Ring: Camera stream stop in home app after 30 sec

[paqpaqpaq]

Since updating to 9.12, the live streams (ring pro) stops (gracefully) after 30 seconds, automatically.
Another ring (ring 2) on another homebridge instance, still on 9.11 does not do this, and just keeps on running.

[dgreif]

@paqpaqpaq thanks for reporting this issue. I did notice my streams getting cut short, but wasn't sure if it was something weird while I was adding compatibility for #447. After digging into it more, it looks like the RTCP ports aren't properly latching with the media servers, so RTCP from Ring isn't making it back to HomeKit. HomeKit must have a 30 second timeout if it does not receive RTCP, which is why the stream stops on its own (but gracefully). I'm working on a fix, but I'm not sure I'll have time to finish it today.

[lishan89uc]

Sorry it was my mistake it seem 9.11 is working and that i needed to restart after update to see effect my mistake. However the latest 9.12.1 is still not working.

[Stewart06]

Bonjour, j’ai exactement le même problème avec la sonnette ring Video Doorbell Pro. Alors que cela fonctionnait très bien avant.

[serenacloos]

Going back to 9.11 fixes the problem. Tried 12.1, but after UIX updated, the problem happened again. So, back to 9.11 again.

[dgreif]

K, this issue should be fixed for _most_ cameras. Any cameras that had issues #447 will still stop streaming after ~40 seconds now (instead of 30 seconds). I'll circle back and fix those cameras when I get a chance.

[paqpaqpaq]

Seems to be working for ring Pro, and ring 2 👍

[lishan89uc]

Confirmed working on Ring Pro.
Edit: it is no long working just out of the blue. ... Maybe it was because of more thorough testing but after 30secs the image remains but the feed is not live anymore.

[jneuringer]

I'm trying to have a continuous feed on 1 of my cameras to dsiplay on an APple TV. The camera consistantly stops displaying at 70 seconds.

[codyc1515]

Mine is also dropping on the latest version. Ring Pro.

[jneuringer]

I just did the update to 9.12.4 and it still cut out after 72 seconds.
wondering if we can approach this a different way: with a built in auto-refresh, to bypass the 10 minute (I think) limit on RIGN live feed. say every minute or so.

[carinconc]

Any solution to this problem? I am attaching the log information from Homebridge. Thanks for your hard work.

[12/8/2020, 12:50:39 PM] [Ring] Preparing Live Stream for Frontdoor
[12/8/2020, 12:50:39 PM] [Ring] Waiting for stream data from Frontdoor (0.771s)
[12/8/2020, 12:50:40 PM] [Ring] Received stream data from Frontdoor (1.128s)
[12/8/2020, 12:50:40 PM] [Ring] From Ring (Frontdoor): Guessed Channel Layout for Input Stream #0.0 : mono
Input #0, sdp, from 'pipe:':
Metadata:
title : Talk
Duration: N/A, start: 0.000000, bitrate: 64 kb/s
Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[12/8/2020, 12:50:40 PM] [Ring] From Ring (Frontdoor): Stream mapping:
Stream #0:0 -> #0:0 (pcm_mulaw (native) -> aac (libfdk_aac))

[12/8/2020, 12:50:40 PM] [Ring] From Ring (Frontdoor): Output #0, rtp, to 'srtp://XXX.XXX.XXX.XXX:64893?localrtcpport=34737&pkt_size=188':
Metadata:
title : Talk
encoder : Lavf58.45.100

[12/8/2020, 12:50:40 PM] [Ring] From Ring (Frontdoor): Stream #0:0: Audio: aac (libfdk_aac) (ELD), 16000 Hz, mono, s16, 24 kb/s
Metadata:
encoder : Lavc58.91.100 libfdk_aac

[12/8/2020, 12:50:40 PM] [Ring] Streaming active for Frontdoor
[12/8/2020, 12:50:40 PM] [Ring] From Ring (Frontdoor): size= 3kB time=00:00:00.81 bitrate= 30.4kbits/s speed= 1.6x
[12/8/2020, 12:50:41 PM] [Ring] From Ring (Frontdoor): size= 5kB time=00:00:01.32 bitrate= 29.5kbits/s speed= 1.3x
[12/8/2020, 12:50:41 PM] [Ring] From Ring (Frontdoor): size= 7kB time=00:00:01.83 bitrate= 29.0kbits/s speed= 1.2x
[12/8/2020, 12:50:42 PM] [Ring] From Ring (Frontdoor): size= 8kB time=00:00:02.35 bitrate= 28.8kbits/s speed=1.15x
[12/8/2020, 12:50:42 PM] [Ring] requesting key frame
[12/8/2020, 12:50:42 PM] [Ring] From Ring (Frontdoor): size= 10kB time=00:00:02.83 bitrate= 28.7kbits/s speed=1.11x
[12/8/2020, 12:50:43 PM] [Ring] From Ring (Frontdoor): size= 12kB time=00:00:03.37 bitrate= 28.6kbits/s speed= 1.1x
[12/8/2020, 12:50:43 PM] [Ring] From Ring (Frontdoor): size= 13kB time=00:00:03.85 bitrate= 28.5kbits/s speed=1.08x
[12/8/2020, 12:50:44 PM] [Ring] From Ring (Frontdoor): size= 15kB time=00:00:04.39 bitrate= 28.4kbits/s speed=1.08x
[12/8/2020, 12:50:44 PM] [Ring] From Ring (Frontdoor): size= 17kB time=00:00:04.87 bitrate= 28.4kbits/s speed=1.06x
[12/8/2020, 12:50:45 PM] [Ring] From Ring (Frontdoor): size= 19kB time=00:00:05.39 bitrate= 28.4kbits/s speed=1.06x
[12/8/2020, 12:50:45 PM] [Ring] From Ring (Frontdoor): size= 20kB time=00:00:05.90 bitrate= 28.4kbits/s speed=1.05x
[12/8/2020, 12:50:46 PM] [Ring] From Ring (Frontdoor): size= 22kB time=00:00:06.41 bitrate= 28.3kbits/s speed=1.05x
[12/8/2020, 12:50:46 PM] [Ring] From Ring (Frontdoor): size= 24kB time=00:00:06.92 bitrate= 28.3kbits/s speed=1.05x
[12/8/2020, 12:50:47 PM] [Ring] From Ring (Frontdoor): size= 26kB time=00:00:07.43 bitrate= 28.3kbits/s speed=1.04x
[12/8/2020, 12:50:47 PM] [Ring] From Ring (Frontdoor): size= 27kB time=00:00:07.95 bitrate= 28.3kbits/s speed=1.04x
[12/8/2020, 12:50:48 PM] [Ring] From Ring (Frontdoor): size= 29kB time=00:00:08.46 bitrate= 28.2kbits/s speed=1.04x
[12/8/2020, 12:50:49 PM] [Ring] From Ring (Frontdoor): size= 31kB time=00:00:08.97 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:49 PM] [Ring] From Ring (Frontdoor): size= 33kB time=00:00:09.48 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:50 PM] [Ring] From Ring (Frontdoor): size= 34kB time=00:00:09.99 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:50 PM] [Ring] From Ring (Frontdoor): size= 36kB time=00:00:10.51 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:51 PM] [Ring] From Ring (Frontdoor): size= 38kB time=00:00:10.99 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:51 PM] [Ring] From Ring (Frontdoor): size= 40kB time=00:00:11.53 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:52 PM] [Ring] From Ring (Frontdoor): size= 41kB time=00:00:12.01 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:52 PM] [Ring] From Ring (Frontdoor): size= 43kB time=00:00:12.55 bitrate= 28.2kbits/s speed=1.03x
[12/8/2020, 12:50:53 PM] [Ring] From Ring (Frontdoor): size= 45kB time=00:00:13.03 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:53 PM] [Ring] From Ring (Frontdoor): size= 47kB time=00:00:13.55 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:54 PM] [Ring] From Ring (Frontdoor): size= 48kB time=00:00:14.06 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:54 PM] [Ring] From Ring (Frontdoor): size= 50kB time=00:00:14.57 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:55 PM] [Ring] From Ring (Frontdoor): size= 52kB time=00:00:15.08 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:55 PM] [Ring] From Ring (Frontdoor): size= 54kB time=00:00:15.59 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:56 PM] [Ring] From Ring (Frontdoor): size= 55kB time=00:00:16.11 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:56 PM] [Ring] From Ring (Frontdoor): size= 57kB time=00:00:16.62 bitrate= 28.2kbits/s speed=1.02x
[12/8/2020, 12:50:57 PM] [Ring] From Ring (Frontdoor): size= 59kB time=00:00:17.13 bitrate= 28.1kbits/s speed=1.02x
[12/8/2020, 12:50:57 PM] [Ring] From Ring (Frontdoor): size= 61kB time=00:00:17.64 bitrate= 28.1kbits/s speed=1.02x
[12/8/2020, 12:50:58 PM] [Ring] From Ring (Frontdoor): size= 62kB time=00:00:18.15 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:50:58 PM] [Ring] From Ring (Frontdoor): size= 64kB time=00:00:18.73 bitrate= 28.1kbits/s speed=1.02x
[12/8/2020, 12:50:59 PM] [Ring] From Ring (Frontdoor): size= 66kB time=00:00:19.21 bitrate= 28.1kbits/s speed=1.02x
[12/8/2020, 12:50:59 PM] [Ring] From Ring (Frontdoor): size= 68kB time=00:00:19.75 bitrate= 28.1kbits/s speed=1.02x
[12/8/2020, 12:51:00 PM] [Ring] From Ring (Frontdoor): size= 69kB time=00:00:20.20 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:00 PM] [Ring] From Ring (Frontdoor): size= 71kB time=00:00:20.75 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:01 PM] [Ring] From Ring (Frontdoor): size= 73kB time=00:00:21.26 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:01 PM] [Ring] From Ring (Frontdoor): size= 75kB time=00:00:21.77 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:02 PM] [Ring] From Ring (Frontdoor): size= 77kB time=00:00:22.28 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:02 PM] [Ring] From Ring (Frontdoor): size= 78kB time=00:00:22.79 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:03 PM] [Ring] From Ring (Frontdoor): size= 80kB time=00:00:23.31 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:03 PM] [Ring] From Ring (Frontdoor): size= 82kB time=00:00:23.82 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:04 PM] [Ring] From Ring (Frontdoor): size= 84kB time=00:00:24.33 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:04 PM] [Ring] From Ring (Frontdoor): size= 85kB time=00:00:24.84 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:05 PM] [Ring] From Ring (Frontdoor): size= 87kB time=00:00:25.35 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:05 PM] [Ring] From Ring (Frontdoor): size= 89kB time=00:00:25.87 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:06 PM] [Ring] From Ring (Frontdoor): size= 90kB time=00:00:26.35 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:06 PM] [Ring] From Ring (Frontdoor): size= 92kB time=00:00:26.89 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:07 PM] [Ring] From Ring (Frontdoor): size= 94kB time=00:00:27.37 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:07 PM] [Ring] From Ring (Frontdoor): size= 96kB time=00:00:27.91 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:08 PM] [Ring] From Ring (Frontdoor): size= 97kB time=00:00:28.39 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:08 PM] [Ring] From Ring (Frontdoor): size= 99kB time=00:00:28.91 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:09 PM] [Ring] From Ring (Frontdoor): size= 101kB time=00:00:29.42 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:10 PM] [Ring] From Ring (Frontdoor): size= 103kB time=00:00:29.93 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:10 PM] [Ring] From Ring (Frontdoor): size= 104kB time=00:00:30.44 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:11 PM] [Ring] From Ring (Frontdoor): size= 106kB time=00:00:30.95 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:11 PM] [Ring] From Ring (Frontdoor): size= 108kB time=00:00:31.47 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:12 PM] [Ring] From Ring (Frontdoor): size= 110kB time=00:00:31.98 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:12 PM] [Ring] From Ring (Frontdoor): size= 111kB time=00:00:32.49 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:13 PM] [Ring] From Ring (Frontdoor): size= 113kB time=00:00:33.00 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:13 PM] [Ring] From Ring (Frontdoor): size= 115kB time=00:00:33.51 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:14 PM] [Ring] From Ring (Frontdoor): size= 117kB time=00:00:34.03 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:14 PM] [Ring] From Ring (Frontdoor): size= 118kB time=00:00:34.51 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:15 PM] [Ring] From Ring (Frontdoor): size= 120kB time=00:00:35.05 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:15 PM] [Ring] From Ring (Frontdoor): size= 122kB time=00:00:35.53 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:16 PM] [Ring] From Ring (Frontdoor): size= 124kB time=00:00:36.07 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:16 PM] [Ring] From Ring (Frontdoor): size= 125kB time=00:00:36.55 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:17 PM] [Ring] From Ring (Frontdoor): size= 127kB time=00:00:37.07 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:17 PM] [Ring] From Ring (Frontdoor): size= 129kB time=00:00:37.58 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:18 PM] [Ring] From Ring (Frontdoor): size= 131kB time=00:00:38.09 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:18 PM] [Ring] From Ring (Frontdoor): size= 132kB time=00:00:38.60 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:19 PM] [Ring] From Ring (Frontdoor): size= 134kB time=00:00:39.11 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:19 PM] [Ring] From Ring (Frontdoor): size= 136kB time=00:00:39.63 bitrate= 28.1kbits/s speed=1.01x
[12/8/2020, 12:51:19 PM] [Ring] received BYE from ring server
[12/8/2020, 12:51:29 PM] [Ring] From Ring (Frontdoor): pipe:: Connection timed out

[12/8/2020, 12:51:29 PM] [Ring] From Ring (Frontdoor): size= 137kB time=00:00:39.85 bitrate= 28.1kbits/s speed=0.804x
[12/8/2020, 12:51:29 PM] [Ring] From Ring (Frontdoor): size= 137kB time=00:00:39.91 bitrate= 28.1kbits/s speed=0.805x
video:0kB audio:117kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 16.856180%

[12/8/2020, 12:51:29 PM] [Ring] From Ring (Frontdoor): stopped gracefully
[12/8/2020, 12:51:29 PM] [Ring] Return Audio (Frontdoor): stopped gracefully
[12/8/2020, 12:51:29 PM] [Ring] Return Audio (Frontdoor): Guessed Channel Layout for Input Stream #0.0 : mono
Input #0, sdp, from 'pipe:':
Metadata:
title : Talk
Duration: N/A, bitrate: N/A
Stream #0:0: Audio: aac, 16000 Hz, mono, s16
Stream mapping:
Stream #0:0 -> #0:0 (aac (libfdk_aac) -> pcm_mulaw (native))
Finishing stream 0:0 without any data written to it.
Output #0, rtp, to 'srtp://127.0.0.1:53629?pkt_size=188':
Metadata:
title : Talk
encoder : Lavf58.45.100
Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s
Metadata:
encoder : Lavc58.91.100 pcm_mulaw
size= 0kB time=00:00:00.00 bitrate=N/A speed= 0x
video:0kB audio:0kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown
Output file is empty, nothing was encoded (check -ss / -t / -frames parameters if used)
Exiting normally, received signal 15.

[woodgieboodgie]

Hi everyone,

Same issue here with Ring Pro doorbell. Despite re-install Raspbian, Homebridge 1.2.4 and Ring 9.13.0 it lasted a little longer but cuts out at 60 seconds.
Are people still experiencing this issue as the user that logged it suggests it is working with Pro...

[Tm23mT]

Hi I have the same issue with my hoobs hub and ring pro doorbell, after 60 sec , the video feed is stopped.

[lishan89uc]

Previously i thought it was working but now after some testing the image is still there but it no longer updates after 30 sec. tested with 9.13.0
Edit: same result after testing with 9.12.4 to 9.13.0 on ios 14.3 and 14.4 beta 1
i am getting this error however it still works for 30 secs

[1/2/2021, 4:00:26 AM] [Ring] Ding 6913131118611913685 is expired (480).  Fetching a new ding and trying video stream again
err:  Error: remote peer disconnected
    at TLSSocket.<anonymous> (~\AppData\Roaming\npm\node_modules\homebridge-ring\node_modules\sip\sip.js:584:43)
    at TLSSocket.emit (events.js:323:22)
    at endReadableNT (_stream_readable.js:1204:12)
    at processTicksAndRejections (internal/process/task_queues.js:84:21)

[dgreif]

I didn't make any changes to address this issue yet. I'll post here when I do.

[paqpaqpaq]

Hi everyone,

Same issue here with Ring Pro doorbell. Despite re-install Raspbian, Homebridge 1.2.4 and Ring 9.13.0 it lasted a little longer but cuts out at 60 seconds.
Are people still experiencing this issue as the user that logged it suggests it is working with Pro...

It seemd to be solved in 12.2 for me.
However, with the latest versions it is limited to 30 or 60 sec or so. It seems to vary strangely enough.

I reverted back to 12.2 last week, and after a couple of hours I get ring server errors, making it fail all together again, so I am back to the latest version.

[dgreif]

@paqpaqpaq it's possible that it was working fine for you in 12.2 and newer versions, but your camera firmware may have been updated to use the new Ring media servers, which will cause it to stop after ~40s. I still haven't addressed that issue, which is why this is still open. Hasn't been a top priority for me, but I'll keep it in mind since Ring will probably be moving more and more users over to the new setup.

[jneuringer]

So I started this thread a while back because i wanted to put a Virtual Window in my basement office showing my RING camera of my back yard. I spoke to DGreif who gave a similar answer to that above here.. My solution with RING would have required me to buy a $200 appleTV to display the ring camera image onto a TV screen framed on my wall as a window. I was impatient. I purchased a TONTON security system with a new camera and a server which connects to the camera via wifi, all for the same price as an apple TV> net-net, My virtual window is working 24/7 with no issues.
Sometimes the easiest way around a problem.... is AROUND the problem..

[paqpaqpaq]

@dgreif No problem.
Ring 2 is working just fine on 13.0
Ring Pro on 13.0 stops after about 50 secs or so

Still don't know where the MAJOR speed difference came from all of the sudden on version 12.2, which is 'gone' again. That was just prior to the ring /amazon servers crashed some weeks ago. It was streaming live within 1 sec back then, but isn't anymore. (2-4 secs)

[dgreif]

@paqpaqpaq your Ring Pro likely switched to the new Ring media servers, which have the 40-50 second limit with homebridge, and the connection time is unfortunately slower than the old media servers. Nothing I can do to make it connect faster with the new servers

[lishan89uc]

can we sue ring for bait and switching LOL!

[paqpaqpaq]

can we sue ring for bait and switching LOL!

or promising homekit support YEARS ago ;)

[BAngel87]

so, I'm back here and yes everything ist working except for that problem. @dgreif is there any chance to get is topic a little bit higher on your list? (Thanks for this great api, you'll get a coffee!)

[BAngel87]

Any updates here?

[sjonez]

It looks like 2 of my cameras (stickup wired and floodlight cam) have been moved over to the new servers in the last few days as they both now cut out at around 40 seconds, unlike my doorbell.

Interestingly, if you perform live view on Rings own official Windows 10 app you see the exact same 40 second cutoff so it looks like they're seeing the same problem as you there (viewing through the android app is still fine).

[dgreif]

@BAngel87 no updates yet, but it's definitely in the back of my mind. Working on the streaming setup requires a lot of testing and tweaking and I simply haven't had the time to sink my head into it. I'll post here as soon as I have anything to share.

[jneuringer]

Just curious. When and if this works. Will it do continuous feed? I have built a non ring workaround and wonder if I’ll back out of that.

From the desk of Jeremy Neuringer

On Mar 17, 2021, at 10:29 AM, Dusty Greif @.*> wrote:


@BAngel87 no updates yet, but it's definitely in the back of my mind. Working on the streaming setup requires a lot of testing and tweaking and I simply haven't had the time to sink my head into it. I'll post here as soon as I have anything to share.

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[dgreif]

@jneuringer I'm not sure how long Ring allows the stream to stay active if everything is set up properly. It all streams through their servers, so I imagine they have some max time they let the stream stay active but I've never tested it.

[jneuringer]

fair.. I currently use a TONTON closed circuit security system with 2 cameras outside and the control box inside with a 22” monitor connected, giving me the “simulated window”

so i’m happy to keep it

On Mar 17, 2021, at 11:00 AM, Dusty Greif @.*> wrote:

@jneuringer https://github.com/jneuringer I'm not sure how long Ring allows the stream to stay active if everything is set up properly. It all streams through their servers, so I imagine they have some max time they let the stream stay active but I've never tested it.

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[sjonez]

Even with the new servers I get kicked off on the mobile app after around 10 minutes as before. I'm not sure if that's the app or the remote server enforcing it, but I suspect the latter

[sjonez]

@dgreif given that the Windows app has the same 40 second cutoff issue and you have been speaking to the Ring engineers are you able to mention this to them? I'm hoping whatever they do to fix that might also help here. I've tried logging it with Ring but have just been told to restart my PC and make sure my OS is up to date 🤦‍♂️

[sjonez]

@dgreif Not sure if this helps but on the Ring Windows 10 app it seems you can delete the "linphone" and ".linphone.ecstate" files to restore the full 10 minute live streams (albeit temporarily). They seem to contain configuration relating to the SIP client used by the Win 10 app. This works for a few days then it returns to 40 seconds and they have to be deleted again.

Not sure if capturing one of these config files while in the "broken" state vs working will help you work out what's going on?