Powertoys: Windows froze while right-clicking on desktop, never recovered, and got this PT error upon reboot

Created on 9 Sep 2020 · 15Comments · Source: microsoft/PowerToys

PT_error

🗯 Error Log: 2020-09-09.txt

ℹ Computer information

PowerToys version: 0.21.1.0
PowerToy Utility: NONE
Running PowerToys as Admin: YES
Windows build number: 18363.1016

📝 Provide detailed reproduction steps (if any)

No reliable repro steps available. Here is what happened:

Booted machine
Opened several Chrome windows
Right-clicked the desktop to access DisplayFusion settings

Notes: I have been using PT for months with no issue. Perhaps the new version introduced a conflict with other utilities that I have installed (DisplayFusion, AutoSizer, Glass2k, Corsair)?

✔️ Expected result

Windows context-menu opened.

❌ Actual result

Windows become completely unresponsive even with Ctrl+Alt+Del and the PC power button had to be cycled. Upon returning to Windows, PT auto-launched and threw up the attached error.

📷 Screenshots

See attached.

Issue-Bug Needs-Repro Priority-1 Product-Launcher Resolution-Doesn't apply

Source

mrwilford

All 15 comments

@crutkas @saahmedm seems like a crash, should this be added to the milestone?

arjunbalgovind on 19 Sep 2020

Done

crutkas on 19 Sep 2020

This feels like a nested dual failure honestly. Dark mode png missing maybe and whatever caused a true crash

crutkas on 19 Sep 2020

👍1

@mrwilford can you check if you have this file in your PowerToys installation directory C:\Program Files\PowerToys\modules\launcher\Images\app.dark.png? If not can you share the contents of that folder?

arjunbalgovind on 22 Sep 2020

I have since reinstalled PT and no longer get these errors, but I did verify beforehand that app.dark.png was in fact missing. I have always used the dark theme so it's not clear why it suddenly disappeared.

mrwilford on 22 Sep 2020

👍1

Did this by chance happen right after PowerToys got updated to 0.21.1?
How did you update to the latest version? Was it the auto-update or did you manually install the msi or exe installer over it? We are aware of an issue while updating with the msi so I'm wondering if this is related to that.

arjunbalgovind on 22 Sep 2020

It definitely did occur after the update to 0.21.1 and I'm reasonably confidant that I first tried the msi but wasn't able to complete the install that way so I then proceeded by opening PT, checking for updates, and following the prompts.

mrwilford on 22 Sep 2020

Did you do the MSI or exe installer?

crutkas on 22 Sep 2020

It was the MSI.

mrwilford on 22 Sep 2020

@mrwilford, try the exe, MSI will be shifted toward EXE instead

crutkas on 22 Sep 2020

@mrwilford did the 0.23 release fix this? the exe should have forced a fix here.

crutkas on 2 Oct 2020

Awesome to hear, well done guys! My issue resolved after a reinstall of 0.21 and I haven't tried 0.23 yet. I'll comment here if the same issue returns.

mrwilford on 2 Oct 2020

@mrwilford
is this still not fixed for you?