Video.js: Video.js not working in IE11

[syamvilakudy]

Please check your website homepage in IE11. Its not working. I think that IE11 not support HTML5 video tag. Your library now placed html5 video tag instead of .swf file into the document in IE11.

[ange007]

Windows 8.1 IE 11 (desktop and 'Metro'/'Modern'), work.

[heff]

IE11 is working for me as well. @syamvilakudy, can you provide any more details about the specific Windows setup you have?

[ulab]

I've just written #1024 because I'm having problems as well. (perhaps someone can merge these or mark as duplicated?)

The error shown in the developer console is "File: video.js, line: 97, column: 485" - "unexpected call or access" (loosely translated from German)".

Using the developer tools to switch the browser version I can get it to work as IE8. But starting from IE9 it gives this error.

[syamvilakudy]

I am using Windows 7 ultimate ,Service Pack 1, 64 bit Operating System and i have installed IE11 in my pc. Please check the screenshot

[mmcc]

My guess is this is the same as #984 and #1024. Are you seeing any errors in your JS console @syamvilakudy?

[heff]

As I mentioned in the other issues, it'd be great if we could get someone to try the video.dev.js version from the videojs.com download, and see what error that throws.

[heff]

I created a version for #984 that may fix this issue too.
https://gist.github.com/heff/9337233#file-video-dev-js
Can someone who's seeing this issue verify?

[syamvilakudy]

Hi @heff ,
Its showing an error that says "Error: Unsupported video type or invalid file path".
I can't found this error message in source code.

[heff]

What does your embed code look like when you get that error? It sounds like a video file issue now, not a player issue. Can you access the video file URLs directly?

[syamvilakudy]

Hi @heff ,
Of course i can access the video url directly in web browsers. Its output is mp4.
Its a random generated url from streaming api, but It playing well in normal video tag. After implementing the video js then get an error message that says "Error: Unsupported video type or invalid file path".

[hoeness2]

@syamvilakudy
Please upgrade your Internet Explorer to the latest version.
The bug depends on an update that have ms provided sometimes ago which produces these mistakes.

[heff]

@syamvilakudy can you confirm if an upgrade has fixed this for you?

I'm going to close this for now but will reopen if it continues to be an issue.

[adamjpeterson]

We are continuing to experience issues with Win 7 and IE10/IE11. Last night we upgraded to 4.5.1 and today I tested your gist for #984. https://gist.github.com/heff/9337233#file-video-dev-js. Win 8.1 and IE11 work fine - it's Win7 that is having the issue, and with both IE10/11.

When it's not working the loader is constantly spinning and the console displays this error:
Video Error,[object Object]
[
0: "Video Error",
1: { },
length: 2
]

A sample video can be found above the fold at www.vipecloud.com. Anyone else still having issues?

[tazcarper]

I see the same problems in Win 7 IE10/IE11 as well. Only on Win 7.

[adamjpeterson]

We figured it out for our users. Our call to a JS function that logged the first play event was happening before the JS file in the header was fully loaded. This was a non-issue in every other OS/browser combination. However, wrapping the js into a window.onload solved the issue:

window.onload = function(){
      var played=false;
      videojs("my_video_1").ready(function(){
        var myPlayer = videojs('my_video_1');;
        myPlayer.one('play', function() {
          if(!played) {
            logEventFunction('play');
            played=true;
          }
        });
      });
    };

[webdesignberlin]

Same Problem with IE11 on Windows 7. If i use preload none, there is no problem. Also i have some network load bugs on preload auto with mp4 files. Sometimes it gives a "206 Partial Content"-Status for this video-files. Problem fixed, if i used preload none.

[bwatkins79]

I know this is way old, but I had the same error happen to me. It turned out I needed to add the mime types for the file formats used to IIS

[wasif1024]

Main issue is that it does not works properly in simple .html file in IE

[Soviut]

A client was experiencing the same issue with IE11 in Windows 7 with videos I had stored on S3.

It turns out the Content-Type on S3 were set to binary/octet-stream so I changed them to video/mp4. Interestingly, webm videos were already set correctly to video/webm.

[dzivalli]

Got feedback from customer that video doesn't play in ie 11, installed windows 7 and ie 11 and have got a bunch of errors in js console even on videojs.com site. Screenshots attached.

[dpurrington]

1. Still happening.

[gkatsev]

What is "still happening"? This particular issue has been closed since 2014 and I just tested videojs.com and it is working fine on IE11 in Win7, Win8.1, and Win10, granted via browserstack, but it still gives a pretty good indicator. I've also previously seen it work on actual windows machines.

If you have an issue with Video.js and IE11 can you open a new issue with details around what is happening? Please be as detailed as possible while filling out the issue template, please. Even better if you can provide a reduced test case for us to take a look at.

Thanks.