Web-stories-wp: Beta Support and Feedback Form

[ernee]

Task Description

Per previous discussion, we'll use a form to receive user support requests and feedback during the Beta release period.

See the following for review:

• Support and Feedback Form
• Form flow reference

Some pending questions:

• Should we allow uploads?
• Anything to omit or include?
• Feedback on which responses are required or optional?

cc: @o-fernandez , @amedina , @swissspidy

[swissspidy]

Nice work on the form! 👍

Should we allow uploads?

Yes, it would be useful if people could upload screenshots 👍

Anything to omit or include?

• For the "Report an issue" step, we should add add a "error message / details" field?
  This would need to support pre-filling. When users click on the "Report Error" button implemented in #2256, the field should be pre-filled with the error message / stack trace.
  I'm gonna take a stab at this...
• Should we add the "Provide an email address where we can contact you." field to all cases?
• Should we add the "How would you rate your experience with the Web Stories Editor plugin?" field to all cases?

Feedback on which responses are required or optional?

• For the "Report an issue" form, should we perhaps consolidate the 3 fields into 1 longer one?
  Having to fill out 3 required fields there might be too much hassle.

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Note to self: we need to make the form public once it's finished 🙂

[swissspidy]

Looks like prefilling would work like this:

https://docs.google.com/forms/d/e/1FAIpQLSfRK9gFWMavvGbEWPFUFz8PDgrDE6XdVuh3B9e1Fu549V8BxQ/viewform?entry.1908864204=Report+an+issue&entry.770137249=This+is+an+error%0A%0Aon+multiple+lines

Where This+is+an+error%0A%0Aon+multiple+lines needs to be replaced with the actual error message.

Edit: assigning myself to update this in the code once the form is finalized

[o-fernandez]

Should we allow uploads?

Yes, it would be useful if people could upload screenshots 👍

+1

[swissspidy]

@ernee Could you please update the form as per above's feedback?

[ernee]

Hi @swissspidy! Currently the form (and reference spreadsheet) have been updated per feedback above and separate discussion.

Special note:

• we determined it was best not to allow uploads at this time
• an error field is available; pending support for pre-filling from the workspace I think

Feel free to let us know if we should make any further adjustments at this time (cc: @o-fernandez)

[samitron7]

@ernee What is the reason why we can't do upload at this time? Sometimes you need a screenshot to really explain what's going on.

[o-fernandez]

@ernee What is the reason why we can't do upload at this time? Sometimes you need a screenshot to really explain what's going on.

We decided to do email follow-ups to get screenshots, for a variety of privacy and security considerations.

[swissspidy]

@ernee since we're probably gonna do a mailing list, time to close this issue?

[ernee]

@swissspidy we are still awaiting final confirmation about change in direction. I'll update the topic when it's complete.