Woocommerce-services: First Class - Large Envelope being retuned when product can't fit.

[joelwills]

1) Create a product that is too thick to got First Class - Large Envelope (anything over .75"):

Link to image: http://joelwills.com/oDNXrA

2) Set USPS to return First Class - Large Envelope:

Link to image: http://joelwills.com/rtGwvX

3) Get a shipping quote and First Class - Large Envelope is returned

Link to image: http://joelwills.com/Af2dGp

However based on thickness it shouldn't be anywhere near to fitting.

1044011-zen

[v18]

@jeffstieler what should we do about fixing this? Seems like high priority since the wrong envelope is showing up for customers at checkout

[v18]

On this page, it says that the maximum height for a first class large envelope is 0.75 inches:

https://www.usps.com/ship/preparing-domestic-shipments.htm

Did we get different information saying that it could be larger?

[v18]

The customer's original issue was discussed here:
https://github.com/Automattic/woocommerce-services/issues/1157

[jeffstieler]

what should we do about fixing this?

I honestly think the best solution is to stop using the USPS API.. though that isn't a quick fix.

I believe the problem stems from the USPS API ignoring dimensions for All and Online type requests, which is what we're using:

_From: https://www.usps.com/business/web-tools-apis/rate-calculator-api.htm#_Toc487632573_

We might be able to make several requests with different <Service/> values to get around the problem.

No matter what, the fix for this will be server side.

[ldr2273]

1113928-zen

Customer reached out with this issue in chat. Adding here so we can update them accordingly.

[iMazed]

1113928-zen is waiting for an update on this. Any news?

[amandasjackson]

1044011-zen is also still on-hold and awaiting a fix. Is there an ETA?

[jeffstieler]

@ldr2273 @iMazed @amandasjackson

We don't currently have an ETA for a fix, but I think I've identified a path forward and I've created a server issue to track this since that's where it will be fixed.