Tdesktop: "There seems to be a problem with your sound card." when making calls on Windows 10

Created on 2 Apr 2020 · 15Comments · Source: telegramdesktop/tdesktop

Steps to reproduce

Be on windows 10
Open Telegram 2.0.1
Call anyone

Expected behaviour

Call succeeds

Actual behaviour

Popup "There seems to be a problem with your sound card."

Configuration

Operating system: Windows 10

Version of Telegram Desktop: 2.0.1

Used theme: Default Night mode

What more information can I provide? Not a windows user usually.

bug waiting for answer

Source

themightyoarfish

👍3

Most helpful comment

The issue is most likely still valid - I had it just 6 days ago

benthillerkus on 13 Jun 2020

👍2

All 15 comments

works for me (TM) check logs for errors.

Aokromes on 2 Apr 2020

Got the same problem on the same version and Windows 10

ftw-soft on 14 Apr 2020

Here is log
log.txt

ftw-soft on 14 Apr 2020

By the way, the cross-platform portable Telegram does not exhibit this problem for me.

themightyoarfish on 18 Apr 2020

Full reinstall of an app resolved problem.
I've removed Telegram through the uninstaller and completely remove C:\Users\USER\AppData\Roaming\Telegram Desktop directory
And then install it again

ftw-soft on 27 Apr 2020

👍2

this issue is still valid?

Aokromes on 4 Jun 2020

I had the same problem and wiping + reinstalling helped me aswell.

benthillerkus on 6 Jun 2020

The issue is most likely still valid - I had it just 6 days ago

benthillerkus on 13 Jun 2020

👍2

The issue occurred for me after upgrading to Windows 10 version 2004. The default (communication) audio devices changed so I suspect that might have something to do with it. However, after changing them back in Windows, Telegram still refused to connect to calls. The ringing sound still worked fine.

After uninstalling and reinstalling Telegram I can make calls again.

Vivelin on 26 Jul 2020

The issue is still valid. Telegram version 2.2
Windows build 19041

Issue cleared after re-installation.

andvary on 2 Aug 2020

Still happening.

Old Installation:
LOG: log.txt

New Installation:
LOG: log.txt

The new installation works but the call/phone icon is missing for some reason at first launch. After closing the app and restarting the icon is back.

ICONS:

Telegram 2.2.
Windows 10 2004 Build: 19041.388

RandallFlagg on 8 Aug 2020

👍1

LOG: log.txt

This log is useless for call problems, unfortunately.
libtgvoip logs its errors to DebugLogs/last_call_log.txt in tdesktop data folder (%APPDATA%\Telegram Desktop on Windows)
Debug logs could be activated by typing debugmode like a cheat code in settings.