Radarr: No files found are eligible for import in <download_folder>

[juanchristian]

I downloaded a movie and after it was complete the queue gave me the message "No files found are eligible for import in " and wouldn't rename and move it to my media folder.

Path: .../nzbget/downloads/completed/movies/Lost.in.the.Pacific.2016.1080p.WEB-DL.DD5.1.H264-FGT/f4bf01ae551593550d99525268639c7da882eb721c8f0da9236691c88f8a27e2.mkv

[onedr0p]

Obfuscation is a hell of a drug. Maybe, we could assume that if there is 1 file in the folder it's the movie.

[aircave]

Same issue...
have resorted to using couchpotato force rename check every hour... once renamed, it gets picked up fine.
Maybe it could check for folder name?

[fryfrog]

CouchPotato and Sonarr deal with obfuscated file names, it should be solvable. :)

[juanchristian]

Just like @fryfrog said. There are tools that deal with obfuscated file names already, so there must be a way. Using the folder name could be a solution. Usually inside the folder there's only the movie file and a NFO. Just filter by file type and/or size to get the movie file inside the folder and use the folder's name to get the info needed.

[mgladwin]

Can also use nzb name to help rename obfuscated files? I believe the video sort script works in this way.

[zerrikan]

Confirmed getting this as well:
Import failed, path does not exist or is not accessible by Radarr: /downloads/dst/movies/10.Cloverfield.Lane.2016.MULTi.1080p.WEB.H264-SiGeRiS

[galli-leo]

Hmm, so one obfuscated file was just imported correctly. I think the problem is in the movie folder parser.

[Elfman72]

Seeing the same thing. DL a folder that had only 1 file in it named xyz.mkv and it is saying there are no video files for import. This is int he activity tab.

The log file states the following(also, this error message is still referring to sonarr, fyi):

Import failed, path does not exist or is not accessible by Sonarr: /downloads/radarr/NAME OF DL FOLDER RESOLUTION BLAH ENCODED/

[galli-leo]

Can you give us some logs to work with?

[zerrikan]

Attached log filed requested.
radarr.txt

I'm also using Unraid with the Docker container created by linuxserver.io

[aschmois]

I'm currently getting this error for imported movies (just added, did not search). They stay stuck in the activity section and if I remove them they get re-added and the log is filled with these errors. I can't seem to get them to go away, except deleting the movie itself.

The logs only show:

Import failed, path does not exist or is not accessible by Radarr: PATH_TO_MOVIE

some are even repeated.

[galli-leo]

@aschmois There was a very similar issue here and the solution was to give Radarr root premissions.

[aschmois]

I'm currently running it under windows, I have yet to try to give it administrator access, but the error seems to reach further than permissions. I ended up deleting the movies (just on Radarr) to clear up the activity tab. Then just to try it out I added it back and when the sync task occurred the same thing happened. The movie already exists on my drive, all I did was import it into Radarr for informational purposes. I never hit the search button, just hit the add button.

[zerrikan]

Update: I think I was able to fix this. I'm using Radarr in an Unraid Docker container along with Nzbget in a docker container as well. I made sure that the /downloads mapping was the exact same for both Radarr and Nzbget and after that I no longer got this error and everything imported ok.

[juanchristian]

@zerrikan I already have nzbget and radarr pointing to .../docker/nzbget/downloads, the issue here is filename obfuscation, if the file isn't obfuscated, then it will work...

[SK360]

Just to add on to the pile, also had the same issue with an obfuscated file. Seems to be a lot of them anymore out there.

[galli-leo]

This is fixed on the latest release. Please open a new issue if you experience something similar.

[francesco2013]

This is NOT fixed I get the same problem and a lot

[galli-leo]

@francesco2013 Can you post an example release name / error of this issue? Without that we won't be able to help much.

[james-fry]

I'm seeing the same - this is my very 1st download with radarr having just installed today (docker on ubuntu, movies dir is a samba mount)
Message against the item in the activity log is:
_No files found are eligible for import in /mnt/scratch/sabnzbdplus/complete/movies/Rogue One 2016 1080p BluRay x264-SPARKS_

In the dir I have the following files:
htpc@ubuntutv:/mnt/scratch/sabnzbdplus/complete/movies/Rogue One 2016 1080p BluRay x264-SPARKS$ ls -la
total 10336944
drwxr-xr-x 2 htpc htpc 4096 May 19 16:44 .
drwxrwxr-x 4 htpc htpc 4096 May 19 16:52 ..
-rw-r--r-- 1 htpc htpc 247921 Mar 19 15:08 rogue.one.2016.1080p.bluray.x264-sparks.idx
-rw-r--r-- 1 htpc htpc 4265 Mar 19 14:28 rogue.one.2016.1080p.bluray.x264-sparks.jpg
-rw-r--r-- 1 htpc htpc 10565482757 Mar 19 15:10 Rogue.One.2016.1080p.BluRay.x264-SPARKS.mkv
-rw-r--r-- 1 htpc htpc 4313 Mar 19 14:28 rogue.one.2016.1080p.bluray.x264-sparks.nfo
-rw-r--r-- 1 htpc htpc 19267584 Mar 19 15:08 rogue.one.2016.1080p.bluray.x264-sparks.sub

Hope this helps.

[james-fry]

Actually radarr did copy the file eventually, but the error message is still shown in the UI

[galli-leo]

@james-fry Hmm. Can you make sure the copied file are one and the same? (md5 or something). Also can you go to that movie in Radarr and see if the file shows up under the files tab? You could also try chmoding the folder to give all users write access. (Or make sure Radarr is running under the htpc user)

[james-fry]

Hi Leo.
I checked and the movie is showing in the movies tab as downloaded - all looks good.
I didnt go as far as using md5, but from file size compare it looks like the files were copied to movies dir correctly + (new) metadata added:
-rwxrwxr-x 1 htpc dialout 2101179 May 19 17:53 Rogue One A Star Wars Story-fanart.jpg
-rwxrwxr-x 1 htpc dialout 247921 Mar 19 15:08 Rogue One A Star Wars Story.idx
-rwxrwxr-x 1 htpc dialout 10565482757 Mar 19 15:10 Rogue One A Star Wars Story.mkv
-rwxrwxr-x 1 htpc dialout 15653 May 19 17:53 Rogue One A Star Wars Story.nfo
-rwxrwxr-x 1 htpc dialout 4313 Mar 19 14:28 Rogue One A Star Wars Story.orig.nfo
-rwxrwxr-x 1 htpc dialout 19267584 Mar 19 15:08 Rogue One A Star Wars Story.sub
-rwxrwxr-x 1 htpc dialout 1347537 May 19 17:53 Rogue One A Star Wars Story.tbn

I'll keep an eye open for this happening again... for now I deleted the message from the queue page (remove from client)

[mribeiro]

(see EDIT)

I'm having this issue today with two movies. Let's use this for the example: going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated

In the activity tab it says:

going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated

• No files found are eligible for import in /Users/miguel/Downloads/complete/Movies/going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated/

But inside the folder there's a single mkv file:

$ ls /Users/miguel/Downloads/complete/Movies/going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated/
a377fefbccfb44edb019a6fd1e94afe0.mkv

Even when using manual import I see

No video files were found in the selected folder.

Any idea?

The other movie/release is The.Mummy.2017.1080p.WEB-DL.H264.AC3-EVO and _lsing_ the folder I have three files:

• The.Mummy.2017.1080p.WEB-DL.H264.AC3-EVO.nfo
• cbcec102521a14a3e67a3ad10b129e59.sfv
• the.mummy.2017.1080p.web-dl.h264.ac3-evo.mkv

This one is not obfuscated though, but still is not being imported.

EDIT: found the issue. The folder Radarr is getting is not available from inside the docker container. I mapped and no longer got this error. I checked the logs (should've done it before) and found the error there; maybe the manual import should have a similar error instead of not being able to import the files.
However, the RAM consumption got so high and is impossible to make use of Radarr or any other process in the machine.

Note: I'm going to delete all my messages since they don't make sense anymore. @francesco2013 I suggest you do the same :)

[francesco2013]

@mribeiro bom dia !

I had the same issue with the very same files. I renamed them manually
and uploaded them to Gdrive. Sometimes Radarr does that. Some forms of
obfuscation are not really well supported :)

Do it manually man.

On 8 August 2017 at 12:53, Antonio Ribeiro [e-mail] wrote:

I'm having this issue today with two movies. Let's use this for the
example: going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated

In the activity tab it says:

going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated

• No files found are eligible for import in /Users/miguel/Downloads/
  complete/Movies/going.in.style.2017.multi.1080p.bluray.
  x264.1-lost-Obfuscated/

But inside the folder there's a single mkv file:

$ ls /Users/miguel/Downloads/complete/Movies/going.in.style.2017.multi.1080p.bluray.x264.1-lost-Obfuscated/
a377fefbccfb44edb019a6fd1e94afe0.mkv

Even when using manual import I see

No video files were found in the selected folder.

Any idea?

The other movie/release is The.Mummy.2017.1080p.WEB-DL.H264.AC3-EVO and
lsing the folder I have three files:

• The.Mummy.2017.1080p.WEB-DL.H264.AC3-EVO.nfo
• cbcec102521a14a3e67a3ad10b129e59.sfv
• the.mummy.2017.1080p.web-dl.h264.ac3-evo.mkv

This one is not obfuscated though, but still is not being imported.

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[francesco2013]

movie_name (year) Bluray-1080p.mkv
movie_name (year) WEB-DL-1080p.mkv

and so on

[francesco2013]

Exactly the same problem with the same files @mribeiro

[francesco2013]

Upload it manually man. Use rclone move !
Radarr is buggy and some files (I have no clue why) simply cannot be imported. I have tried everything too. The only solution I have came up with is to upload them manually.

On 8 August 2017 at 13:26, Antonio Ribeiro [e-mail] wrote:

Renamed to Going in Style (2017) Bluray-1080p.mkv and also tried Going in
Style (2017).mkv.
Still says cannot find it.

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[adhatcher]

I am having this issue as well.