Rocket.chat.electron: 2.17.0: crash on open on macOS

[foss-]

My Setup

• Operating System: macOS 10.14.6
• App Version: 2.17.0

• Installation type: dmg

• I have tested with the latest version

• I can simulate the issue easily

Description

Manually installing 2.17.0 from dmg file results in the app crashing 100% of attempts to open it.

Current Behavior

crash, see log, 1 year

Expected Behavior

app should open without crash

[baurmatt]

Same for "auto upgrading" to 2.17.0 :(

Edit:

macOS 10.15.1
Installation Type: brew cask

[lennartgrunau]

Can confirm.
MacOS Catalina 10.15
App Version: 2.17.0
Installation type: dmg
I have tested with the latest version
I can simulate the issue easily

Logs: PasteBin

[sketola]

after upgrade (or manual install) does crash on start on Mac OS 10.14.6

[rdnve]

Can confirm.
MacOS High Sierra 10.13.6
App Version: 2.17.0
Installation type: manually, dmg

After the update I specifically deleted all the files: ~/Library/Application Support/Rocket.Chat, ~/Library/Application Support/chat.rocket*. and still it didn’t help.

[MacLemon]

Same here.

macOS High Sierra 10.13.6
App Version: 2.16.0
Installation Type: App Store

Does not show crash report. Reinstallation does not help.

Workaround:
Install 2.16.2 from .dmg and skip the immediate update prompt presented by the application.

[a1dutch]

seems like the signature is incorrect so it wont launch the app

Exception Type:        EXC_BAD_ACCESS (Code Signature Invalid)

[Guilmo]

Here's a full crash report.
crash.txt

[tholu]

Crash confirmed on 10.15.2 Beta (19C46a).

[jlgore]

By signing the PKG using my Developer Certificate it installed and is working ok.

[lucianomlima]

https://github.com/RocketChat/Rocket.Chat/issues/15921

[rafaelclaycon]

Any plans to fix this? It's a daily annoyance.

[pjv]

Questions for developers:

1. do you have a current valid apple developer cert?
2. do you know how to sign your macos builds with it?

[BlkPingu]

2.17.0 still has this issue

[dpunkturban]

Same Issue :/

When will the problem be fixed?

[blrhc]

Still not fixed...

[pjv]

this is a kludge because the package should really be signed with a valid apple developer cert, but you should be able to make 2.17.0 run on your mac by doing this (in the terminal):

xattr -r -d com.apple.quarantine /Applications/Rocket.Chat.app
sudo chown -R $(whoami) /Applications/Rocket.Chat.app
sudo codesign --force --deep --sign - /Applications/Rocket.Chat.app

[baurmatt]

Hey @tassoevan, it seems you did the 2.17.0 release on Github. Can you please take a look at this? Perhaps just withdraw the 2.17.0 release so it doesn't break people's chat program on auto update?

[BlkPingu]

this is a kludge because the package should really be signed with a valid apple developer cert, but you should be able to make 2.17.0 run on your mac by doing this (in the terminal):

xattr -r -d com.apple.quarantine /Applications/Rocket.Chat.app
sudo chown -R $(whoami) /Applications/Rocket.Chat.app
sudo codesign --force --deep --sign - /Applications/Rocket.Chat.app

this worked perfectly. thanks internet stranger.

[Ender519]

Be aware this doesn't work for everyone. Mine still crashes upon boot even after running the commands that @pjv suggests.

rocketchat217_crash_catalina.txt

Edit: Seems related to missing developer tools - guessing that is a prerequisite?

% sudo codesign --force --deep --sign - /Applications/Rocket.Chat.app
/Applications/Rocket.Chat.app: replacing existing signature
xcrun: error: invalid active developer path (/Library/Developer/CommandLineTools), missing xcrun at: /Library/Developer/CommandLineTools/usr/bin/xcrun
/Applications/Rocket.Chat.app: the codesign_allocate helper tool cannot be found or used
In subcomponent: /Applications/Rocket.Chat.app/Contents/Frameworks/Electron Framework.framework

[COhsrt]

this is a kludge because the package should really be signed with a valid apple developer cert, but you should be able to make 2.17.0 run on your mac by doing this (in the terminal):

xattr -r -d com.apple.quarantine /Applications/Rocket.Chat.app
sudo chown -R $(whoami) /Applications/Rocket.Chat.app
sudo codesign --force --deep --sign - /Applications/Rocket.Chat.app

Only works if you have a codesigning certificate in your Keychain.

[lennartgrunau]

May I ask why this bug is still unassigned?
I'd like think a program being unable to start because it's seems it's not signed probably should be a fix, that doesn't take 7+ days.

[tassoevan]

Still under investigation, related to https://github.com/electron-userland/electron-builder/issues/4297

[lennartgrunau]

@tassoevan Thanks for the update, appreciate it. Do you have an ETA for a fix?

[jwmann]

Same issue here:

• Operating System: MacOS 10.15.1
• App Version: 2.17.0
• Installation type: dmg

Logical CPU:     6
Error Code:      0x00000015 (invalid protections for user instruction write)
Trap Number:     14

[nghtstr]

@tassoevan, is there an ETA on getting this patched? I know it has been asked before, but a compile with the right certificate is all that is required (or it appears as such) shouldn't take over a week to resolve...

[a1dutch]

the latest release 1.17.1 fixes the issue

[Ender519]

Confirmed fixed.

[nghtstr]

I can also confirm that it is fixed

[foss-]

2.17.1 fixes the problem.
Commit is here: https://github.com/RocketChat/Rocket.Chat.Electron/pull/1436
Seems update mechanism is gone from app, but that's another story for another issue.
Closing as this specific problem is resolved.