Toggldesktop: User cannot log into desktop app

[nidarasheed]

💻 Environment

Platform: Windows
OS Version: Windows 10
Toggl Version: 7.5.242

🐞 Actual behavior

User is unable to log into desktop app

Have tried reinstall, disabling proxy, disabling VPN. Nothing has helped.

💯 Expected behavior

User should be able to log in.

🔨 Steps to reproduce

Not reproducible. Log file in case.

📦 Additional info

Case reference
Slack

[dianetoggl]

Case reference on 7.5.249. Also tried disabling proxy, reinstalling, user isn't on an IT controlled network

[dianetoggl]

Case reference on 7.5.249, tried reinstalling, clearing cache. Not on an IT controlled network. Log file in conversation, but showing SSL errors

[dianetoggl]

Case reference 7.5.249 - log in case.

[nicktoggl]

Possibly related Case reference

[dianetoggl]

Case reference User is logged in, but logs show SSL error. Unable to sync

[dianetoggl]

Case reference 7.5.260 - User has to reset their password to login on webapp, but can't use it to log in to desktop. SSL errors on log file

[dianetoggl]

Case reference SSL issue on log

[tufeikafei]

We can't login also.
I am in China.

[vedr4n]

@skel35 Do we know what's causing this? Is Desktop team working on a fix?

[skel35]

We do not fully know what's causing this.
We're going to implement a workaround shortly and we're investigating to try to find the root cause.

[dianetoggl]

Case reference

[TheSoloJake]

Case reference

[dianetoggl]

Case reference Mac app - SSL errors in log file

[dianetoggl]

Replied to all Windows users @skel35.
I'll let you know what they come back with.

We have two Mac users in here as well that I haven't replied to as I can see this isn't an option on that platform
Case 1
Case 2

[dianetoggl]

One user has replied that this has worked for them 😊

Sorry accidentally closed 🙈