Proton: RaceRoom Racing Experience can't connect to server or crashes (211500)

[felsenhower]

Compatibility Report

• Name of the game with compatibility issues: RaceRoom Racing Experience
• Steam AppID of the game: 211500

System Information

• GPU: NVIDIA GeForce GTX 750 Ti
• Driver/LLVM version: nvidia 396.54
• Kernel version: 4.18.5
• System specs
• Proton version: 3.7-5 Beta

I confirm:

• [x] that I haven't found an existing compatibility report for this game.
• [x] that I have checked whether there are updates for my system available.

Symptoms

The 32-Bit version crashes straight away.
With the 64-Bit version the splash screen appears and after a minute this error message appears and the game shuts down:

Can't connect to server.
Error code: 0

[felsenhower]

Update: When using Steam (Runtime) instead of Steam (Native), both 32-Bit and 64-Bit versions show the splash screen but the following error appears and the game quits:

Can't connect to server.
Error code: 17995
Internet Explorer 8 or later required

[FinixFighter]

I have same issue. My system is

• GPU: AMD KABINI
• Driver/LLVM version: 4.4 Mesa 18.2.2
• Kernel version: 4.15.0-45-generic
• Proton version: 3.16-8 Beta
  My log without using WINED3D is (probably not useful):
  without-wine-211500.log
  and my log using WINED3D is:
  with-wine-211500.log

I get the same error:

[leillo1975]

I have the same error. Very interested in this game

[leillo1975]

With Proton 4.2-8, that includes fixes for games which embed web browsers using the Steam client, the game has the same error

[FinixFighter]

With Proton 4.2-8, that includes fixes for games which embed web browsers using the Steam client, the game has the same error

I confirm, the error is still there

[leillo1975]

I confirm, the error is still there

I suppose that you use 4.11-6...I haven't tried it yet.

[FinixFighter]

>
I suppose that you use 4.11-6...I haven't tried it yet.

Yes, I tried with 4.11-6

[leillo1975]

A Raceroom developer tells me on discord that the game uses CEF (Chromium Embedded) for browsing. I leave it here in case anyone has an idea.

[leillo1975]

I was trying to do a lot of tests with Wine and Lutris, and I found that installing the game in a 32bit prefix (with Lutris), and then installing ie8 with winetricks, the game change the error popup (now shows error 0):

It takes a lot of time to show this error, and after talk with Raceroom devs, they said me that error 0 means that it can't connect to the server. Could be an anticheat system?
Then I see the log and there is something strange:

Running /home/leo/.local/share/lutris/runners/wine/ge-protonified-nofshack-4.9-x86_64/bin/wine /home/leo/.local/share/lutris/runners/winesteam/prefix64/drive_c/Program Files (x86)/Steam/Steam.exe -no-cef-sandbox -console steam://open/games/details
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
[2019-10-23 13:20:47] Startup - updater built Oct  2 2019 11:48:24
[2019-10-23 13:20:47] Verifying installation...
[2019-10-23 13:20:47] Unable to read and verify install manifest Z:\home\leo\.local\share\lutris\runners\winesteam\prefix64\drive_c\Program Files (x86)\Steam\package\steam_client_win32.installed
[2019-10-23 13:20:47] Verification complete
[2019-10-23 13:20:47] Downloading Update...
[2019-10-23 13:20:47] Checking for available update...
[2019-10-23 13:20:47] Downloading manifest: client-download.steampowered.com/client/steam_client_win32
[2019-10-23 13:20:48] Package file bins_cef_win32_win7.zip.vz.6e3143d686de8e4ddd0e9bee24591d9b191ae35b_49860617 missing or incorrect size
[2019-10-23 13:20:48] Package file bins_webhelpers_win32_win7.zip.vz.e2c7965224459f3833879185cb6ba78919287ba5_1595810 missing or incorrect size
[2019-10-23 13:20:48] Add pending download: media4.steampowered.com/client/bins_cef_win32_win7.zip.vz.6e3143d686de8e4ddd0e9bee24591d9b191ae35b_49860617
[2019-10-23 13:20:48] Add pending download: media4.steampowered.com/client/bins_webhelpers_win32_win7.zip.vz.e2c7965224459f3833879185cb6ba78919287ba5_1595810
[2019-10-23 13:20:48] Downloading update (0 of 50,250 KB)...
[2019-10-23 13:20:48] Downloading update (6,190 of 50,250 KB)...
[2019-10-23 13:20:48] Downloading update (14,864 of 50,250 KB)...
[2019-10-23 13:20:48] Downloading update (24,047 of 50,250 KB)...
[2019-10-23 13:20:49] Downloading update (35,570 of 50,250 KB)...
[2019-10-23 13:20:49] Downloading update (46,708 of 50,250 KB)...
[2019-10-23 13:20:50] Downloading update (50,250 of 50,250 KB)...
[2019-10-23 13:20:50] Download Complete.
[2019-10-23 13:20:50] uninstalled manifest found in Z:\home\leo\.local\share\lutris\runners\winesteam\prefix64\drive_c\Program Files (x86)\Steam\package\steam_client_win32 (1).
[2019-10-23 13:20:50] Extracting package...
[2019-10-23 13:21:03] Installing update...
[2019-10-23 13:21:11] Failed to clear up temporary update files used for rollback, continuing anyway
[2019-10-23 13:21:11] Cleaning up...
[2019-10-23 13:21:11] Update complete, launching...
[2019-10-23 13:21:11] Shutdown
Waiting on children
wine: cannot find L"Z:\\home\\leo\\.local\\share\\lutris\\runners\\winesteam\\prefix64\\drive_c\\Program Files (x86)\\Steam\\bin\\cef\\cef.win7\\steamwebhelper.exe"
All children gone
Exit with returncode 42

steamwebhelper.exe is located in the route that you can see at the end of the log.

[leillo1975]

I created a new entry on WineHP-AppDB with this information:
https://appdb.winehq.org/objectManager.php?sClass=version&iId=27656

[DarkMavrik]

A Raceroom developer tells me on discord that the game uses CEF (Chromium Embedded) for browsing. I leave it here in case anyone has an idea.

Not sure how this would be a issue, steam uses this to log in to the application every time, I think the game for some reason is using a Explorer service to contact their servers. not sure on a workaround. Did try the game on GE proton for the laughs and same thing

[leillo1975]

I've tried too many things already and none of them work. In my opinion this is a safety measure, and probably the game rejects O.S. by not knowing it.