Proton: Cuphead crashes at start

Created on 5 Oct 2018  路  5Comments  路  Source: ValveSoftware/Proton

Compatibility Report

  • Name of the game with compatibility issues: Cuphead
  • Steam AppID of the game: 268910

System Information

  • Arch Linux
  • GPU: Intel Mobile 4 Series Integrated Graphics
  • Driver/LLVM version: Mesa 18.2.1-2
  • Kernel version: 4.18.12
  • Proton version: Problem occurs with 3.7-6 and 3.7-7

Symptoms

Game crashes at start with a dialog informing that a crash report was put next to the game executable

output_log.txt

Initialize engine version: 5.6.2p1 (8a29de46e0a0)
GfxDevice: creating device client; threaded=1
d3d11: failed to create factory (887a0004).
GfxDevice: creating device client; threaded=1
Crash!!!
SymInit: Symbol-SearchPath: '.;Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead;Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead;C:\windows;C:\windows\system32;SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'steamuser'
OS-Version: 6.1.7601 (Service Pack 1) 0x0-0x1
Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead.exe:Cuphead.exe (00400000), size: 19156992 (result: 0), SymType: '-nosymbols-', PDB: 'Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead.exe', fileVersion: 5.6.2.10718
C:\windows\system32\ntdll.dll:ntdll.dll (7BC10000), size: 1044480 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\ntdll.dll', fileVersion: 6.1.7601.24059
C:\windows\system32\KERNEL32.dll:KERNEL32.dll (7B410000), size: 4038656 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\KERNEL32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\hid.dll:hid.dll (7EB60000), size: 69632 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\hid.dll', fileVersion: 10.0.0.0
C:\windows\system32\user32.dll:user32.dll (7E970000), size: 2002944 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\user32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\gdi32.dll:gdi32.dll (7E840000), size: 1159168 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\gdi32.dll', fileVersion: 10.0.0.0
C:\windows\system32\advapi32.dll:advapi32.dll (7E7C0000), size: 450560 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\advapi32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\version.dll:version.dll (7E7A0000), size: 90112 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\version.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\ole32.dll:ole32.dll (7E660000), size: 1294336 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\ole32.dll', fileVersion: 10.0.0.0
C:\windows\system32\rpcrt4.dll:rpcrt4.dll (7E5D0000), size: 479232 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\rpcrt4.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\shlwapi.dll:shlwapi.dll (7E560000), size: 413696 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\shlwapi.dll', fileVersion: 6.0.2800.1692
C:\windows\system32\shell32.dll:shell32.dll (7E2C0000), size: 2686976 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\shell32.dll', fileVersion: 6.0.2900.6242
C:\windows\system32\opengl32.dll:opengl32.dll (7A820000), size: 1167360 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\opengl32.dll', fileVersion: 5.1.2600.2082
C:\windows\system32\winmm.dll:winmm.dll (7E200000), size: 720896 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\winmm.dll'
C:\windows\system32\msacm32.dll:msacm32.dll (7E1D0000), size: 163840 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\msacm32.dll'
C:\windows\system32\ws2_32.dll:ws2_32.dll (7E1A0000), size: 184320 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\ws2_32.dll', fileVersion: 5.1.2600.5512
C:\windows\system32\oleaut32.dll:oleaut32.dll (7E080000), size: 1130496 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\oleaut32.dll', fileVersion: 6.0.6001.18000
C:\windows\system32\imm32.dll:imm32.dll (7E050000), size: 81920 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\imm32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\dnsapi.dll:dnsapi.dll (7E030000), size: 65536 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\dnsapi.dll', fileVersion: 5.2.3790.4318
C:\windows\system32\netapi32.dll:netapi32.dll (7DF80000), size: 176128 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\netapi32.dll'
C:\windows\system32\iphlpapi.dll:iphlpapi.dll (7DF60000), size: 106496 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\iphlpapi.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\winhttp.dll:winhttp.dll (7DF20000), size: 196608 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\winhttp.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\jsproxy.dll:jsproxy.dll (7DFF0000), size: 94208 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\jsproxy.dll'
C:\windows\system32\msvcrt.dll:msvcrt.dll (F6050000), size: 659456 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 7.0.2600.2180
C:\windows\system32\lsteamclient.dll:lsteamclient.dll (F5EE0000), size: 1413120 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-winrt-l1-1-0.dll:api-ms-win-core-winrt-l1-1-0.dll (F4890000), size: 49152 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\combase.dll:combase.dll (F4870000), size: 98304 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-com-l1-1-1.dll:api-ms-win-core-com-l1-1-1.dll (F4850000), size: 77824 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-winrt-string-l1-1-0.dll:api-ms-win-core-winrt-string-l1-1-0.dll (F4840000), size: 53248 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\winex11.drv:winex11.drv (F47B0000), size: 561152 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead_Data\Mono\mono.dll:mono.dll (10000000), size: 2297856 (result: 0), SymType: '-nosymbols-', PDB: 'Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead_Data\Mono\mono.dll', fileVersion: 1.0.0.1
C:\windows\system32\psapi.dll:psapi.dll (F46F0000), size: 24576 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 5.1.2600.3264
C:\windows\system32\mswsock.dll:mswsock.dll (F46D0000), size: 73728 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 4.0.0.0
C:\windows\system32\shcore.dll:shcore.dll (F4690000), size: 77824 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\d3d11.dll:d3d11.dll (6A540000), size: 2195456 (result: 0), SymType: '-nosymbols-', PDB: 'C:\windows\system32\d3d11.dll'
C:\windows\system32\vulkan-1.dll:vulkan-1.dll (F4680000), size: 45056 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
C:\windows\system32\winevulkan.dll:winevulkan.dll (F4640000), size: 208896 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
C:\windows\system32\dxgi.dll:dxgi.dll (6F400000), size: 1720320 (result: 0), SymType: '-nosymbols-', PDB: 'C:\windows\system32\dxgi.dll'
C:\windows\system32\openvr_api_dxvk.dll:openvr_api_dxvk.dll (04960000), size: 495616 (result: 0), SymType: '-nosymbols-', PDB: 'C:\windows\system32\openvr_api_dxvk.dll', fileVersion: 1.0.10.0
C:\windows\system32\api-ms-win-core-synch-l1-2-0.dll:api-ms-win-core-synch-l1-2-0.dll (F45D0000), size: 77824 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-fibers-l1-1-1.dll:api-ms-win-core-fibers-l1-1-1.dll (F45C0000), size: 61440 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-localization-l1-2-1.dll:api-ms-win-core-localization-l1-2-1.dll (F45B0000), size: 45056 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\d3d9.dll:d3d9.dll (F4570000), size: 225280 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 5.3.1.904
C:\windows\system32\wined3d.dll:wined3d.dll (F4430000), size: 1269760 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
C:\windows\system32\dbghelp.dll:dbghelp.dll (F2AB0000), size: 327680 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 6.1.7601.17514

========== OUTPUTING STACK TRACE ==================

  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C170C9)
0x00C170C9 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C1796B)
0x00C1796B (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 0069AB38)
0x0069AB38 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 0069FE3F)
0x0069FE3F (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 006831B5)
0x006831B5 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 006E7153)
0x006E7153 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 006F4646)
0x006F4646 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 0068500C)
0x0068500C (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00686E68)
0x00686E68 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00AF5133)
0x00AF5133 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00476ECA)
0x00476ECA (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C4C768)
0x00C4C768 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C8A3D4)
0x00C8A3D4 (cuphead) 
0x7B4611DC (kernel32) call_process_entry
0x7B462A36 (kernel32) start_process
0x7B4611EA (kernel32) start_process_wrapper

========== END OF STACKTRACE ===========

**** Crash! ****

Reproduction

It seems that other people got Cuphead working, so I don't know how to reproduce that error. For me, it was just installing Cuphead and clicking "Play".

picture kenogo

All 5 comments

Hello @kenogo, we're using one issue report per unofficially supported game title, so I've gone ahead and transferred this issue report to https://github.com/ValveSoftware/Proton/issues/304#issuecomment-427465360.

kisak-valve picture kisak-valve on 5 Oct 2018
❤1

Closed or not the error looks highly similar if not same as https://github.com/ValveSoftware/Proton/issues/424

Possibly bad download. 424 was fixed by Steam verify of files, but one full re-install should be attempted to see if that does fix it should verify fail to do so. Then you can go from there should that also fail.

Xavron picture Xavron on 6 Oct 2018
👍1

@Xavron Checking integrity of game files didn't change anything, reinstallation of both the game and Steam as a whole didn't change anything. The key was to use the command mentioned in that thread:
PROTON_USE_WINED3D11=1 %command%
It's now running, thank you very much!

kenogo picture kenogo on 6 Oct 2018
👍1

Would you put that command into the launch options? @kenogo

karleramberg picture karleramberg on 27 Oct 2018
👍1

Would you put that command into the launch options? @kenogo

It does go into the launch options for the game just as you see it from the capital P to the last % =)

Xavron picture Xavron on 27 Oct 2018
Was this page helpful?
0 / 5 - 0 ratings

Related issues

oscarcp picture oscarcp  路  1172Comments
LiamDawe picture LiamDawe  路  262Comments
davidbepo picture davidbepo  路  336Comments
felschr picture felschr  路  262Comments
laichiaheng picture laichiaheng  路  245Comments