Readthedocs.org: Organization not showing up in repository list

[josh146]

Details

• Read the Docs project URL: n/a
• Build URL (if applicable): n/a
• Read the Docs username (if applicable): JoshIzaac

Expected Result

I am having trouble importing repositories from an organization (https://github.com/PennyLaneAI). I am listed as an owner of the organization, and 3rd party access has been provided to the organization:

Actual Result

Pressing the sync button on my ReadTheDocs 'Import a Project' page has no effect; the PennyLaneAI organization is not listed.

[stsewd]

@josh146 could you share a screenshot of the https://readthedocs.org/dashboard/import page?

[josh146]

@stsewd Sure!

[josh146]

@stsewd just wondering if there is an update on this? Some (non-owner) members of the organization _do_ have access to the PennyLaneAI organization in their readthedocs dashboard, it is only organization Owners that do not seem to

[stsewd]

Sorry, haven't had time to debug this.

Some (non-owner) members of the organization do have access to the PennyLaneAI organization in their readthedocs dashboard, it is only organization Owners that do not seem to

That information is useful, thanks!

[humitos]

@josh146 I haven't jumped too deep into debugging this, but I guess that it could be solved after today's deploy. There are some cases where RemoteOrganization are not being synced properly due to a bug and it's solved in master already and going out today. I'm not 100% sure that this will solve your issue, but worth to try again tomorrow by hitting the two arrows button to re-sync your repositories and organizations. Please, let us know tomorrow.

[JamesRandom]

I started seeing this problem yesterday. That update does not seem to have fixed it.

[josh146]

@humitos indeed, the update seems to have fixed it for me. Thanks!

[stsewd]

We pushed another update yesterday, please try the rezync button again.

[JamesRandom]

No, still not working for me.

[JamesRandom]

Aha! I refreshed the page after clicking the sync button and now the organization has appeared!
Thank you

[JamesRandom]

And now it has disappeared again.

[stsewd]

@JamesRandom do you have more than one account connected? (github and gitlab?)

[JamesRandom]

No, just GitHub. I tried disconnecting and reconnecting the GitHub account, but that didn't help.

[JamesRandom]

The existing docs from that organization can still be built, so cloning is working. Just no list of repos

[JamesRandom]

I just logged in to readthedocs with a different browser. When I went to the import page, the organization, and all the doc repos were visible. I hit the refresh button and the organization disappeared.

[JamesRandom]

This is still not working for me.

[JamesRandom]

If I log out and then go straight to the import URL (and login) then I get a full list of repositories, but the organisation is not shown in the filter list:

If I hit the refresh button then those repos disappear:

[humitos]

@JamesRandom Hi! Please, for issues with Read the Docs for Business contact our support team.

We plan to do a deploy today with a fix, so this issue should disappear later today. Thanks you all for the updates!

[chrisjsewell]

Hey @humitos, I'm an owner of https://github.com/orgs/marvel-ncc, but its not showing up in the list (I've tried re-syncing but its still not there)

[humitos]

I'm reopening this issue because it seems that @JamesRandom (jamiep) and @chrisjsewell (cjsewell) still have this problem. I will try to debug this today and come back with an answer.

[humitos]

@chrisjsewell GitHub returns only 4 organizations for your username when hitting https://api.github.com/user/orgs (https://github.com/readthedocs/readthedocs.org/blob/4ec6175282f7e3dbfc167c9db9ef0733a1044b04/readthedocs/oauth/services/github.py#L60)

(Pdb) [o.get('login') for o in orgs]
['docutils', 'conda-forge', 'aiidateam', 'executablebooks']

So, there may be something on GitHub's side because we are not getting that information. BTW, accessing to https://github.com/orgs/marvel-ncc gives me 404 to me. Is it a private organization?

[JamesRandom]

It's actually working for me, after a recent update.

[chrisjsewell]

oops left of the last r: https://github.com/marvel-nccr

Hmm, thats weird, on https://github.com/chrisjsewell, it definitely shows this organisation (plus also another new one https://github.com/aiidaplugins which I created):

and I'm definitely down as an owner on marvel-nccr:

any tips 🤷

[humitos]

@chrisjsewell can you check what's returning the GitHub's API to you with these commands?

export GITHUB_TOKEN=<your-token-here>

curl --silent -H "Accept: application/vnd.github.v3+json" -H "Authorization: token $GITHUB_TOKEN" https://api.github.com/user/orgs | grep login

[chrisjsewell]

Yep it is there:

$ curl --silent -H "Accept: application/vnd.github.v3+json" -H "Authorization: token $GITHUB_TOKEN" https://api.github.com/user/orgs | grep login
    "login": "docutils",
    "login": "conda-forge",
    "login": "aiidateam",
    "login": "marvel-nccr",
    "login": "executablebooks",
    "login": "aiidaplugins",

FYI, I've got the GitHub hook working to push to RTD and trigger PR builds (another owner remade https://readthedocs.org/projects/quantum-mobile/ and added me as admin), but its still not working to push back to GitHub

any easy fix?

[humitos]

I'm really confused here. I will need more time to debug this because I ran out of ideas about where the problem could be. In my previous comment I saw GitHub not returning that organization. So, maybe the access_token that Read the Docs has in the DB does not have permissions to query that organization? (guessing aloud) :thinking:

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.