Waveboxapp: Badges for Google inbox not working

[roccolord]

• Which version of Wavebox are you using? [e.g. 3.0.0]
  3.10

• Which Operating System are you using? [e.g. Windows 10, Mac OSX 10, Ubuntu 14.04]
  OSX 10.13.3, Ubuntu 16.04

No badges are show in Inbox. Default settings in Unread & Sync.
Show unread count in sidebar or toobar,active
Show unread count in Menu Bar & App Badege, active.

[Thomas101]

Hi, which unread mode do you have selected under your account settings? Have you tried the steps in this kb article?

[roccolord]

I have Unread Unbundled Messages, in 3 different Inbox accounts.

[Thomas101]

Okay thanks. There's a few things worth trying...

1. If you try pasting the following into the Google Inbox search bar do you get any messages? label:inbox label:unread -has:userlabels -category:promotions -category:forums -category:social
2. Does re-adding/adding one of the accounts a second time bring up any unread counts for that account
3. If you restart Wavebox, then go to View > Developer > Wavebox Developer Tools you should get a debug window appear. Click on the console tab. Have any errors or warnings appeared there?

[roccolord]

1. Yes for 2 of 3 accounts.
2. Yes the number of messages found in search 1, is displayed as a badge when added a second time.
3. one 404 on a drive api https://clients6.google.com/discovery/v1/apis/drive/v2internal/rest
   401 on https://clients6.google.com/voice/v1/users/@me/account?checkHangoutsCallingPermission

[Thomas101]

After re-adding the accounts does the count now work correctly across all 3?

[roccolord]

no.

[Thomas101]

Above you said that after adding a second time, the number of messages is displayed in the badge. How many of the accounts are now not working? Is it all three or just one etc?

For the ones that aren't working, is it happening on both your Ubuntu install and macOS install or just one? Are the Google Accounts @gmail.com or @mycompany.com addresses?

[roccolord]

Sorry for being unclear. Adding an account a second time gives badges correctly, on that newly added account, only. Not the old that was added way back, they are still borked. I have since deleted the newly added account.

Of the 3 accounts I have 2 are @mybothcomanies.com and 1 @gmail.com. It's happening both on OSX and Ubuntu on all of the accounts. All using Inbox.

[Thomas101]

Thanks for the extra info, are you on the beta channel by any chance? You can find this out by clicking on the settings cog (bottom left) and there's a version in the bottom right of that screen. Is it 3.10.3beta?

[roccolord]

No I'm on stable.

[roccolord]

I can change to other branches if needed for testing purposes.

[Thomas101]

No it's okay, I was wondering if this was related to another issue that's currently on the beta channel.

I think I might know what the root cause of this is. It would be good to confirm though. Could you try the following...

• Press Cmd+Alt+J on your macOS install
• Click the network tab
• Right click on your Google Account and pick "Resync"

You should see a bunch of new logs come out and I'm guessing one of them in your case has a 404 status?

[roccolord]

I'm on Ubuntu at the moment but doing the same thing, the strange thing is that nothing is added when doing a "Resync".

[Thomas101]

In the console tab do you see the Started in n | n and [SYNCS][WebSocket] Socket opened logs?

[roccolord]

Ohh sorry missed that there is a "Wavebox developer tools". In that one I get the started and Websockets and also in network a 404 to:
https://www.googleapis.com/gmail/v1/users/me/history?startHistoryId=3094460

[Thomas101]

Okay, I know what this is. The root cause is the Gmail API returned a history id with 3094460 at some point and then has now removed this history id - which is why the 404 comes back. This shouldn't happen, but there's been a flurry of these issues recently. We think that Google has either had some kind of failure and they're restored from backup or collapsed a bunch of history ids for some reason.

We've put a patch in the beta channel, which means if it ever finds this it does a full re-fetch from Google as if it's a new account which solves the issue.

Until that goes out to stable there's a few things you can do to get your counts back. Any one of these should resolve the issue...

1. Re-add the account, as this will fetch a new history id and you should be good to go from there
2. Remove the history id manually. To do this...
   
   
   
   • Quit Wavebox
   
   
   • Locate the mailboxes_db.json file in data folder
   
   
   • Edit the file and replace occurances of historyId with xhistoryId. For example \"historyId\":3094460 becomes \"xhistoryId\":3094460
   
   
   • Start Wavebox
   
   
3. Try the beta channel which includes the fix. It's worth mentioning that there is a seperate sync issue in the current beta (#590) which means you may need to right click on the accounts and hit Resync after restarting Wavebox. A fix for this is due to be released early next week in 3.10.4beta

[roccolord]

Whoho! Did option 2.

[Thomas101]

Probably the best one if you're comfortable editing those :). I'll keep you up to date as and when the fix goes out into beta & stable

[roccolord]

OK, cheers! Thanks for you help on this issue, very good!

Vim is my friend:
:%s/historyId/xhistoryId/gc
So option 2 was a nobrainer for me :+1:

[Thomas101]

+1 vim :)

[Thomas101]

Hi, we’ve just released this to the beta channel of Wavebox in version 3.10.4. If you want to give it a try there are some instructions on how to use the beta channel here. Thanks

[Thomas101]

Hi, this has just been released in the latest version of Wavebox. You can get the update by using the Application/File menu and clicking Check for Update or by downloading the latest version from our download page. Thanks!