Windows-itpro-docs: Autopilot reset (preview) greyed-out

[jmrita]

Which are the build requirements ? Running 1809, autopilot profile assigned. Do we need higher build ? Thanks in advance.

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Document Details

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• ID: 98a662f1-c2aa-33ad-0e71-d0cbb288d053
• Version Independent ID: 196f1c8d-3179-c173-194f-08bf3a6f82ca
• Content: Reset devices with remote Autopilot Reset (Preview)
• Content Source: windows/deployment/windows-autopilot/windows-autopilot-reset-remote.md
• Product: w10
• GitHub Login: @greg-lindsay
• Microsoft Alias: greg-lindsay

[pyoungberg]

Same question. All devices running 1809, already wiped, enrolled via user-driven hybrid AAD joined deployment using Windows Autopilot, and using enrollment status page - still no option for Autopilot Reset.

[rasmusan1]

same problem here - Autopilot reset (Preview) greyed out although all prereqs fulfilled !

[davejdyer]

Same +1

[pyoungberg]

Any update @greg-lindsay ?

[HartD92]

@jmrita @pyoungberg @rasmusan1 As mentioned in the documentation, Autopilot Reset is only available for devices that are Azure AD Joined. Devices that are joined to an on-premises AD, including those that are Hybrid Azure AD Joined, cannot use Autopilot Reset.

[philip-g]

@HartD92 I run solely on Azure AD, without any on-premises environment. I still have the Autopilot option greyed out.

[schenardie]

have you imported the device autopilot and assigned the device a deployment profile?? also if user driven a user needs to be assigned to the device

[Neckross]

This feature will stay grayed out unless you push a Wipe or Fresh Start request, after the completion you'll see the option becomes active.

[e0i]

@officedocsbot assign @e0i

[schenardie]

Needs Windows 1809 at least
Device need to be imported to AutoPilot, have a profile assigned and if that profile is deployed using User Driven mode it needs to have a user assigned to it.

[e0i]

Hello, @jmrita

It seems that your question has already been answered by the community and thus we are marking this issue as resolved.

Feel free to re-open the issue if you feel it hasn't been resolved.

Thank you for providing feedback.

[e0i]

@officedocsbot close