Rocket.chat.electron: Server Pane goes black

[geekgonecrazy]

OS: Windows 10
App Version: 1.3.1

Using the app for a while, it'll just suddenly go black. Only way to get it to come back is to goto View->reload application or restart the app.

This is related to the spellcheck stuff. Compiling and completely removing the spellcheck library causes it to work. From what i've seen this is a Windows only thing, and directly related to the spellcheck. Something about it is killing the render thread.

You really have to use it for more then a few minutes to notice this behavior.

Some times you'll just minimize to tray after using for a while and come back and its black.

[hadarawhite]

I'm also having this issue. As requested in the support channel, I've attached a screenshot.

OS: Windows 10
App Version: 1.3.1

[frenchsquared]

My support team is having this is on windows 10, Rocket 1.3.1 and 1.2.0.
8 computers on the same network.
All have this issue. About every 10 min, the screen goes blank. Program is not usable for them.

I also have 4 developers using windows not on the same network, not in the same location and they don't have the issue.

Is there a way to turn off spell check?

[Sing-Li]

See all the linked tickets for scope/impact of problem.

[ghost]

This issue occurs for me on Windows 10 64 Bit using version 1.3.1.

Issue similar to https://github.com/RocketChat/Rocket.Chat.Electron/issues/150

[lunitic]

Adding my setup.

Sorry for posting in wrong ticket..

I have also notice this issue on one PC. The PC is a Win 10 64bit.
The PC has dual graphic cards
GTX 960 and a onboard Intel graphic card.

Both screens runs in 1920*1080

Rocket.Chat 1.2.0

[danielcandea]

It happens to me on two different machines and some colleagues as well, all on Windows 10 64 bit.
I can't reproduce it as it seems to happen randomly.

[Sing-Li]

Very likely to be a problem of Chromium compositor GPU optimization.

Can we please report some information on the Video Card hardware and Video driver version on the system(s) that have this problem. Thanks.

[Sing-Li]

Good news. Please help test this version with GPU optimization disabled.

Please uninstall existing version, install this one, and run it for a few days on problematic system(s).

Please let us know if it solves the problem on those systems.

installer for test solution to black squares problem

[OmsagroSylph]

@Sing-Li Testing https://cdn-download.rocket.chat/build/rocketchat-v1.3.1-nogputest-win32-ia32.exe

[rhires]

So far so good. Been about an hour now and not having that issue anymore.

[frenchsquared]

It seems to be working for my staff as well.

Gordon French
Primal Health LP
Systems Architect
[email protected]

On Apr 27, 2016, at 10:01 AM, rhires [email protected] wrote:

So far so good. Been about an hour now and not having that issue anymore.

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[OmsagroSylph]

Aye, so far so good.

[T0rb1nh0]

I have used it all day without a single black screen. The issue seems to be solved to me. Thanks for the fixed version!

[geekgonecrazy]

Looks like we found a fix. Going to close this and track this on one issue. Please follow / continue here: https://github.com/RocketChat/Rocket.Chat.Electron/issues/150

[geekgonecrazy]

Just to close the loop: Please download the new Windows installer from the release page: here

If you're seeing graphical glitches other then just full blackout try out the build @Sing-Li Posted: GPU-Accel Disabled Windows Build

In the future we're going to add the option to disable into the main installer. Please let us know if you have any issues here: https://github.com/RocketChat/Rocket.Chat.Electron/issues/150

[samcarter8]

I had the same issue with the Version 2.3.0 (2.3.0.261) for mac OSX.

The screen would turn black as soon as I typed more then a few letters (test was OK, but adding a space already caused the problem)

On de-selecting all languages from Spelling languages it now works.

[graywolf336]

@samcarter8 Update to 2.4.0 and see if there is an improvement, as there were some recent improvements to the spellchecker.

[samcarter8]

@graywolf336 Works with 2.4.0. Thank you for your fast reply!