Suitecrm: Attachments in Emails 7.9 aren't showing - In List View

[Mausino]

Issue

In Email version 7.9 are not showing any email attachments

I have set up the column Has Attachment

And there are not there (in email client like mozilla, every second mail has the attachment)

#### Expected Behavior

Will indicate if email has or doesn't have attachments

Steps to Reproduce

1. Go to Email molule :)
2. Look on column Has Attachment

Your Environment

• SuiteCRM Version used: SuiteCRM 7.9
• Browser name and version: Chrome 59.x 64bit
• Environment name and version: MySQL 5.6, PHP 7.0.16
• Operating System and version: Win 10 Home

[Dillon-Brown]

@Mausino Are the attachments missing only on the list-view? e.g. are the actual attachments themselves present on the email record?

[Mausino]

@Dillon-Brown no in detaiview i see the issue :(

Thunderbird

SuiteCRM 7.9

and the ticked that text didn't show in body is here #3617

[Dillon-Brown]

@Mausino You should be able to see the attachment icon regardless of whether the email is imported or not. Can you confirm if you are seeing the attachment icon once you have imported the email?

[Mausino]

@Dillon-Brown after import of email i don't see it on listview... in detailview i see the attachment field and there is the name (link) of the file....

But i didn't understand you in your sentence: "This is due to the email not being imported into the CRM. The attachment icon won't appear until an email has been successfully been imported."

You mean that will no possible see the email icon in listview and the name (link) of file in detailview until system or user doesn't import email ??? If yes, how we will know if email has the attachment before importing in listview or detailview ???... Without this BASIC function will the emails totally unusefull !!!

@pgorod @horus68 @samus-aran @daniel-samson please guys what are you thinking about it.. ???

[Dillon-Brown]

@Mausino See my edited comment. The attachment icon should be showing up regardless of importation. Raising this as a bug.

[Dillon-Brown]

@Mausino Can you confirm if you see the icon svg on your end? It should be in (themes/SuiteP/images/attachment-indicator.svg)

[Mausino]

@Dillon-Brown yes, i found it

[samus-aran]

Possible UI thing also to show that in the Detail View there is an Attachment Icon to indicate the attachment.

[Dillon-Brown]

@Mausino I'm unable to replicate this issue. It may be due to incorrect pathing. I've put up a PR that might fix this, let me know how you get on.

[Mausino]

@samus-aran i will ask it my developer and tomorrow i will know more.. :) we will investigate issue on my site (custom module issue.. ) or i add the way how it replicate the bug on official SuiteCRM

[RobinHind]

I have the same problem, can't view attachments or the icon, proposed fix did not work for me

[Mausino]

@Dillon-Brown the proposed fix also doesn't work for me

[RobinHind]

This fix also did not work for me in 7.9.1

[wundersause]

Have five different mailboxes and only one mailbox shows the attachment symbol. Repair sync-inbound-emailaccounts doesnt work to fix it.
suiteCRM 7.9.1 -> the attachments are missing.

If i import the mails, the attachments are showing in the subpanel

[Mausino]

@Dillon-Brown @samus-aran i think the email attachment icon on list view + attachment link in detail view or non imported email is the CORE function of emails and without it should the company lose many information's (quotes, invoices, contracts) which are too much important for companies!

Without it, is email function (module) useless for company, because can't trust the mails in list view...

Could you change ticket status to Hight Priority... because this issue break the function of emails which are essential for this computer age :)

[Mausino]

@PedroErnst could you help us with this bug.. in the forum annoying this issue many users.. the email are unusable if you in listview don't know where are the attachments. thank you

[Mausino]

@PedroErnst we applied this fix #4866 and it's working.. 🥇