Wp-calypso: Add tracking for happychats started from cancellation flow.

[annezazu]

I am seeing a precancellation stat but nothing specific for JP chat. Is this tracked?

If so, please DM me with the link and close this :)

If it's not tracked, this is a request to put tracking in place.

Thank you!

[tyxla]

I'm closing this one, as I believe the necessary tracking is already available:

1. When the user clicks the Happychat button in the Happychat step, the calypso_purchases_cancel_form_chat_initiated tracks event is recorded. It contains the cancellation flow slug and the product (plan) slug, which you can use to filter by Jetpack plans (jetpack_premium, jetpack_premium_monthly, etc.).

2. When the user clicks the Happychat button in the footer of the cancellation form, the calypso_precancellation_chat_click tracks event is recorded. It contains the product (plan) slug, which you can use to filter by Jetpack plans (jetpack_premium, jetpack_premium_monthly, etc.)

In case you wish to build more advanced funnels, you can use some of the following events:

• calypso_purchases_cancel_form_start - called when the cancellation flow is started, contains a product_slug
• calypso_purchases_cancel_form_select_radio_option - you could use it to track when the user selects a particular answer to a particular question, for example: option: "radio_1", value: "couldNotActivate"
• calypso_purchases_cancel_survey_step called when changing the step, contains a product_slug and the slug of the next_step.

Hope that's helpful. Don't hesitate to ping me if you need anything specific though.