Prestashop: Not receiving email notifications of customer message on contact page

[nrcjea001]

Describe the bug
Whenever a customer sends a message via the contact page, notification is received in the BO but there is no email notification.

I went to advanced parameters -> test email and it works fine. I went to Contact -> Customer Service and the email is the same as the email I tested. Order messages are received successfully via mail alerts module.

Customer messages are not working - neither I nor the customer receives any notification. However, when I respond to a message in the BO, the customer receives a notification.

Additional information
PrestaShop version: 1.7.5.2
PHP version: 7.2

[khouloudbelguith]

Hi @nrcjea001,

Could you please navigate to your BO => Modules => Module Manager page => search for the Contact form module => configure it.
You need to enable Send confirmation email to your customers & Receive customers' messages by email options.

Thanks to check & feedback.

[nrcjea001]

Thank you. This worked. You may close the issue

[khouloudbelguith]

@nrcjea001, great!
I close the issue, feel free to open a new one when needed.

Thanks!