Prusaslicer: "unable to enumerate HID device" error and crash when slicing
Version
_Version of PrusaSlicer used goes here_
_Use About->About PrusaSlicer for release versions_
_For -dev versions, use git describe --tag or get the hash value for the version you downloaded or git rev-parse HEAD_
Operating system type + version
_What OS are you using, and state any version #s_
_In case of 3D rendering issues, please attach the content of menu Help -> System Info dialog_
3D printer brand / version + firmware version (if known)
_What 3D printer brand / version are you printing on, is it a stock model or did you modify the printer, what firmware is running on your printer, version of the firmware #s_
Behavior
- _Describe the problem_
- _Steps needed to reproduce the problem_
- _If this is a command-line slicing issue, include the options used_
- _Expected Results_
- _Actual Results_
- _Screenshots from __PrusaSlicer__ preview are preferred_
_Is this a new feature request?_
Project File (.3MF) where problem occurs
_Upload a PrusaSlicer Project File (.3MF) (Plater -> Export plate as 3MF for Slic3r PE 1.41.2 and older, File -> Save / Save Project for PrusaSlicer, Slic3r PE 1.42.0-alpha and newer)_
_Images (PNG, GIF, JPEG), PDFs or text files could be drag & dropped to the issue directly, while all other files need to be zipped first (.zip, .gz)_
fitzroy99
All 30 comments
Version 2.2.0 alpha 2 when slicing for new Mini.
When slicing for 3rd party printer - no problem.
fitzroy99
on 18 Jan 2020
Crashes while slicing on all slicer versions and all .stl files for Mini. Works fine for Printrbot 1405 Makers.
fitzroy99
on 4 Mar 2020
Version 2.2.0 alpha 2 when slicing for new Mini.
Does it work with PrusaSlicer 2.2.1?
When slicing for 3rd party printer - no problem.
You mean when slicing with PrusaSlicer 2.2.0 for 3rd party printer it is not a problem?
bubnikv
on 5 Mar 2020
Yes.
On Thu, Mar 5, 2020, 3:31 AM Vojtěch Bubník, notifications@github.com
wrote:
Version 2.2.0 alpha 2 when slicing for new Mini.
Does it work with PrusaSlicer 2.2.1?
When slicing for 3rd party printer - no problem.
You mean when slicing with PrusaSlicer 2.2.0 for 3rd party printer it is
not a problem?—
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fitzroy99
on 5 Mar 2020
yes what?
čt 5. 3. 2020 v 14:52 odesílatel fitzroy99 notifications@github.com
napsal:
Yes.
On Thu, Mar 5, 2020, 3:31 AM Vojtěch Bubník, notifications@github.com
wrote:Version 2.2.0 alpha 2 when slicing for new Mini.
Does it work with PrusaSlicer 2.2.1?
When slicing for 3rd party printer - no problem.
You mean when slicing with PrusaSlicer 2.2.0 for 3rd party printer it is
not a problem?—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
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bubnikv
on 6 Mar 2020
Yes slicer works for a 3rd party printer. All versions of Prusaslicer act
the same. Crashes all .stl files while slicing for Mini. Get "unable to
enumerate....." message each time.
On Fri, Mar 6, 2020, 2:02 AM Vojtěch Bubník, notifications@github.com
wrote:
yes what?
čt 5. 3. 2020 v 14:52 odesílatel fitzroy99 notifications@github.com
napsal:Yes.
On Thu, Mar 5, 2020, 3:31 AM Vojtěch Bubník, notifications@github.com
wrote:Version 2.2.0 alpha 2 when slicing for new Mini.
Does it work with PrusaSlicer 2.2.1?
When slicing for 3rd party printer - no problem.
You mean when slicing with PrusaSlicer 2.2.0 for 3rd party printer it
is
not a problem?—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
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fitzroy99
on 6 Mar 2020
Still not working for Mini but does work for i3 MK3 but shows same error
message.
On Fri, Mar 6, 2020, 2:02 AM Vojtěch Bubník, notifications@github.com
wrote:
yes what?
čt 5. 3. 2020 v 14:52 odesílatel fitzroy99 notifications@github.com
napsal:Yes.
On Thu, Mar 5, 2020, 3:31 AM Vojtěch Bubník, notifications@github.com
wrote:Version 2.2.0 alpha 2 when slicing for new Mini.
Does it work with PrusaSlicer 2.2.1?
When slicing for 3rd party printer - no problem.
You mean when slicing with PrusaSlicer 2.2.0 for 3rd party printer it
is
not a problem?—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
<,
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>.
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fitzroy99
on 6 Mar 2020
All versions of Prusaslicer act the same.
All PrusaSlicer 2.2.0 versions? Or all versions of PrusaSlicer? Please try to be as explicit as possible.
Crashes all .stl files while slicing for Mini. Get "unable to enumerate....." message each time.
Where do you get this message displayed? Could you please make a screenshot?
PrusaSlicer 2.2.0-rc2 will be released today. Would you please retest with PrusaSlicer 2.2.0-rc2? We have reworked the 3DConnexion support and the message "unable to enumerate" seems to stem from there.
bubnikv
on 7 Mar 2020
Problem occurs on all versions of Prusaslicer, including 2.2.0-rc2. Does
work for i3 MK3. Screenshot of error included.
On 07/03/2020 7:36 AM, Vojtěch Bubník wrote:
>
All versions of Prusaslicer act the same.All PrusaSlicer 2.2.0 versions? Or all versions of PrusaSlicer? Please
try to be as explicit as possible.Crashes all .stl files while slicing for Mini. Get "unable to enumerate....." message each time.Where do you get this message displayed? Could you please make a
screenshot?PrusaSlicer 2.2.0-rc2 will be released today. Would you please retest
with PrusaSlicer 2.2.0-rc2? We have reworked the 3DConnexion support
and the message "unable to enumerate" seems to stem from there.—
You are receiving this because you modified the open/close state.
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fitzroy99
on 7 Mar 2020
Acts the same on all versions of Prusaslicer, including 2.2.0-rc2, but
works for i3 MK3. Screenshot of error included.
On 07/03/2020 7:36 AM, Vojtěch Bubník wrote:
>
All versions of Prusaslicer act the same.All PrusaSlicer 2.2.0 versions? Or all versions of PrusaSlicer? Please
try to be as explicit as possible.Crashes all .stl files while slicing for Mini. Get "unable to enumerate....." message each time.Where do you get this message displayed? Could you please make a
screenshot?PrusaSlicer 2.2.0-rc2 will be released today. Would you please retest
with PrusaSlicer 2.2.0-rc2? We have reworked the 3DConnexion support
and the message "unable to enumerate" seems to stem from there.—
You are receiving this because you modified the open/close state.
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fitzroy99
on 7 Mar 2020
re CRASHES
On 07/03/2020 7:36 AM, Vojtěch Bubník wrote:
>
All versions of Prusaslicer act the same.All PrusaSlicer 2.2.0 versions? Or all versions of PrusaSlicer? Please
try to be as explicit as possible.Crashes all .stl files while slicing for Mini. Get "unable to enumerate....." message each time.Where do you get this message displayed? Could you please make a
screenshot?PrusaSlicer 2.2.0-rc2 will be released today. Would you please retest
with PrusaSlicer 2.2.0-rc2? We have reworked the 3DConnexion support
and the message "unable to enumerate" seems to stem from there.—
You are receiving this because you modified the open/close state.
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fitzroy99
on 7 Mar 2020
What is the operating system you are running PrusaSlicer on?
If you are on Windows, are you running a 32bit or a 64bit PrusaSlicer build?
How did you install PrusaSlicer? From the drivers package or downloaded from github releases, or did you compiled PrusaSlicer yourself from the source code?
bubnikv
on 9 Mar 2020
You did not manage to attach the screenshot.
bubnikv
on 9 Mar 2020
Windows 7 Home Edition 64 bit.
Downloaded from GotHub site.
On Mon, Mar 9, 2020, 1:41 AM Vojtěch Bubník, notifications@github.com
wrote:
What is the operating system you are running PrusaSlicer on?
If you are on Windows, are you running a 32bit or a 64bit PrusaSlicer
build?
How did you install PrusaSlicer? From the drivers package or downloaded
from github releases, or did you compiled PrusaSlicer yourself from the
source code?—
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fitzroy99
on 9 Mar 2020
I tested PrusaSlicer 2.2.0-rc2 on an old Windows 7 enterprise 32bit laptop with old graphics card, therefore I had to use the MESA software renderer. I did not encounter any issue with the Mini presets.
bubnikv
on 10 Mar 2020
Hi @fitzroy99 , your screenshots are not loaded, can you try it again please?
JohnnyDeer
on 10 Mar 2020
I deleted everything Prusaslicer related , installed 2.2.0-rc3. Same
results. Works for i3 MK3 but not for Mini. Same error message.
On 10/03/2020 4:42 AM, Vojtěch Bubník wrote:
>
I tested PrusaSlicer 2.2.0-rc2 on an old Windows 7 enterprise 32bit
laptop with old graphics card, therefore I had to use the MESA
software renderer. I did not encounter any issue with the Mini presets.—
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fitzroy99
on 11 Mar 2020
Could you make a screenshot of that troubled message you are talking about?
Would you please make a video?
st 11. 3. 2020 v 21:43 odesílatel fitzroy99 notifications@github.com
napsal:
I deleted everything Prusaslicer related , installed 2.2.0-rc3. Same
results. Works for i3 MK3 but not for Mini. Same error message.On 10/03/2020 4:42 AM, Vojtěch Bubník wrote:
>I tested PrusaSlicer 2.2.0-rc2 on an old Windows 7 enterprise 32bit
laptop with old graphics card, therefore I had to use the MESA
software renderer. I did not encounter any issue with the Mini presets.—
You are receiving this because you modified the open/close state.
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bubnikv
on 12 Mar 2020
I have sent screen shot several times and have asked for confimation of receipt. No answer. My new Mini arrives in 2 days and I have no working slicer. I would like some advice as to how to proceed.
fitzroy99
on 16 Mar 2020
I confirm that no screenshot has yet been attached to this issue by you. It would be great if you can drag & drop an image to the github issue page.
bubnikv
on 16 Mar 2020
This is the page where the data provided by you is collected. You may verify yourself that neither screenshots nor videos passed throught.
bubnikv
on 16 Mar 2020
You may try to contact support. Hopefully they are better trained than me on how to collect data from a customer. Please refer to this github issue when talking to support.
bubnikv
on 16 Mar 2020
2700895794 Heteis a screen shot. Please let me know if you get this.
fitzroy99
on 16 Mar 2020
We did not receive any screenshot as you can easily verify yourself by opening the following link:
https://github.com/prusa3d/PrusaSlicer/issues/3539
bubnikv
on 16 Mar 2020
Have installed new Win 7, tried Slicer 2.2.0, both 32 and 64 bit, same result-crashes when slicing for Mini but works for I3. Error 0xc0000005? I now have my new Mini working well, but no slicer. Must be something that can be done.
fitzroy99
on 27 Mar 2020
Why do all slicer versions work for i3 printers but not for mini? Always crashes while slicing. Same for all stl files. Works for 3rd party printer.
fitzroy99
on 15 Apr 2020
Anybody there?
fitzroy99
on 17 Apr 2020
I have passed your complaint to our support team.
pá 17. 4. 2020 v 19:09 odesílatel fitzroy99 notifications@github.com
napsal:
Anybody there?
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bubnikv
on 20 Apr 2020
Hi @fitzroy99
Would you be so kind as to upload the previously mentioned screenshots to https://imgur.com/upload?
Make sure as much as possible is visible - do not crop the screen unless it's absolutely necessary.
You can then link the screenshots here, either as a full gallery or separate links to each one.
Misfi
on 21 Apr 2020
No response, closing.
bubnikv
on 9 Oct 2020
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