Rocket.chat: Top right icons for adding new users disappears

[GezimSejdiu]

Description:

When you go to the Users form, the icons on the top right disappears and you are not able to add a new user. I found one workaround by searching for my user and then after you click on the user the icons appear and will allow you to add new users.

Server Setup Information:

• Version of Rocket.Chat Server: 0.65.0
• Operating System: Ubuntu 16.04.3 LTS
• Deployment Method(snap/docker/tar/etc): docker
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled

Steps to Reproduce:

Please, have a look at the figures below for the exact behavior :

Actual behavior:

After you click on the specific user the icons appears :

Best regards,

[h4wkmoon]

This goes for the custom emojis screen as well.

[h4wkmoon]

same with 0.65.1
But snaps seems to ok.

As the issue appears to be specific to Docker, I guess it's related to the docker image build process. maybe.

[h4wkmoon]

Error message in dev console :

Exception in template helper: TypeError: Cannot read property 'rid' of undefined
    at https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:431:69877
    at Array.filter (<anonymous>)
    at Object.buttons (https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:431:69828)
    at https://r*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:87:31314
    at https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:87:17160
    at https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:87:31947
    at Function.e._withTemplateInstanceFunc (https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:87:37671)
    at https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:87:31854
    at Object.p.call (https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:147:1925)
    at https://*******/111f6dfe3c5b59829f51d2620e189034953def3e.js?meteor_js_resource=true:431:2381

[ura14h]

custom_sound and custom_emoji are the same situation too. There may be others.
I seem that right side toolbars is empty when list isn't selected.
I am running version 0.65.1 without Docker.

[maxdwit]

@h4wkmoon I use snap 0.65.1 and also don't have an add Button for:

• Emoji
• Sound
• User
  Last one seems to be important ;)

[tctovsli]

I had this issue with 0.65.0 too, built from source (not from pre-built docker image).

[TwizzyDizzy]

@rocket-cat label add "type: bug"

Probably the same bug as #10966. Check out my comment over there to see whether the workaround that works for emojis does work here, too.

Cheers
Thomas

[h4wkmoon]

Yep, same bug.
Unfortunately, I have no custom emoji to click on yet. But, It does work for users.

[wagesj45]

@h4wkmoon I am running a snap 0.65.1 and am also having the bug, so they seem to be affected as well.

[Episodio1]

Same here with 0.65.1
Workaround works.

However after creating new users, they show up in the user list with striked text.

And when those new users try to connect it says "user not found or invalid password".

If we change password it says "update succesful", but user still cannot login.

Rocketchat logs and mongodb logs shows no error at all.

(Ubuntu snap installation)

[graywolf336]

Also it has disappeared on the adding a new emoji page.

[wagesj45]

@Episodio1 That sounds like it might be a separate bug, as far as the inability to add new users successfully goes.

[johnallenmoore]

Same issue with missing icons (non-docker build). We run 3 instances of Rocket.Chat with 3 Replica Set Members in MongoDB. All manually installed. I did find that clicking an existing user will give you the icons like the original poster shows. Since I do not run my instances in Docker or use Snaps, I don't think this is specific to Docker/Snaps at all.

Secondarily, we have the username/password incorrect with all LDAP users. No errors generated. We are testing this in a DEV environment currently.

Version 0.65.1

[Episodio1]

@wagesj45 It might be, but I wanted to say that before opening a new issue.
After a few days I can see "ACTIVATE" user in the "edit user". I don't know if I didn't see it before or it just showed up now.
So no problem with logins.

[geekgonecrazy]

Ah so this is why the + was missing to add a new custom sound and custom emoji! Looks like its every page there in admin that involves adding something from the sidebar

@ggazzo @karlprieb you guys aware of this?

[ggazzo]

fixed ;)