Shell: Occasional freeze of desktop

Created on 28 May 2020  路  9Comments  路  Source: pop-os/shell

Distribution (run cat /etc/os-release):

 > cat /etc/os-release
NAME="Pop!_OS"
VERSION="20.04 LTS"
ID=pop
ID_LIKE="ubuntu debian"
PRETTY_NAME="Pop!_OS 20.04 LTS"
VERSION_ID="20.04"
HOME_URL="https://system76.com/pop"
SUPPORT_URL="http://support.system76.com"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focal
LOGO=distributor-logo-pop-os

Related Application and/or Package Version (run apt policy pop-shell or provide the latest commit if building locally):

> apt policy pop-shell
pop-shell:
  Installed: 0.1.0~1589925465~20.04~ff5f374
  Candidate: 0.1.0~1589925465~20.04~ff5f374
  Version table:
 *** 0.1.0~1589925465~20.04~ff5f374 1001
       1001 http://ppa.launchpad.net/system76/pop/ubuntu focal/main amd64 Packages
       1001 http://ppa.launchpad.net/system76/pop/ubuntu focal/main i386 Packages
        100 /var/lib/dpkg/status

Issue/Bug Description:
Seeing occasional freezes in the desktop, including mouse. System usually comes back after less than 30 seconds.

My syslog has many entries like this:

May 28 14:19:53 ryzen gnome-shell[4249]: pop-shell: [ERROR] mismatch on grab op entity
May 28 14:19:53 ryzen gnome-shell[4249]: error: Pop Shell Error: mismatch on grab op entity
May 28 14:19:53 ryzen gnome-shell[4249]: ../../../gobject/gsignal.c:2696: handler '117350' of instance '0x55d4729c7680' is not blocked
May 28 14:19:53 ryzen gnome-shell[4249]: ../../../gobject/gsignal.c:2696: handler '117351' of instance '0x55d4729c7680' is not blocked
May 28 14:19:53 ryzen gnome-shell[4249]: ../../../gobject/gsignal.c:2696: handler '117352' of instance '0x55d4729c7680' is not blocked
May 28 14:19:53 ryzen gnome-shell[4249]: ../../../gobject/gsignal.c:2696: handler '117353' of instance '0x55d4729c7680' is not blocked

I then see notifications from pop-shell in-app with the same mismatch on grab op entity error as small dialogs.

Steps to reproduce (if you know):
Not sure, sorry.

Expected behavior:
I don't expect my desktop to freeze!

Other Notes:

All 9 comments

Not sure if this is related, but I was having poor performance and it was due to syslog being filled up. There are a lot of gnome-shell messages going to syslog.

Not sure if this is related, but I was having poor performance and it was due to syslog being filled up. There are a lot of gnome-shell messages going to syslog.

How did you resolve it?

Since it's my personal machine, I was okay with just deleting the giant log file.

rm /var/log/syslog

Closing because this isn't specifically caused by Pop Shell

Closing because this isn't specifically caused by Pop Shell

Just curious, are we sure it isn't caused by Pop Shell? I have gotten this same error, and the notification clearly says "Pop Shell Error"
Screenshot from 2020-06-04 17-39-55

I'm having the same issue.
Only occur when I try to use the gestures on touchpad.

Screenshot from 2020-06-04 21-41-21

I'm also seeing this same issue. Tried clearing the syslog, but to no avail.

Just to add, I've been running PopOS for at least a year, this seemed to have started happening after a recent update.

I also have this issue, it's often happened when I run Android Studio and Chrome at once. The system will almost freezes and I should close Chrome or AS as fast as possible before it completely freezes, when I succeed in doing this lots of notification will appear like this:
image

I've uploaded my syslog here

So what is the solution ??

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