Wire-ios: App closes immediately upon logging in

Created on 6 Nov 2020  路  7Comments  路  Source: wireapp/wire-ios

Checklist (please check before submitting)

  • [X] I checked the existing issues, and the issue was not reported before.

The problem

The app closes immediately upon trying to log in.

Environment

  • Wire version that exhibits the issue: App Store 3.68
  • Last Wire version that did not exhibit the issue (if applicable): App store 3.67
  • iOS version used to run Wire: 12.4.9
  • iOS device type: iphone 6
  • Mobile network type (EDGE/LTE/Wi-Fi/Offline): LTE/Wi-fi
  • Exact date, time and timezone (only for the crash issues): Multiple times on Nov 5, 2020

Details

Initially, upon the newest update, the app wouldn't even open. So I deleted and reinstalled. Prompted me to log in, tried to log in, once I entered email and password, app crashes.

Bug

Most helpful comment

Thanks for the report.
We discovered a bug related to iOS 12 and working on it now. The next release will this issue.

All 7 comments

I can confirm this behavior at iPad Air with iOS 12.4.8.
Open App > Start screen > crash

Same on iPhone 6 Plus, running iOS 12.4.8. ; the app got updated and now all it does is crash after Start Screen.

iPhone 5 SE same problem. Any known workarounds, please?

iPhone 6, iOS 12.4.8, version 3.68, same problem. crashes when opening app. Tried restarting iPhone several times, didn't work

I can report another instance of this bug. Attempted to open with a fresh install of the Wire App and a reboot of the OS, no effect.
Device: iPad Air
OS: iOS 12.4.8

Thanks for the report.
We discovered a bug related to iOS 12 and working on it now. The next release will this issue.

Update at 11.11.2020 solved the problem. Thanks!

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