Signal-desktop: Contacts and Groups do not import from mobile at all

[9082189732]

• [x] I have searched open and closed issues for duplicates

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Bug description

Importing contacts and groups fails. Everything else works, able to continue conversations on desktop app. Simply cannot import contacts or groups from mobile device.

Steps to reproduce

• using hyphens as bullet points
• list the steps
• that reproduce the bug

Actual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)

Get error message: "Import failed. Make sure computer and phone connected to the internet." (They are)

Expected result: Describe here what should happen after you run the steps above (i.e. what would be the correct behaviour)

Contacts and groups import from phone.

Screenshots

Platform info

Operating System: Elementary OS Loki
Browser: Chromium Version 57.0.2987.98 Built on Ubuntu , running on elementary 0.4 (64-bit)

Signal version: 0.37.0

Link to debug log

https://gist.github.com/913e4420843a65ae2325e2fea7ff4cb8

[liliakai]

2017-04-30T00:32:17.117Z Too many message keys for chain

This is a session state issue between the desktop and mobile clients. I bet you don't see messages on your desktop that were sent from your phone.

You can fix this by sending yourself a reset session message, or unlink and relink the desktop app.

[Trolldemorted]

Can we find out what caused this?

Was the desktop client offline for a longer period?

[9082189732]

Yes, I don't see messages sent from my phone, only replies during that conversation.

I don't think the desktop client was offline for an exceptionally long time, a few days at most.

Unlinking and relinking seems to have solved the problem. Thank you.

[freetobe113]

You can fix this by sending yourself a reset session message, or unlink and relink the desktop app.

Neither of these solutions worked for me... :(

[9082189732]

Perhaps you're having a seperate issue freetobe113, can you submit a debug log?

[freetobe113]

https://gist.github.com/f182473ac0881f4d1d505d6fd20ce4d9

[liliakai]

@freetobe113 Looks like a separate issue. There are several 'sync successful' events in your log. Please contact [email protected] for further assistance.

[freetobe113]

okay, thanks

[catilac]

EDIT: I don't think this is related. Creating separate issue...

There is an issue, which I think could be related to this:
1) I am invited to a group, and I join on iOS
2) I leave that group on iOS
3) When I check signal on desktop, I am still _receiving messages_ from that group, and have to leave again

Let me know if I should create a separate issue, or leave this information here.

[scottnonnenberg]

@9082189732 did you get what you needed from support?

[scottnonnenberg]

I'm going to consider this closed, since the original issue appears to have been resolved.