Spksrc: Updated Sonarr and Radarr and neither will start - DS215j

[Adamski730]

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Setup

_Package Name:_Sonarr
_Package Version:_20180303-13

_NAS Model:_Synology DS215j
_NAS Architecture:_Armada375
_DSM version:_DSM 6.1.5-15254 Update 1

Expected behavior

Sonarr starts

Actual behavior

Sonarr tries to start but doesn't

Steps to reproduce

_1._Go to package centre
_2._Select Run in Sonarr package
_3._It doesn't run

Package log

_Starting nzbdrone command env PATH=/usr/local/mono/bin:/volume2/@appstore/nzbdrone/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/syno/sbin:/usr/syno/bin:/usr/local/sbin:/usr/local/bin HOME=/volume2/@ap
pstore/nzbdrone/var LD_LIBRARY_PATH=/volume2/@appstore/nzbdrone/lib /usr/local/mono/bin/mono /volume2/@appstore/nzbdrone/share/NzbDrone/NzbDrone.exe

Other logs

None seem to exist

[Safihre]

Did you wait a while?
It takes also like 5 minutes on my NAS before it's finally finished starting.

[Adamski730]

Yup, rebooted this morning again and neither package started so tried to start them both manually. 2 hours later and still not running.
Is it likely to be anything to do with permissions? When the packages updated a text box popped up saying something about change in permissions and having to use sc-download. I have basically given sc-download full access to everything but still no joy.

[ymartin59]

Is it an upgrade from previous version? Is your system has been upgraded from DSM 5?
May you please review this documentation about permissions settings: https://github.com/SynoCommunity/spksrc/wiki/Permission-Management

[Safihre]

What if you manually try to run the listed command via SSH? Should give some error.

[Adamski730]

Sorry, been away for the weekend, thanks for the replies. I have already followed the instructions in the permission management wiki so I'm pretty sure that is all OK even though I only upgraded from DSM6 to 6.1 and Sonarr stopped working after the package update not after the DSM update.

I have run the command manually in SSH just now and got "segmentation fault (core dumped)"

[Adamski730]

Anybody got any ideas please? Really want to get Sonarr up and running again. I've tried to look up the segmentation fault error but none of it really seems relevant to my issue

[Safihre]

What is your mono-package version?

[Adamski730]

It's 5.8.0.108-11

[Safihre]

Can you make a backup of your settings of Sonarr/Radarr and then uninstall Sonarr, Radarr and Mono.
Then reinstall them, see if it will start.

[WodKa78]

Maybe related to this issue. Inside Radarr and Sonarr there is an update available (didnt update yet....) but not in package center. i had both (and Mono) reinstalled on my 418j from the package center after removing the test packages from @Safihre

Yesterday i did a restart from within Sonarr and wouldnt start also, only after a reboot it would start again. Log mentioned _|Warn|SingleInstancePolicy|Another instance of Sonarr is already running_ which wasnt the case after checking.

[Adamski730]

Please excuse my ignorance but how do I make a backup of the settings if I can't open the package? Not too familiar with Synology commands and how to do stuff through SSH. Can I backup files to my PC via SSH?

[tmarkwardt]

Use scp or from putty package (windows) nscp.exe to transfer file(s) over ssh.

[Adamski730]

Thanks, hopefully got a backup of Radarr now, had already re-installed Sonarr before knowing I could back it up so will un-install everything now and re-install and report back. Might need some pointers for restoring my Radarr settings if this works.

[Adamski730]

Success! Re-installed everything and Sonarr/Radarr are back up and running. I have re-configured Sonarr and tested and all seems OK on that front thanks.

Radarr works with a new config but when I try to copy my old config file over and restart it won't then start up. The commands I am running are:

rm -r /usr/local/radarr/var/.config/Radarr/nzbdrone.db
cp -f /volume2/homes/Backup/radarr_backup/Radarr/nzbdrone.db /usr/local/radarr/var/.config/Radarr/

I can see it delete the .db file and then copy the old one in but it won't start up. If I then delete it again and restart Radarr it runs fine.

I would really like to keep my settings and movie watch list if possible (watch list is more important) so if anyone can give me some things to try I would appreciate it.

[Safihre]

You should fix the permissions of these files.
chmod -R 777 /usr/local/radarr/var

[Adamski730]

All back up and working it would seem, thanks for all the help.