Renovate: Renovate PR stuck after platform issue (retry checkbox not working)

[edmorley]

What Renovate type are you using?

GitHub app

Describe the bug

The PR neutrinojs/neutrino/pull/1521 was affected by the Renovate platform issue described in #5200. Now that the platform issue is resolved, I have tried clicking the "retry" checkbox in the PR description, however the PR has not been updated, even though I've tried unchecking and re-checking several times.

The "retry" checkbox did work for other PRs affected by the platform incident (eg neutrinojs/neutrino/pull/1520), so not sure what is different about this PR.

Did you see anything helpful in debug logs?

DEBUG: Found PR #1521(branch="renovate/lint-staged-10.x")
DEBUG: Returning from graphql open PR list(branch="renovate/lint-staged-10.x")
DEBUG: branchExists=true(branch="renovate/lint-staged-10.x")
DEBUG: Branch pr rebase requested: true(branch="renovate/lint-staged-10.x")
DEBUG: Branch has 1 upgrade(s)(branch="renovate/lint-staged-10.x")
DEBUG: Checking if PR has been edited(branch="renovate/lint-staged-10.x")
DEBUG: Found existing branch PR(branch="renovate/lint-staged-10.x")
DEBUG: Checking schedule(at any time, null)(branch="renovate/lint-staged-10.x")
DEBUG: No schedule defined(branch="renovate/lint-staged-10.x")
INFO: Skipping branch creation due to unpublishSafe + status checks(branch="renovate/lint-staged-10.x")

From https://app.renovatebot.com/dashboard#github/neutrinojs/neutrino/133838832

To Reproduce

See PR links above.

Additional context

The debug log mentions "Skipping branch creation due to unpublishSafe + status checks", however (a) unpublishSafe is green already for that PR, (b) the other status checks should be somewhat irrelevant, since I've forced a retry.

[rarkins]

I agree that it doesn't seem correct to be held up and there must be a logic error there. So you're not waiting, you can do this instead:

• Rename the PR title in any way (e.g. add - old)
• Close the PR
• Delete the source branch

Next time Renovate runs, it should create a replacement from scratch.

[stefee]

Renovate seems to be stuck for us as well but there's nothing in the logs to suggest why (no errors as far as I can see). The logs just seem to have gone quiet 15 hours ago. 😴

https://app.renovatebot.com/dashboard#github/CondeNast/rocket

[stefee]

I've tried renaming and closing all of our renovate PRs that were open + the master issue, but no difference.

We're using the GitHub app.

[rarkins]

Hi, there's an issue currently with the GitHub API returning a truncated list of installations, which then prevents Renovate from running over those it thinks are uninstalled. Trying to pinpoint what's going wrong for now. Note: this is unrelated to the original topic of this issue.

[stefee]

Thanks @rarkins 🌈

[stefee]

Looks like we’re back to normal.