Toggldesktop: Unable to login on Windows Desktop App

[jimmyroberts]

Able to login on the toggl website just fine. Unable to login the Desktop App.

[amulware]

Are you using regular login (email + password) or do you login with Google?

In either case, what happens when you try to login? Does it give any error messages?

[jimmyroberts]

It was using the regular login. The error I receive is a red banner at the
top that says, "Login failed. Are you online?"

On Wednesday, March 23, 2016, Paul Scharf [email protected] wrote:

Are you using regular login (email + password) or do you login with Google?

In either case, what happens when you try to login? Does it give any error
messages?

—
You are receiving this because you authored the thread.
Reply to this email directly or view it on GitHub
https://github.com/toggl/toggldesktop/issues/1864#issuecomment-200203609

[IndrekV]

Make sure Toggl Desktop is not blocked by any security software (antivirus, firewall etc) We've had reports that users needed to whitelist TogglDesktop to allow it to connect with our servers.

[kickbox]

I have the same issue and I donot have permission to change firewall setting in my company,.. How can I solve this issue?

[khanshakeeb]

Hi guys,

I am facing similar problem kindly look at screenshot

[IndrekV]

@khanshakeeb This error can be caused by corrupt local database. Please look at this article for instructions on how to clear local cache. https://support.toggl.com/clearing-the-local-data-from-toggl-desktop/

If the issue persists please send feedback from the app so we get more details.

[knoxyca]

I have this same issue at work behind a Palo Alto firewall. I believe the issue is likely the Palo Alto device is decrypting the traffic and re-encrypting it with a certificate that my computer trusts, but Toggl does not trust. Are there any settings within Toggl that tell it to trust the certificate even if it doesn't want to?

To test this theory I installed it on a work laptop and accessed TogglDesktop on an internet only connection. This allowed me to login with no issues. When I logged out and then connected to work network, it let me login until I deleted the toggldesktop.db file and then it started giving me the "Login failed. Are you online?" message.

Edit: I just noticed that when logged in on my work network (after initially logging in off the work network), at the bottom of the window it says: "Offline, no network"

[jnunez247]

I had the same issue. but I fixed it by telling it to NOT use Proxy:
Settings -> Preferences -> Proxy -> Do not use proxy -> Save

[garyng]

https://github.com/toggl/toggldesktop/issues/1864#issuecomment-354126362

I had the same issue. but I fixed it by telling it to NOT use Proxy:
Settings -> Preferences -> Proxy -> Do not use proxy -> Save

If you can't login with Google, you can try this. It works on my machine.

[skel35]

Closing the issue as most of the proxy bugs were fixed (#3307, #3302).
Sometimes Toggl Desktop might not be able to verify an SSL certificate, and in that case, the user can fix it by manually adding their local SSL certificate to cacert.pem for Toggl Desktop to recognize: https://github.com/toggl-open-source/toggldesktop/wiki/Getting-Toggl-Desktop-to-work-with-local-proxy.

[netrover]

Having issues trying to connect. It was working correctly and suddenly, the app started working offline. When I try to login, the following error appears:

After inspecting the log file, seems like an SSL exception is not allowing the app to log me in. Any ideas?
toggldesktop.log

[nipunayf]

Same issue here. It was working fine and suddenly, it is unable to connect. I even tried reinstalling the application and disabling the proxy. None of these solved the issue.

[FlorinI]

Having issues trying to connect. It was working correctly and suddenly, the app started working offline. When I try to login, the following error appears:

[...]

After inspecting the log file, seems like an SSL exception is not allowing the app to log me in. Any ideas?

Exact same issue here. Yesterday the desktop app stopped syncing suddenly. I tried clearing the cache both from the menu entry and manually as per the KB, I set the preference to not use a proxy, none of these had any effect. I logged out, I can't log in again.

I am using Google to login. When I press the "LOG IN WITH GOOGLE" button, the browser shows me the correct page to select the correct Google account. When I select it, the browser window says "Received verification code. You may now close this window." and the desktop app says "Login failed. Are you online?"

Looks like someone forgot to renew a certificate?...

[skel35]

The patched app fixes the issue.
Please download a new version of the app
64-bit: https://toggl.github.io/toggldesktop/download/windows64-stable/
32-bit: https://toggl.github.io/toggldesktop/download/windows-stable/

Most of the users can also auto-update from About view or by restarting the app.

[netrover]

The patched app fixes the issue.
Please download a new version of the app
64-bit: https://toggl.github.io/toggldesktop/download/windows64-stable/
32-bit: https://toggl.github.io/toggldesktop/download/windows-stable/

Most of the users can also auto-update from About view or by restarting the app.

Installed the Windows x64 version and seems to be working.
Thank you for the prompt response!

[AlexanderFadeev]

Fixed it by selecting stable release channel instead of beta in autoupdater

[lirankor]

Same here, I lost a few days data by installing the direct link posted above

[junzhangE3]

The patched app fixes the issue.
Please download a new version of the app
64-bit: https://toggl.github.io/toggldesktop/download/windows64-stable/
32-bit: https://toggl.github.io/toggldesktop/download/windows-stable/

Most of the users can also auto-update from About view or by restarting the app.

Installed the Windows x64 version and it works, all unsynced time records since last Sat are still there and synced smoothly. Thank you!!

[lyno1234567]

Same and the patched app also fixed it. New look on v7.5.162 (64-bit) is good and I love the smaller mini timer, thanks. :)

[kalelegs]

The patched app fixes the issue.
Please download a new version of the app
64-bit: https://toggl.github.io/toggldesktop/download/windows64-stable/
32-bit: https://toggl.github.io/toggldesktop/download/windows-stable/

Most of the users can also auto-update from About view or by restarting the app.

Installed 64 Bit version. Works perfect. Thanks a lot !

[kiwirot]

Thanks for the fix. :)
Does anyone know, how long it usally takes, until the update is available for the Windows Store version?

[skel35]

@kiwirot it's undergoing the Store review by Microsoft since yesterday. Their review takes "up to three business days".

[kiwirot]

Now, also the Windows Store has updated my Toggl version, and it works nice and smoothly. Many thanks 😀

[JiaChen-Zeng]

I couldn't log in on the newest version. It showed the same error. Then I didn't know but somehow it recognized my network properly so I logged in. But it shows "Offline, no network" in the main UI.

I'm using a network proxy. That's unacceptable for me to not able to use a proxy. And even the "Do not use proxy" option has no effect at all.

Edit:

It seems that "Use system proxy settings" is not working. And it can't connect to where I'm living so "Do not use proxy" didn't work.

Another problem is when "Use proxy to connect Toggl" selected, the host can't be written as localhost. Changing it to 127.0.0.1 gets it to work normally.