Radarr: Unable to access the Radarr web gui even localhost.

[ksbansal]

Description:

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Radarr Version:
Pre-Release v0.2.0.778
Logs:

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When trying to access the radarr web gui i get the following page:

{
"message": "NotFound"
}

I am unable to acess my instance of radarr from any page. I always get the above text.

[evanrich]

you might want to post helpful info such as...OS, debug logs, etc if you want anyone to try and help @ksbansal

[hotio]

Where is the proof for being called a bug? Did you try in an incognito window? If you wanna throw big words around, at least give some evidence to back your bold claims. Saves you the embaresment later on...

[ksbansal]

Sorry I meant no offence.
My server is running on windows 7 and as for the logs, where can I access them? Also would they include any sensitive information?

[hotio]

As far as I know the log does not contain your social security number.

[ksbansal]

@hotio Haha your funny.

Here are my logs:
https://drive.google.com/open?id=0B5_pV-tEMUmMemlIR19IbUhhOE0

As I said previously stated I'm running Windows 7.

Here is a similar issue which occurred on Sonarr:
https://forums.sonarr.tv/t/message-notfound-error-after-upgrade-to-develop/3481

[hotio]

You already tried an incognito window?

[hotio]

Does the file exist? Has radarr permissions?

17-8-9 18:31:34.5|Warn|LoginHtmlMapper|File C:\ProgramData\Radarr\Bin\UI\login.html not found

[ksbansal]

@hotio yes incognito produces the same results. I also had a look at the logs and the problem seems to be that the login.html file isn't being picked up by Radarr.

This line is in the logs at the end:
17-8-9 18:31:34.5|Warn|LoginHtmlMapper|File C:\ProgramData\Radarr\Bin\UI\login.html not found
and the file does exist in that path

[ksbansal]

@hotio sorry didn't see your message lol.

[hotio]

9/10 another permissions issue

[ksbansal]

@hotio any ideas on how i can fix this issue?

[jamesmacwhite]

So recap. Radarr appears to be at least "running", given the JSON message not found error is returned.

As hotio as referenced, its likely a permissions issue on the folder where Radarr has installed to. Make sure the user you run Radarr under has appropriate access to both the AppData and Startup directory. To confirm this, have you checked to see if C:\ProgramData\Radarr\Bin\UI\login.html exists on the filesystem? If it does, its more than likely a permissions issue. If it doesn't, you've got a borked install.

[ksbansal]

@jamesmacwhite the login.html file does exist. I have installed radarr as admin meaning the right permissions should be there?
What I find odd is if I install Radarr as a service it runs fine, but as I am using an external NAS for my movies I don't have a choice but to run Radarr as a standard program.

[jamesmacwhite]

Permissions issue for sure then.

Whatever user you ran the installer under should have the ability to run Radarr accordingly.

The Radarr service is run under the LocalSystem Account by default. You can modify the user the service runs under if needed. Some Windows based setups have to if they require Radarr to have network access to local network shares. This is because the LocalSystem Account does not provide anonymous network access, that's a Windows security design thing.

[ksbansal]

I figured out what it was.

The line above was added to config.xml. Removing it fixed the issue.