Windows-itpro-docs: Citrix in Kiosk Edge

[A-Everson]

Hello I am working on delivering applications to end users via Citrix through Edge. In normal mode this runs smoothly, I would like to leverage the security advantage of kiosk in 1809. however in Kiosk mode I receive a .ica file error. Is there a way to allow the Edge Kiosk to load the .ica files?

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• ID: f840fa14-a379-d297-c3f7-ada05ec299d6
• Version Independent ID: 81396f7b-7506-43cd-fd9a-4066719a6eb2
• Content: Deploy Microsoft Edge kiosk mode
• Content Source: browsers/edge/microsoft-edge-kiosk-mode-deploy.md
• Product: edge
• GitHub Login: @shortpatti
• Microsoft Alias: pashort

[shortpatti]

Hi @A-Everson, I'll reach out to the engineering team about your question.

[OftKilted]

@A-Everson Doesn't the .ICA file call the installation of the Citrix client? It's leveraging either ActiveX or a Plugin to use Citrix. Are you attempting to use the HTML5 citrix client?

Here's a discussion on the CITRIX forums referencing the issue:
https://discussions.citrix.com/topic/383915-windows-10-edge-browser-prompts-for-opening-ica-file/

Back in 2015 Citrix had a blog post talking about issues with Edge in Citrix and the article mentions that the workarounds that were suggested broke in 2017 due to additional security added to Edge.

https://www.citrix.com/blogs/2015/08/10/storefront-3-0-and-windows-10-edge-browser

[A-Everson]

You are correct, these options can fix the issue I am seeing however, how can they be applied to the Kiosk login? without the Kiosk enabled in Edge I am able to use Citrix seamlessly, but when using Kiosk Edge through Assigned Access I get this error. There must be some way to enable the plugins under Assigned Access

[shortpatti]

Are you trying single-app or multi-app?

[A-Everson]

I have attempted both, I would prefer single-app. It will not function on either.

[shortpatti]

@A-Everson, I'll pass this on to the engineering team for assistance :)

[shortpatti]

Hi @A-Everson,

Single app as the name suggests only allows a single app to run. Citrix Receiver is a second app, hence not possible. This is by design.

It should work in multi-app. Can you give me specific details about what doesn't work with multi-app?

[A-Everson]

In both single and multi-app modes I receive the error:

I can click "Detect"

Then click "already installed" and it will load the storefront screen as usual

when attempting to run a app from storefront I receive:

Presumably because kiosk mode will not allow the plugin to load.

This all works outside of Kiosk in Edge. Is there a way to install the plugin under the Kiosk user so I can use this resource?

[shortpatti]

@A-Everson, try creating the kiosk user account and then log into the account to install Citrix Receiver before setting up assigned access.

[shortpatti]

@A-Everson, the engineering team is aware of this issue and they are working to resolve it.

[bsod2k]

Is there any update to this?

[therealchrisrooney]

I would be interested in a solution to this also..

[DomiOder]

Any updates on this @shortpatti ? We would also be interested in this solution.

[A-Everson]

Still no fix or answer for this. Disappointing; my organization has begun looking into Linux based environments that can do this function. It would be nice if Microsoft had a fix for this.

[e0i]

@shortpatti Any updates on this issue, we would like to follow up. Thanks.

[DomiOder]

@e0i as always Microsoft (@shortpatti) is just ignoring this. No updates, no solution...
So disappointing and bad customer service!

[andrefboliveira]

@shortpatti Any updates on this issue, we would like to follow up. Thanks.

@e0i Please reach out to engineering team again. As @shortpatti is no longer working at Microsoft

[A-Everson]

There was no response to my query from Microsoft. I have given up utilizing Windows and purchased a Linux option to provide the desired desktop experience on the 3000+ endpoints. 8+ months without even an acknowledgement from Microsoft is unacceptable customer service experience.

[OftKilted]

@a-everson Did you ever try handling this via IE11 and Kiosk mode?

[andrefboliveira]

There was no response to my query from Microsoft. I have given up utilizing Windows and purchased a Linux option to provide the desired desktop experience on the 3000+ endpoints. 8+ months without even an acknowledgement from Microsoft is unacceptable customer service experience.

@A-Everson did you try to contact _Microsoft Support_? There is also _Business Support_ for business scenarios as seems to be your case.

I am sure that you would get a better Customer Service Experience there 😊.

[VLG17]

@A-Everson i know a lot of time has passed since you asked and according to the thread you did not receive an appropriate answer, but do you still want us to look into this/test it and come back to you?

[e0i]

Hello @A-Everson ,

The issue is being closed since your question seems to be answered. Feel free to re-open this issue if you feel that it hasn't been answered or that there are further suggestions to improve the documentation itself.

Thanks.