Spreed: Pinning messages

[jakobroehrl]

In a big room it's sometimes hard to find important messages.
Maybe it would be nice to favourite some of them and have the possibility to show only favourited messages.

What do you think about this?

[nickvergessen]

Favorites not so much, but I couldimagine to pin some messages into a chat which then are shown always on top, similar to the featue in Telegram and Line

[Nyco]

Favorites and pins usually do not work in terms of UX and usage.

[jancborchardt]

@Nyco is there some user research about that? Whenever doing a :-1: on a comment please explain it more, otherwise it comes off as a bit unfriendly. ;)

Agree with @nickvergessen, others offer this, Slack as well. To be on par with expectations, this is something we should have at some point.

[Nyco]

Whenever doing a 👎 on a comment please explain it more, otherwise it comes off as a bit unfriendly. ;)

Oh sorry, I apologise.
I am a bit confused, I thought thumbs up and down were simples votes.

@Nyco is there some user research about that?

Yes, we had interviewed people on the use of personal chats (Telegram, WhatsApp, Messenger,...) and team chats (Slack, Discord, Teams...), and it turns out people just don't use pins and favorites for messages: either they just don't see (anymore) or filter out that feature, or they just don't see any need. Sometimes they also find the UI to be polluting.

[nickvergessen]

Nearly all my Telegram and Line group chats have a pinned message.
I guess it's just a matter of habbits.

[jancborchardt]

Yeah, first off it would be good to know _how many_ people were interviewed, since that could be anecdotal or biased. I would also take interviews with a grain of salt in general – asking people what they do or want generally gives you a less accurate answer than just watching what they actually do. (Please do clarify if I’m misunderstanding what you mean by "interviews".)