Prestashop: Admin panel and homepage won't open

[BeReal86]

home and admin panel input does not open after the installation process is completed. a white page appears and I found the following error in the error log file.
no errors occurred during installation.
turkey language option was selected during setup

[09-Sep-2019 23:16:50 Europe/Istanbul] PHP Fatal error: Uncaught Error: Class 'Smarty_Internal_Undefined' not found in /home/pitalfdg/public_html/prestashop/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php:168

As for the solution in the forums are the following.

Open the config.inc.php file, and search this code:
setlocale(LC_CTYPE, $locale.'.UTF-8', $locale.'.utf8');

(//setlocale(LC_CTYPE, $locale.’.UTF-8′, $locale.’.utf8′);)
You can delete this code or you can do comment line

I think it's not a definite solution.

PrestaShop version: 1.7.6.1
PHP version: 7.2

[khouloudbelguith]

Hi @BeReal86,

I did not manage to reproduce the issue after a new installation PS1.7.6.1 using the English language & France country.
What is the exact Language/country did you use during the install?
Did you download the zip file from our official site?

Thanks!

[BeReal86]

Hi @khouloudbelguith

I download the zip file from official site.
Country Turkey
Language Turkish

[khouloudbelguith]

@BeReal86, thanks for these clarifications.
I did not manage to reproduce the issue with PS1.7.6.1 downloaded from this link.
https://drive.google.com/file/d/1aSIsAG1NcEGO8-FRVCRaOhm7cv6-Iv3z/view

Thanks!

[BeReal86]

@khouloudbelguith,I will try the discount again as soon as possible. maybe there is a problem with the hosting company.

Thanks

[khouloudbelguith]

@BeReal86, Thanks!
Waiting for your feedback.

[BeReal86]

@khouloudbelguith Hi,
I did some trials on the server. I've done a few install.

sample; Language Turkish
Countries Turkey. is a problem when I choose
But;
sample; Language Turkish
Countries France. no problem when I choose
The only problem in choosing a country.

alerts in the picture always appear

`[09-Sep-2019 23:16:50 Europe/Istanbul] PHP Fatal error: Uncaught Error: Class 'Smarty_Internal_Undefined' not found in /home/pitalfdg/public_html/prestashop/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php:168
Stack trace:

0 /home/pitalfdg/public_html/prestashop/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php(130): Smarty_Internal_Extension_Handler->__get('registerResourc...')

1 /home/pitalfdg/public_html/prestashop/vendor/smarty/smarty/libs/sysplugins/smarty_internal_data.php(290): Smarty_Internal_Extension_Handler->_callExternalMethod(Object(Smarty), 'registerResourc...', Array)

2 /home/pitalfdg/public_html/prestashop/config/smartyfront.config.inc.php(43): Smarty_Internal_Data->__call('registerResourc...', Array)

3 /home/pitalfdg/public_html/prestashop/config/smarty.config.inc.php(59): require_once('/home/pitalfdg/...')

4 /home/pitalfdg/public_html/prestashop/config/config.inc.php(202): require_once('/home/pitalfdg/...')

5 /home/pitalfdg/public_html/prestashop/index.php(27): require('/home/pitalfdg/...') in /home/pitalfdg/public_html/prestashop/vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php on line 168

`

and I have experimented with xampp 7.2. no problem. I think the problem is in the settings of the hosting company's server Or a different problem.

[khouloudbelguith]

@BeReal86, thanks for your feedback.
Yes, you have a warning to install & enable the php_posix extension => so, it is not enabled & not installed.

I think it is a server issue => thanks to check the problem with your host & feedback.

[BeReal86]

@khouloudbelguith
I checked posix via php extension but it was not installed. I thank you for your help. Would the problem be solved when php_posix was installed?

[khouloudbelguith]

@BeReal86, could you please try to create a PHP info file on your server & check if posix exists

Thanks!

[BeReal86]

@khouloudbelguith

sorry for the delay

https://pitaleathershop.com/phpinfo.php

[khouloudbelguith]

@BeReal86, as you can see in your PHP info file, you have a lot of functions related to posix are disabled

In fact, as you can see in this section: disable_functions => This directive allows you to disable certain functions

Thanks!

[BeReal86]

@khouloudbelguith as you said yes many functions are disabled.

Thanks for all

[khouloudbelguith]

@BeReal86, Try to check the issue with your host & feedback.
Thanks!

[BeReal86]

@khouloudbelguith, I’ve talked with hosting and tried to tell problems. But They’ve made 5.6 native php setting, but ıt seemed 7.2 on php info. They suggest it as a solution.

/config/config.inc.php

setlocale(LC_CTYPE, $locale.'.UTF-8', $locale.'.utf8');
to
//setlocale(LC_CTYPE, $locale.'.UTF-8', $locale.'.utf8');

Unfortunately, hosting compony has neither knowledge nor experience. It has been experience for me. I will not do long term work. When the site is ready, I will find different place. Thank you for everything.

[khouloudbelguith]

@BeReal86, It seems that your issue is not a PrestaShop's core bug but most likely a server configuration or customization problem.

I close the issue, feel free to open a new one when needed.

Thanks!