stats
  3. You'll get the Onboarding Checklist message saying the email needs to be verified, even though the email has already been verified.
  4. Try clicking the Checklist link, it'll send you to an error.

What I expected

The message should show the email as already verified, and the checklist link should send them to the checklist.

What happened instead

The message shows the email as not verified, although it has already been verified, and the checklist sends them to this error:
Checklist not available

Browser / OS version

Firefox 63.0
OS Mojave 10.14

Screenshot / Video

What the user sees:
Screenshot

Context / Source

I got two users in chat with this issue. #user-report

Atomic Checklist [Pri] High [Type] Bug

Most helpful comment

I've added high priority to this as it seems to be affecting every Atomic user I have helped today.

All 83 comments

I am also seeing this here: 1544223-zen

Also reported in 1544238-zen

Another report 1544476-zen

Another report 7811537-hc
Site: https://mirrorrenovations.com/
User: mirrorrenovations

Another one in 7809763-hc
Site: https://adultstruggles.com
User: adultstruggles

Another report 1544490-zen
Site: https://margaronegiovanni.com/
User: marganino39

Another one in 1544593-zen

Another Report: 6660070-hc
Followup Ticket: 1544593-zen
Site: theblackbeltmillionaire.com
User: blackbeltmillionaire87

Another report
6846275-hc
Site: businesschecklist.com
User: knaser87

Report: 7809791-hc
Followup: 1544714-zen
Site: observantiae.com
User: observantiae

Another Report: 3674057-hc
Followup Ticket: 1544490-zen
Site: healthandwellbeings.org
User: healthandwellbeings

Another report at 7815170-hc
Site: vahvakivuton.com

Another report: 3892591-hc
site: lifestyle48.com

I've added high priority to this as it seems to be affecting every Atomic user I have helped today.

also reported here 4104221-hc

Another report: 7816864-hc
site: ruemorin.com

one more: 7816965-hc

7817831-hc

5859883-hc as well.

7819208-hc

7415656-hc
Follow up ticket 1545140-zen.

7392735-hc
Follow up ticket 1545148-zen.

Two of my test sites have the issue:
Site: mygroovystore.blog
Site: correliebreattest.blog

Another report here: 7817522-hc
Followup Ticket: 1544953-zen
Site: myelliottassociates.com
User: easalescom

Reported in 5816265-hc
User: kamaratonline
Site: https://kamaratweb.sk/

Reported in 7821429-hc
User: parkinsonscore
Site: parkinsonscore.com

Reported in 7822299-hc
User: 107145667
Site: sportgrill.blog

Reported in 6619931-hc
User: tamarackmountainstudio
Site: tamarackmountainstudio.com

4087217-hc
coffeefernweh

Reported in https://hud.happychat.io/chat/7827466
User: asimplepieceofme
Site: https://asimplepieceofme.com/

foodingaroundwithjon 7827270-hc

richyarticle 7830178-hc

Reported in 7772592-hc
User: dsautoenterprise
Site: dsauto.com.my

Another report in 5807997-hc
User: travelfoodclickrepeat

Another report in 1546516-zen
User: atrevido2

7835179-hc
innovationtechnologyoffice

1546608-zend
user: marcosplanet

Spanish speaking user

130083553-hc
User: bindupowercoach
Site: bindupowercoaching.com

Reported in: 5950430-hc and 7831800-hc
Both are ESL users with AT sites.

7840426-hc

Another one reported in 7605959-hc

Both AT sites:

7836633-hc
User: flrspectron
site: flrspectron.blog

6253211-hc
user: ziyaadsayed17
site: royalcarpaints.co.za

Report for:

Site - happyvilli.com
User - thehappyvilli

1545065-zen

Another AT site:

142292309-hc

Site - thegreyhoundburtononthewolds.co.uk
User - gingerbreadpromotions

7785457-hc
Site: https://embracefaithfully.com
User: embracefaithfully

AT site:

Chat - #7842716-HC
Site - sino40.de
User - ocean1226

7843466-hc

7840164-hc

7811763-hc
Site: ilikedeals.net
User: likedeals

7844428-hc
Follow-up ticket: 1547508-zen
Site: https://lumingo.blog

7846865-hc
Site: https://hammy64000.com/
Username: hammy64000

7847096-hc
Site: https://laggas.com/
Username: gedealit

7825446-hc
Site: support911.net
Username: support911ltd

7849306-hc
Site: souldefinition.net
Username: souldefinition

7849360-hc
Site: myelliottassociates.com
Username: easalescom

7847591-hc
Site: laggas.com
Username: gedealit

1547991-zen

Got a report from an account without any Atomic sites: 1547795-zen

As you can see in the screenshot, we 22% message blinks when you refresh the page and then suddenly disappears:

nov-06-2018 17-12-22

7851354 -hc
Site: gatewayholiday.ca
User: gatewayholiday1

A couple more reports of this here:

7814523-hc
Site: ambitiousbaba.com
Username: ambitiousbaba

6224002-hc
Site: accesstuolumne.org
Username: jerry889818811

7850754 - hc
user - reneacademy
site - reneacademy.co.uk

1390028-hc

User: apynes
Site: servuspartners.com

7849489-hc
user: brasileira78
site: meudiariodecosmeticanatural.com

5476158-hc
https://gibtdirdaslebenzitronen.blog/
User: gibtdirdaslebenzitronen

Another report in #6451369-hc
Also #3725761-hc

Another report in 7632171-hc

Another 7521328-hc

7849696-hc

4015907-hc

7264253-hc

798251-hc

6863255-hc
site: idoleyes.com.au

5362212-hc

7428649-hc

7111808-hc

Also reported on follow up ticket 1548941-zd-woothemes
which was on HC: 7860991-hc

Another report here - 7546754-hc
Username - bhatimcom
Site - toponse.com and owtar.com

Another report: 4332490-hc
User: movimientossismicosec
Site: movisis.org

User is admin/owner.

Reported in 1549436 -zd
User: omogoe
Site: bedicaldoctor.com

Another report - 4303836-hc
Username - ngwedi1
Site - ngwedi.com

7864488-HC
Username: briannns
Site: netvision.store

7847130-hc
User: jerwinpastoral
Site: topeventdestinations.com

@GeoJunkie I tested on the site and it looks working well now.

7880176-hc

sportgrill.blog
jamestgregoryblog

Anecdotally, both users I've reported had sites where the IP wasn't being proxied.

Pointing it back to WP.com and proxying the domain tentatively seems to have fixed it for me. Adding that here in case it's related.

Edit: N/M it came back.

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