Status-react: Empty Console after installation, can't proceed using the app [HUAWEI only?]

[annadanchenko]

Description

Type: Bug

Summary: 2 Instabug reports (both HUAWEI devices with OS Level 24): Nothing is shown in Console (not only password request but welcome text too), so no way to proceed using the app. On re-install same thing happens (tried 5 times)

Instabug:

Expected behavior

Console with welcome text and password request

Actual behavior

Empty Console window with no text, no commands

Instabug

• https://dashboard.instabug.com/applications/status-10bb8cbc-15f6-44f0-8c7a-db478dc34d7d/beta/bugs/813
• https://dashboard.instabug.com/applications/status-10bb8cbc-15f6-44f0-8c7a-db478dc34d7d/beta/bugs/763

Additional Information

• Status version: 0.9.9
• Operating System: Android, OS level 24. HUAWEI VTR-L09 and HUAWEI HUAWEI VNS-L21

[AlessandroSpallina]

What means help to reproduce? I have Huawei devices

[annadanchenko]

@AlessandroSpallina It means that we need help to reproduce the issue: video, logcat and extra info on you device/OS, any special settings that exist on the device. If you can reproduce it: Is it always reproducible? What happens if re-launch app for several times (3-4)? If re-install and try again? If issue can't be reproduced on your device then we also need this info with exact device model and OS version.

[AlessandroSpallina]

Ok, my device is Huawei p10, stock rom, no root, no developer option enabled, so, vanilla OS.
This issue is ever reproducible, I tried to uninstall and reinstall app several times, same if I kill the app and relaunch it! So, with my phone I never see any output from any chat!
I am here, ask me what you need and I can give you

[annadanchenko]

@AlessandroSpallina shake the phone after getting that empty screen and use option Report a problem to send to us logs from the app, please!

[AlessandroSpallina]

Done

[AlessandroSpallina]

Any news?

[AlessandroSpallina]

Hey, you can close this issue, now works!