Prestashop: Prices with VAT not calculated/displayed properly when not logged in

[nielsverhoeven84]

All prices are displayed without VAT for users that aren't logged in.

The shop is set up wilth multi store:

• The first shop has no problem with prices
• The second shop is showing prices without VAT if not logged in.

I've already checked the groups settings and they are the same for both stores.

Additionnal information
PrestaShop version: 1.7.5.2
PHP version: 7.2

[khouloudbelguith]

Hi @nielsverhoeven84,

I did not manage to reproduce the issue with PS1.7.5.2 & PS1.7.6.0rc1.
I attached a screen record.
https://drive.google.com/file/d/1hBHO8aeyReNqkVdKbwwC4oBtHvT1PRZ7/view
Thanks to check & feedback.

[nielsverhoeven84]

Hello @khouloudbelguith,

For every customer group (for my store group and each individual store) it shows inclusief belasting, the value of that option is 0.

[khouloudbelguith]

@nielsverhoeven84, for the customer group, the Price display method is "Tax included" as described in this screenshot

What is the exact option which has 0 as a value?

Thanks!

[nielsverhoeven84]

@khouloudbelguith

The HTML is:

<select name="price_display_method" class=" fixed-width-xl" id="price_display_method">
    <option value="1">Exclusief belasting</option>
    <option value="0" selected="selected">Inclusief belasting</option>
</select>

0 is including taxes, but that is only working on the first store

[khouloudbelguith]

@nielsverhoeven84, yes, about the HTML, it is normal =>

• Value 1 => for the Tax excluded
• Value 0 => for the Tax included

About your issue, We need to retrieve the PHP error log and the debug mode report in order to find out what's wrong.

Thanks!

[nielsverhoeven84]

I've solved this issue.

It seemed that customer groups weren't enabled for the second store.

[khouloudbelguith]

@nielsverhoeven84, thanks for your feedback.
Feel free to open a new one when needed.

Thanks!

[nielsverhoeven84]

I was wrong, after checking more thorough, I saw VAT was still calculated wrong.

[khouloudbelguith]

@nielsverhoeven84, have you the same issue reported in this ticket: https://github.com/PrestaShop/PrestaShop/issues/14446?

Thanks!

[nielsverhoeven84]

Yes, but it shows differently for logged in / not logged in users.

[khouloudbelguith]

@nielsverhoeven84, yes, the first issue, in the Fo => Ok
The second issue => in the Bo > product page => similar to #14446, is it?
Thanks!

[nielsverhoeven84]

Yes, it shows all prices without VAT in BO, although VAT of 21% is selected.

[khouloudbelguith]

@nielsverhoeven84, we are aware of this issue, it is added to our debug roadmap.
Your ticket is a duplicate of #14446
So, I close it.
Thanks !

[khouloudbelguith]

Duplicate of #14446