Suitecrm: Subpanel select not working in 7.8.11 and 7.9.10

[eggsurplus]

To test, open an Account and in the detail view go down to a subpanel. Pick a subpanel such as Bugs and open. Choose Select. In the popup click on a row to select (instead of the checkboxes). The popup will disappear, but the selection is not loaded in the subpanel.

Reload the page and the selection still does not show.

Tested in Firefox 57 and Safari on new installs of SuiteCRM 7.8.11 and 7.9.10.

[edmondklai]

I had a similar issue with 7.9.10. When working with security group, I have the role and security group created, but role failed to be added to the security group. Tested in both Chrome and Firefox.

Expected behavior
Role should be added to security group

Actual behavior
Pop-up window disappear and role not added

Steps to reproduce
create a security group in security group module
create a role in role management module
select the newly created group
expand roles subpanel
click select
click the role

It cannot use the checkboxes because it is not available in this pop-up window.

[eggsurplus]

Now that you mention it, I'm having this issue in 7.9.10 as well. A clean install of 7.9.4 does not have this issue.

[eggsurplus]

7.9.9 works as expected. I am running a pre-7 PHP version locally. Could that be related?

[pgorod]

I confirmed this bug in 7.8.11.
I then tested this in 7.10 RC and it works well there.

[edmondklai]

I tested this in 7.10RC and it didn't work.

[pgorod]

@edmondklai interesting that 7.10 RC works for me, but not for you. What is your OS / PHP version?

Mine is Ubuntu 16.04, PHP 7.0

[eggsurplus]

Awesome! Thank you.

[pgorod]

I confirm the fix works in 7.8.10 (I applied it manually, I didn't install the new release).

[edmondklai]

@pgorod I am running docker on ubuntu server 16.04.3 and PHP 7.1

[eggsurplus]

Any idea when the update will be available on SourceForge?

[Dillon-Brown]

Hi @eggsurplus, v7.8.12 and v7.9.11 have now been uploaded to SourceForge. Thanks!

[fmojo]

Hello, all.

I am having the exact same problem with version 7.6.10

Changes to the following 2 files does not work for me (and my file is an older copy):
https://github.com/salesagility/SuiteCRM/commit/98bd9f67bef60fa1ddaddf407a7ae9a4053a6580

I tried all repairs, clear cache, permissions are confirmed correct, etc.

I did a few upgrades back to back so I can not be certain the issue started in 7.6.10, the problem may have started with the upgrade to 7.4.4

Our team can't "select" any options from popups when adding relationships. For example, we can't relate/select contacts to opportunities, contacts to accounts, etc.

All sub panels are not working properly. The popup seems to work, select seems to work, window goes away and then nothing happens. There are no errors in logs.

Please help! :(

Thoughts?

Thanks

Joe

[eggsurplus]

Are you able to keep upgrading to the latest versions on a test instance and see if that does the trick? It doesn't happen on the latest releases. If it still does for you after upgrading then I wonder what customizations may be conflicting with that logic.

[fmojo]

I can't go any further with upgrades; from the upgrades available. The next upgrade seems to be to 7.8.17 and upgrade wizard complains of php version not meeting requirements. Is there another upgrade available that supports php 5.3.3 or am I screwed?

Is there a closer upgrade I can try that is next after 7.6.10?

On this server it's an older CentOS and I have latest OS updates and latest PHP available for OS installed on the machine. How do I "downgrade" Suite or otherwise keep 7.6.10 and go about troubleshooting the issue?

[eggsurplus]

I highly suggest moving away from 5.3. Too many issues and vulnerabilities on it and not supported anymore. Plus, you get a huge performance benefit if you move all the way up to 7.

7.9.16 still allows PHP 5.3 to be used.

[fmojo]

We are in the process of moving to a new Ubuntu server and PHP 7. In the meantime we have moved to production with 7.6.10 before this bug was identified.

Is there an upgrade file available for 7.6.10 to 7.9.16?

Thanks!

[fmojo]

Or an upgrade file to any version that is a move forward from 7.6.10 and supports PHP 5.3?

[eggsurplus]

First to 7.8.17: https://sourceforge.net/projects/suitecrm/files/upgrades/SuiteCRM-Upgrade-7.6.x-to-7.8.17.zip/download
Then to 7.9.16: https://sourceforge.net/projects/suitecrm/files/upgrades/SuiteCRM-Upgrade-7.8.x-to-7.9.16.zip/download

[fmojo]

Upgrade to 7.8.17 fails. Complains of PHP 5.3 not supported.

[eggsurplus]

It complains, but you can opt to keep installing. The min version for 7.8.17 is set to 5.3.0.

[fmojo]

I thought it stopped me from continuing. I will try again.

[fmojo]

Upgrade to 7.8.17 complete.

Problem still exists. Strange.

Moving on to 7.9.16 upgrade now.

[fmojo]

Upgrade to 7.9.16 successful!

It's painfully slow...I know it will be faster with PHP 7 and upgraded mariadb, however, is there anything I can do to make it faster?

Is there any caching you may recommend?

The older 7.6.10 is running in production and I am testing 7.9.16 now in sandbox.

Is there a theme I can download that is similar to Suite R?

Thanks!

[fmojo]

Prolem is fixed after upgrade to 7.9.16. :)

I can't deploy the Suite P theme as I have reviewed with team and they all don't like it. Are there any other themes?

Thanks!

[fmojo]

I would like to use Suite R so I have turned it on. The issue still persists.

Problem goes away when I set theme to Suite P.

[horus68]

@fmojo for questions, requests or problems related to your install, please use the forum.
Github should be used only for system bugs.
https://suitecrm.com/suitecrm/forum/index
Note: SuiteR is not an option for your system anymore.
(and there is a lot of forum topics on that issue!)

[sameekshaagrawal]

hi json i am getting same issue that select all button is not working in 7.8.2 ,can you provide the solution for this issue.

[eggsurplus]

You will need to upgrade to the latest version of SuiteCRM for the fix. You can stay on 7.8 and grab 7.8.30 if you do not want to go to 7.11.

[sameekshaagrawal]

Can we fix it on only 7.8.2?

Sent from my iPhone

On 14-Jun-2019, at 21:31, Jason Eggers [e-mail] wrote:

You will need to upgrade to the latest version of SuiteCRM for the fix. You can stay on 7.8 and grab 7.8.30 if you do not want to go to 7.11.

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[eggsurplus]

Feel free to. It is open source. You'll need to find the fix in the latest release and merge it in.

[sameekshaagrawal]

Can you let me know how to do that which file we need to change.

Sent from my iPhone

On 14-Jun-2019, at 21:49, Jason Eggers [e-mail] wrote:

Feel free to. It is open source. You'll need to find the fix in the latest release and merge it in.

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[eggsurplus]

I do not have that info. Sorry.

[sameekshaagrawal]

In which version it is resolved

Sent from my iPhone

On 14-Jun-2019, at 22:38, Jason Eggers [e-mail] wrote:

I do not have that info. Sorry.

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[pgorod]

Try these changes
https://github.com/salesagility/SuiteCRM/commit/98bd9f67bef60fa1ddaddf407a7ae9a4053a6580

[sameekshaagrawal]

it is not working , as i am having issue with select all button in subpanel
popup.

On Fri, Jun 14, 2019 at 11:13 PM pgorod [e-mail] wrote:

Try these changes
98bd9f6
https://github.com/salesagility/SuiteCRM/commit/98bd9f67bef60fa1ddaddf407a7ae9a4053a6580

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[pgorod]

Attempting a fix manually is harder than upgrading. There are hundreds of reasons to upgrade: bug fixes, security fixes, compatibility with newer PHP's (which add performance and more security).

So my suggestion is to upgrade to the latest instead of trying it manually. I can't give you extended technical support to get something working, when we already fixed it in the product. I'm sure you'll understand.