Woocommerce-ios: Notifications: cha-ching sound is not playing for new orders

[bummytime]

Describe the bug
When recieving a new order notification, the default iOS notification sound is playing instead of the cha-ching sound.

To Reproduce
Steps to reproduce the behavior:

1. Place a new order on the web
2. Wait for the push notification
3. Recoil in horror as you hear the default notification sound

Expected behavior
New Order notifications play the cha-ching sound

Mobile Environment
Please include:

• Device: iPhone Xs
• iOS version: 12.1.2
• WooCommerce iOS version: 1.0.0.1 (App Store)

Ref:
p1547581621488000-slack-C6H8C3G23

[astralbodies]

Resolved with a backend fix.

[designsimply]

This still comes up from time to time from users, including in app reviews such as this one:

My cha-ching is gone
May 23, 2021 - Version 6.6 - Croatia
My cha-ching sound stopped with new orders, not getting any notifications. Notification settings seem ok on my iphone, what should i do?

I tested today using WooCommerce 6.6 on an iPhone 11 iOS 14.6 and the cha-ching sound worked in my test for a new order notification and I just wanted to note that I did test it and that it is working as expected. 🙂

Recommended troubleshooting steps:

1. Ask the user to please double check to make sure notifications on for the WooCommerce app and that sounds are allowed.
2. Ask the user to please double check that their iPhone is set to Ring mode not Silent mode.