Server: Cannot set admin's e-mail address

Created on 17 Dec 2018 · 31Comments · Source: nextcloud/server

I log in as the admin user, and I go to Users. After entering a valid e-mail address (previously missing) for the admin, I get error "An error occured during the request. Unable to proceed." Refreshing the page or loading Settings->Personal Info confirms that the e-mail address has not been saved.

In Setttings->Logging no message is visible.

Setting the e-mail address (changing and adding both) works as expected for other (non-admin) users.

Nextcloud version: 15.0.0 (but issue also existed on 14.0.3)

EDIT: Here is a screen recording demonstrating the issue: link

0. Needs triage bug users and groups

Source

pylorak

Most helpful comment

Hello!
I will need your browser console log to investigate this issue.
Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.

How to access your browser console (Click to expand)

Chrome

Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools.
Alternative method:
1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools.
2. Click the “console” tab.

Safari

Press CMD + ALT + I to open the Web Inspector.
See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.)

IE9

Press F12 to open the developer tools.
Click the “console” tab.

Firefox

Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs).
or, if Firebug is installed (recommended):
1. Press F12 to open Firebug.
2. Click on the “console” tab.

Opera

Press CTRL + SHIFT + I to open Dragonfly.
Click on the “console” tab.

skjnldsv on 18 Dec 2018

👍2

All 31 comments

Hello,

I tried on my instance (Nextcloud 15.0.0), and it worked fine.
I went as you said:

log in as Admin -> Users -> wrote a random email address and press enter
spinning wheel for few sec, and the email was saved

If I go to " Settings", I can now see the email address.

I did the same to delete, and it worked too.

Could you provide last entries of the log file after you try?

(I have no SMTP server configured)

Regards,

Olivier

giraudeo on 17 Dec 2018

Hi Olivier,

Yes, that's correct, that's exactly what I do too, but as I said for me it does not work for the admin user. It does work for other users (well, I actually only have one other user).

Here are the last couple of lines form the logfile. I see no relevant error there. I tried setting the admin's e-mail address many times since the version upgrade in the logfile.

{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:52:59+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Repair::step: Repair step: Repair pending cron jobs","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"14.0.3.0"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:52:59+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Repair::info: Repair info: No need to repair pending cron jobs.","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"14.0.3.0"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:52:59+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Repair::step: Repair step: Extract the vcard uid and store it in the db","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"14.0.3.0"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:52:59+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Repair::info: Repair info: Fixed 109 vcards","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"14.0.3.0"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:52:59+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Updater::startCheckCodeIntegrity: Starting code integrity check...","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"14.0.3.0"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:53:02+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Updater::finishedCheckCodeIntegrity: Finished code integrity check","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"14.0.3.0"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:53:02+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Updater::updateEnd: Update successful","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:53:02+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Updater::maintenanceDisabled: Turned off maintenance mode","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"IBfVwksBP8s8WwERk3wG","level":1,"time":"2018-12-17T14:53:02+00:00","remoteAddr":"84.236.52.110","user":"--","app":"updater","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=p5T7xMv4b3ZPqfHu8ZrlDxo%2F3yskyEhnOQYpN7HDWgQ%3D%3A4s3Jo73XDkQ407qhkuyRZnxMjEFLvxwdfDBFed73CWw%3D","message":"\\OC\\Updater::resetLogLevel: Reset log level to Info(1)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"IM9jB1SoPqM2uwAzwjnf","level":1,"time":"2018-12-17T15:00:13+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"\/data\/www\/pados\/cloud.pados.hu\/data\/updater-oc5f06899c64\/backups exists - start to clean it up","userAgent":"--","version":"15.0.0.10"}
{"reqId":"IM9jB1SoPqM2uwAzwjnf","level":1,"time":"2018-12-17T15:00:13+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"List of all directories that will be deleted: []","userAgent":"--","version":"15.0.0.10"}
{"reqId":"IM9jB1SoPqM2uwAzwjnf","level":1,"time":"2018-12-17T15:00:13+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Cleanup finished","userAgent":"--","version":"15.0.0.10"}
{"reqId":"u8Q07OJWlZTCyLIQUb17","level":2,"time":"2018-12-17T15:08:24+00:00","remoteAddr":"84.236.52.110","user":"--","app":"core","method":"POST","url":"\/index.php\/login?redirect_url=\/index.php\/settings\/user","message":"Login failed: 'admin' (Remote IP: '84.236.52.110')","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"u8Q07OJWlZTCyLIQUb17","level":1,"time":"2018-12-17T15:08:24+00:00","remoteAddr":"84.236.52.110","user":"--","app":"core","method":"POST","url":"\/index.php\/login?redirect_url=\/index.php\/settings\/user","message":"Bruteforce attempt from \"84.236.52.110\" detected for action \"login\".","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"JjgKVtN2BDPs1chOxvL7","level":1,"time":"2018-12-17T15:15:15+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Error while sending usage statistic","userAgent":"--","version":"15.0.0.10"}

Thanks for the help,
Karoly

pylorak on 17 Dec 2018

If it can help, you can increase the log verbosity:
as Admin, you go in Settings -> logging (bottom of the left menu) -> click on the " ..." next to level and enable "debug"

then try again.

Just for comparison, I got those 4 lines when I pressed the enter button:
{"reqId":"no6P2OczszRjFhsuG0hF","level":0,"time":"2018-12-17T22:34:23+00:00","remoteAddr":"X.X.X.X","user":"admin","app":"no app in context","method":"PUT","url":"\/nextcloud\/ocs\/v2.php\/cloud\/users\/admin","message":"No cache entry found for \/appdata_ocmq2acqri4z\/avatar\/admin\/avatar.jpg (storage: local::\/usr\/local\/www\/nextcloud\/data\/, internalPath: appdata_ocmq2acqri4z\/avatar\/admin\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/12.0.2 Safari\/605.1.15","version":"15.0.0.10"} {"reqId":"no6P2OczszRjFhsuG0hF","level":0,"time":"2018-12-17T22:34:23+00:00","remoteAddr":"X.X.X.X","user":"admin","app":"no app in context","method":"PUT","url":"\/nextcloud\/ocs\/v2.php\/cloud\/users\/admin","message":"No cache entry found for \/appdata_ocmq2acqri4z\/dav-photocache\/7e04f0290d19a57925395ce78ef282a0 (storage: local::\/usr\/local\/www\/nextcloud\/data\/, internalPath: appdata_ocmq2acqri4z\/dav-photocache\/7e04f0290d19a57925395ce78ef282a0)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/12.0.2 Safari\/605.1.15","version":"15.0.0.10"} {"reqId":"no6P2OczszRjFhsuG0hF","level":0,"time":"2018-12-17T22:34:23+00:00","remoteAddr":"X.X.X.X","user":"admin","app":"no app in context","method":"PUT","url":"\/nextcloud\/ocs\/v2.php\/cloud\/users\/admin","message":"No cache entry found for \/appdata_ocmq2acqri4z\/avatar\/admin\/avatar.jpg (storage: local::\/usr\/local\/www\/nextcloud\/data\/, internalPath: appdata_ocmq2acqri4z\/avatar\/admin\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/12.0.2 Safari\/605.1.15","version":"15.0.0.10"} {"reqId":"no6P2OczszRjFhsuG0hF","level":0,"time":"2018-12-17T22:34:23+00:00","remoteAddr":"X.X.X.X","user":"admin","app":"no app in context","method":"PUT","url":"\/nextcloud\/ocs\/v2.php\/cloud\/users\/admin","message":"No cache entry found for \/appdata_ocmq2acqri4z\/dav-photocache\/7e04f0290d19a57925395ce78ef282a0 (storage: local::\/usr\/local\/www\/nextcloud\/data\/, internalPath: appdata_ocmq2acqri4z\/dav-photocache\/7e04f0290d19a57925395ce78ef282a0)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/12.0.2 Safari\/605.1.15","version":"15.0.0.10"}

Do you have any errors on your web server logs?

Is it failing only with the email field? Or same behaviour with any Admin info (Full name, language, etc)?

Regards,

Olivier

giraudeo on 17 Dec 2018

Hi,

Log verbosity is already at maximum
I also cannot set the admin's display name (so it seems issue is not specific to e-mail field)
But I do can set things under Settings->Personal Info
I see no errors in either apache's or php's log

I made a small screen recording to demonstrate the issue and the above points. I shared it using my NextCloud: link

pylorak on 18 Dec 2018

Hello Karoly,

If all log levels are configured, you must get something in the Nextcloud.log file.
Do you have such an entry in the config.php file:

'loglevel' => 0,

Regards,

Olivier

giraudeo on 18 Dec 2018

Ok, I had loglevel 1 in config.php, now I set it to 0.

Setting the admin's e-mail or display name still produces no new lines in the logfile.

Setting the loglevel to 0 worked though, because now setting the non-admin's e-mail produces the following messages:

{"reqId":"htLXQfeHZbD9b25qzwoD","level":0,"time":"2018-12-18T10:47:21+00:00","remoteAddr":"84.236.52.110","user":"admin","app":"no app in context","method":"PUT","url":"\/ocs\/v2.php\/cloud\/users\/pylo","message":"No cache entry found for \/appdata_oc5f06899c64\/avatar\/pylo\/avatar.jpg (storage: local::\/data\/www\/pados\/cloud.pados.hu\/data\/, internalPath: appdata_oc5f06899c64\/avatar\/pylo\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"htLXQfeHZbD9b25qzwoD","level":0,"time":"2018-12-18T10:47:21+00:00","remoteAddr":"84.236.52.110","user":"admin","app":"no app in context","method":"PUT","url":"\/ocs\/v2.php\/cloud\/users\/pylo","message":"No cache entry found for \/appdata_oc5f06899c64\/dav-photocache\/6df26bd63ec446d6a9d15b20398991ef (storage: local::\/data\/www\/pados\/cloud.pados.hu\/data\/, internalPath: appdata_oc5f06899c64\/dav-photocache\/6df26bd63ec446d6a9d15b20398991ef)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"htLXQfeHZbD9b25qzwoD","level":0,"time":"2018-12-18T10:47:21+00:00","remoteAddr":"84.236.52.110","user":"admin","app":"no app in context","method":"PUT","url":"\/ocs\/v2.php\/cloud\/users\/pylo","message":"No cache entry found for \/appdata_oc5f06899c64\/avatar\/pylo\/avatar.jpg (storage: local::\/data\/www\/pados\/cloud.pados.hu\/data\/, internalPath: appdata_oc5f06899c64\/avatar\/pylo\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}
{"reqId":"htLXQfeHZbD9b25qzwoD","level":0,"time":"2018-12-18T10:47:21+00:00","remoteAddr":"84.236.52.110","user":"admin","app":"no app in context","method":"PUT","url":"\/ocs\/v2.php\/cloud\/users\/pylo","message":"No cache entry found for \/appdata_oc5f06899c64\/dav-photocache\/6df26bd63ec446d6a9d15b20398991ef (storage: local::\/data\/www\/pados\/cloud.pados.hu\/data\/, internalPath: appdata_oc5f06899c64\/dav-photocache\/6df26bd63ec446d6a9d15b20398991ef)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko\/20100101 Firefox\/64.0","version":"15.0.0.10"}

pylorak on 18 Dec 2018

@skjnldsv could you post your howto here how to share the output from browser inspector?

kesselb on 18 Dec 2018

Hello!
I will need your browser console log to investigate this issue.
Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.

How to access your browser console (Click to expand)

Chrome

Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools.
Alternative method:
1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools.
2. Click the “console” tab.

Safari

Press CMD + ALT + I to open the Web Inspector.
See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.)

IE9

Press F12 to open the developer tools.
Click the “console” tab.

Firefox

Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs).
or, if Firebug is installed (recommended):
1. Press F12 to open Firebug.
2. Click on the “console” tab.

Opera

Press CTRL + SHIFT + I to open Dragonfly.
Click on the “console” tab.

skjnldsv on 18 Dec 2018

👍2

Hi,

I did the following:

I opened the console in Firefox using Ctrl+Shift+K
I cleared all console messages
I reloaded the page (Users)
I entered a valid e-mail address for the admin and pressed enter

Here are the contents of the console after the above actions:

GEThttps://cloud.pados.hu/index.php/settings/users
[HTTP/1.1 200 OK 894ms]
GEThttps://cloud.pados.hu/core/vendor/select2/select2.css?v=cd6a495c-0
[HTTP/1.1 200 OK 35ms]
GEThttps://cloud.pados.hu/core/vendor/jquery-ui/themes/base/jquery-ui.css?v=cd6a495c-0
[HTTP/1.1 200 OK 573ms]
GEThttps://cloud.pados.hu/index.php/css/core/7838-53ce-jquery-ui-fixes.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 1036ms]
GEThttps://cloud.pados.hu/index.php/css/core/7838-53ce-server.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 2155ms]
GEThttps://cloud.pados.hu/index.php/css/core/7838-53ce-css-variables.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 503ms]
GEThttps://cloud.pados.hu/apps/files_pdfviewer/css/style.css?v=1bf6e69c-0
[HTTP/1.1 200 OK 173ms]
GEThttps://cloud.pados.hu/apps/files_videoplayer/css/style.css?v=1bf6e69c-0
[HTTP/1.1 200 OK 145ms]
GEThttps://cloud.pados.hu/index.php/css/firstrunwizard/0d6d-53ce-firstrunwizard.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 884ms]
GEThttps://cloud.pados.hu/index.php/css/notifications/70e2-53ce-styles.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 532ms]
GEThttps://cloud.pados.hu/index.php/css/core/7838-53ce-jquery.ocdialog.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 627ms]
GEThttps://cloud.pados.hu/index.php/css/core/7838-53ce-results.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 790ms]
GEThttps://cloud.pados.hu/index.php/css/settings/7838-53ce-settings.css?v=db81cddf52fdb3c8ca1e4c859e214124?v=cd6a495c-0
[HTTP/1.1 200 OK 1121ms]
GEThttps://cloud.pados.hu/core/vendor/core.js?v=cd6a495c-0
[HTTP/1.1 200 OK 3090ms]
GEThttps://cloud.pados.hu/index.php/js/core/merged-template-prepend.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1823ms]
GEThttps://cloud.pados.hu/core/search/js/search.js?v=cd6a495c-0
[HTTP/1.1 200 OK 904ms]
GEThttps://cloud.pados.hu/apps/files_pdfviewer/js/previewplugin.js?v=cd6a495c-0
[HTTP/1.1 200 OK 940ms]
GEThttps://cloud.pados.hu/index.php/js/core/merged-share-backend.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1619ms]
GEThttps://cloud.pados.hu/apps/files_videoplayer/js/viewer.js?v=cd6a495c-0
[HTTP/1.1 200 OK 989ms]
GEThttps://cloud.pados.hu/apps/firstrunwizard/js/jquery.colorbox.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1458ms]
GEThttps://cloud.pados.hu/apps/firstrunwizard/js/firstrunwizard.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1146ms]
GEThttps://cloud.pados.hu/apps/notifications/js/notifications.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1904ms]
GEThttps://cloud.pados.hu/core/search/js/searchprovider.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1525ms]
GEThttps://cloud.pados.hu/core/js/jquery-ui-fixes.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1559ms]
GEThttps://cloud.pados.hu/core/js/files/fileinfo.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1592ms]
GEThttps://cloud.pados.hu/core/js/files/client.js?v=cd6a495c-0
[HTTP/1.1 200 OK 2037ms]
GEThttps://cloud.pados.hu/core/js/contactsmenu.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1650ms]
GEThttps://cloud.pados.hu/core/js/contactsmenu_templates.js?v=cd6a495c-0
[HTTP/1.1 200 OK 1684ms]
GEThttps://cloud.pados.hu/settings/js/settings-vue.js?v=cd6a495c-0
[HTTP/1.1 200 OK 2597ms]
GEThttps://cloud.pados.hu/index.php/css/icons/icons-vars.css?v=1545088250
[HTTP/1.1 200 OK 2325ms]
GEThttps://cloud.pados.hu/index.php/apps/theming/styles?v=0
[HTTP/1.1 200 OK 271ms]
GEThttps://cloud.pados.hu/index.php/apps/accessibility/js/accessibility?v=0
[HTTP/1.1 200 OK 249ms]
GEThttps://cloud.pados.hu/index.php/apps/theming/js/theming?v=0
[HTTP/1.1 200 OK 375ms]
GEThttps://cloud.pados.hu/apps/files/img/app.svg?v=cd6a495c
[HTTP/1.1 200 OK 283ms]
GEThttps://cloud.pados.hu/apps/activity/img/activity.svg?v=cd6a495c
[HTTP/1.1 200 OK 284ms]
GEThttps://cloud.pados.hu/apps/gallery/img/app.svg?v=cd6a495c
[HTTP/1.1 200 OK 282ms]
GEThttps://cloud.pados.hu/apps/spreed/img/app.svg?v=cd6a495c
[HTTP/1.1 200 OK 419ms]
GEThttps://cloud.pados.hu/apps/contacts/img/app.svg?v=cd6a495c
[HTTP/1.1 200 OK 487ms]
GEThttps://cloud.pados.hu/apps/calendar/img/calendar.svg?v=cd6a495c
[HTTP/1.1 200 OK 514ms]
GEThttps://cloud.pados.hu/settings/img/admin.svg?v=cd6a495c
[HTTP/1.1 200 OK 520ms]
GEThttps://cloud.pados.hu/settings/img/apps.svg?v=cd6a495c
[HTTP/1.1 200 OK 516ms]
GEThttps://cloud.pados.hu/settings/img/users.svg?v=cd6a495c
[HTTP/1.1 200 OK 523ms]
GEThttps://cloud.pados.hu/apps/firstrunwizard/img/info.svg?v=cd6a495c
[HTTP/1.1 200 OK 527ms]
GEThttps://cloud.pados.hu/settings/img/help.svg?v=cd6a495c
[HTTP/1.1 200 OK 530ms]
GEThttps://cloud.pados.hu/core/img/actions/logout.svg?v=cd6a495c
[HTTP/1.1 200 OK 550ms]
GEThttps://cloud.pados.hu/index.php/avatar/admin/32?v=0
[HTTP/1.1 201 Created 450ms]
GEThttps://cloud.pados.hu/index.php/svg/core/logo/logo?color=fff&v=1
[HTTP/1.1 200 OK 552ms]
GEThttps://cloud.pados.hu/core/fonts/Nunito-Bold.woff2
[HTTP/1.1 200 OK 247ms]
GEThttps://cloud.pados.hu/core/fonts/Nunito-Regular.woff2
[HTTP/1.1 200 OK 318ms]
JQMIGRATE: Migrate is installed, version 1.4.0 core.js:7:542
GEThttps://cloud.pados.hu/apps/notifications/img/notifications.svg
[HTTP/1.1 200 OK 34ms]
GEThttps://cloud.pados.hu/settings/js/0.js
[HTTP/1.1 200 OK 1208ms]
GEThttps://cloud.pados.hu/settings/js/3.js
[HTTP/1.1 200 OK 337ms]
GEThttps://cloud.pados.hu/settings/js/5.js
[HTTP/1.1 200 OK 244ms]
GEThttps://cloud.pados.hu/core/img/favicon-touch.png
[HTTP/1.1 200 OK 70ms]
GEThttps://cloud.pados.hu/core/img/favicon.ico
[HTTP/1.1 200 OK 312ms]
@babel/polyfill is loaded more than once on this page. This is probably not desirable/intended and may have consequences if different versions of the polyfills are applied sequentially. If you do need to load the polyfill more than once, use @babel/polyfill/noConflict instead to bypass the warning. ncvuecomponents.js:33:58705
New search handler registered search.js:67:4
GEThttps://cloud.pados.hu/index.php/avatar/pylo/32?v=0
GEThttps://cloud.pados.hu/index.php/avatar/pylo/32?v=0
[HTTP/1.1 201 Created 294ms]
Object { users: Getter & Setter, apps: Getter & Setter, settings: Getter & Setter, oc: Getter & Setter, route: Getter & Setter, … }

{…}

error: Error

columnNumber: 80380

config: Object { timeout: 0, xsrfCookieName: "XSRF-TOKEN", xsrfHeaderName: "X-XSRF-TOKEN", … }

fileName: "https://cloud.pados.hu/settings/js/settings-vue.js?v=cd6a495c-0"

lineNumber: 7

message: "Request failed with status code 401"

request: XMLHttpRequest { readyState: 4, timeout: 0, withCredentials: false, … }

response: {…}

config: Object { timeout: 0, xsrfCookieName: "XSRF-TOKEN", xsrfHeaderName: "X-XSRF-TOKEN", … }

data: Object { ocs: {…} }

headers: Object { "cache-control": "no-cache, no-store, must-revalidate", connection: "Keep-Alive", "content-length": "77", … }

request: XMLHttpRequest { readyState: 4, timeout: 0, withCredentials: false, … }

status: 401

statusText: "Unauthorized"

<prototype>: Object { … }

stack: "t.exports@https://cloud.pados.hu/settings/js/settings-vue.js?v=cd6a495c-0:7:80380\nt.exports@https://cloud.pados.hu/settings/js/settings-vue.js?v=cd6a495c-0:14:1311\nt.exports/</d[h]@https://cloud.pados.hu/settings/js/settings-vue.js?v=cd6a495c-0:7:79394\n"

<prototype>: Object { … }

userid: "admin"

<prototype>: Object { … }
index.js:43:2

There were no errors during the reload, except for the warning concerning the polyfill. After the reload, the failed action added two more lines to the console. I expanded the one with the error to be able to see the details.

pylorak on 18 Dec 2018

A bit late, my apologies :)
I will need a screenshot of your network requests.
Before you do anything, still on the development tools, there is a tab called network. Click on it and then the xhr filter. Do your action and screenshot the network log like this:
capture d ecran_2018-09-27_21-49-46

Then on the failing request (should be an error 401 according to your logs above) click on it and copy the full content of the response tab here please.

skjnldsv on 15 Aug 2019

Hi, no prob, thanks for looking at the issue,

And response content was:
{"ocs":{"meta":{"status":"failure","statuscode":997,"message":""},"data":[]}}

Now running on Nextcloud 15.0.2.

pylorak on 15 Aug 2019

Are you the admin? Or the sub admin?
Do you have access to your php files so we can inject some debug logs?

skjnldsv on 15 Aug 2019

Yes, I am the admin.

pylorak on 15 Aug 2019

Could you add (respectively) 1, 2 and 3 in the '' on the OCSException of the following lines:
https://github.com/nextcloud/server/blob/8f4adebab7cf3133bb33b8081fbdf2c6e2e8e549/apps/provisioning_api/lib/Controller/UsersController.php#L236
https://github.com/nextcloud/server/blob/8f4adebab7cf3133bb33b8081fbdf2c6e2e8e549/apps/provisioning_api/lib/Controller/UsersController.php#L261
https://github.com/nextcloud/server/blob/8f4adebab7cf3133bb33b8081fbdf2c6e2e8e549/apps/provisioning_api/lib/Controller/UsersController.php#L266

throw new OCSException('1', \OCP\API::RESPOND_UNAUTHORISED);

skjnldsv on 15 Aug 2019

And then redo the screenshot and response content from above? What output should I supply after injecting these lines?

pylorak on 15 Aug 2019

Only the output of the response tab
{"ocs":{"meta":{"status":"failure","statuscode":997,"message":""},"data":[]}}

skjnldsv on 15 Aug 2019

Hmmm... these lines look different on my server. Let me try upgrading to the newest NC version first.

pylorak on 15 Aug 2019

👍1

@pylorak lines could be different, but you should find the similar lines on the edituser function :)

skjnldsv on 15 Aug 2019

I only upgraded to 15.0.10 because NC 16 requires PHP 7.1 and I only have 7.0. Upgrading PHP is a "bit" more work so NC 15 it is for now, sorry.

I think I was able to find the corresponding lines, I also crosschecked with the GitHub code-links that you pasted earlier.

The response payload now is:
{"ocs":{"meta":{"status":"failure","statuscode":997,"message":"3"},"data":[]}}

pylorak on 15 Aug 2019

👍1

So, it means you're trying to change a value that you're not allowed to change.
Can you replace the 3 debug line with

throw new OCSException([$key, $permittedFields], \OCP\API::RESPOND_UNAUTHORISED);

skjnldsv on 15 Aug 2019

Then no exception is thrown. The request succeeds but the new value is not saved. Error log says:

Error: Wrong parameters for OCP\AppFramework\OCS\OCSException([string $message [, long $code [, Throwable $previous = NULL]]]) at /data/www/pados/cloud.pados.hu/www/apps/provisioning_api/lib/Controller/UsersController.php#495

pylorak on 15 Aug 2019

AH damn, sorry it is supposed to be a string.
Please use

throw new OCSException(json_encode([$key, $permittedFields]), \OCP\API::RESPOND_UNAUTHORISED);

skjnldsv on 15 Aug 2019

{"ocs":{"meta":{"status":"failure","statuscode":997,"message":"[\"email\",[\"password\",\"language\",\"locale\",\"phone\",\"address\",\"website\",\"twitter\",\"quota\"]]"},"data":[]}}

pylorak on 15 Aug 2019

👍1

Could you share your config.php? occ config:list

skjnldsv on 15 Aug 2019

config.txt

pylorak on 15 Aug 2019

Can it be an error in the upgrade script (or an old version of the upgrade script)? This installation used to be an old owncloud instance, which has been upgraded multiple times, then at one point it was upgraded to nextcloud, and of course has also been upgraded many times since. Maybe an upgrade script in the past forgot to add the necessary permissions for the admin user?

pylorak on 15 Aug 2019

You have allow_user_to_change_display_name to false, therefore you cannot change the email nor displayname :)
That's why!

skjnldsv on 15 Aug 2019

👍1

@skjnldsv is on fire today :+1:

https://github.com/nextcloud/server/blob/a8a5594dbe2d612cf6e7b3ddc2c58e4d1c2501d9/apps/provisioning_api/lib/Controller/UsersController.php#L439-L443
https://github.com/nextcloud/server/blob/465e919de12a8f6bdcf1133a677101c4cdf1efc2/config/config.sample.php#L221-L225

It's not obvious but you cannot change the email if allow_user_to_change_display_name is false.

kesselb on 15 Aug 2019

❤1

Aahhh.... yeah totally not obvious, for many different reasons:

I had no problem changing the e-mail address of other users as admin. I could only not set my own. Having more rights to set other users' properties than my own is some twisted logic.
The setting doesn't say anything about forbidding an e-mail change, it only talks about display name.
In any case, I would expect that setting only affects non-admin users. Because I expect that admin always has all privileges, that's kind of the point of being admin.

Thanks for the help. I recommend slightly changing how this setting works (see my points above why), or at least improving the documentation.

pylorak on 15 Aug 2019

👍1

This is an old one from 2 years ago: https://github.com/nextcloud/server/pull/5223

Though, I think @pylorak raises interesting questions. It's not very obvious :)
I asked some questions in the 5223 pull request :)

1 & 3 are basically the same (in the code), and I totally agree on 2!

skjnldsv on 15 Aug 2019

See other issues, closing to avoid duplicates

skjnldsv on 10 Apr 2020

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