Osticket: Duplicate Tickets and Ticket-Answers when Refreshing the Page

[seegras3]

When Users create an Ticket and refresh the Page imediantly after that the Ticket will be created again

The same happens when replying to a ticket

I'm using the following Setup

[greezybacon]

Usually the users gets the "Are you sure you want to send the data again" warning, but I agree this is a problem

[Chefkeks]

Yes it is. Btw. A lot pages in /scp seems to keep their anchor, e.g. #reply at the end of the URL and sometimes you don't really read the message from the browser and automatically hit "OK". Also when you close the browser window and it saves your tabs, the next time you open it (and don't remember what you did last time) you're annoyed by the browser message.

[greezybacon]

Yes, the Post/Redirect/Get is the answer; however, the current osTicket framework lacks support for caching the success banner for display on the next request. That's something we intend to address in the framework rewrite

[ghost]

In the 1.9.12 version this isn't been fixed.

Can someone suggest a code for avoid this problem?

[Mohsnb]

Hi,

i add java script for refresh page to go same page without post data after posted replay.
in include > client > view.inc.php added this line :

<script type="text/javascript">setTimeout(function(){ window.location.href = "tickets.php?id=<?php echo $ticket->getId(); ?>#reply";}, 1200);</script>

after:

<div id="msg_notice"><?php echo $msg; ?></div>

and summary :

<div id="msg_notice"><?php echo $msg; ?></div>
<script type="text/javascript">setTimeout(function(){ window.location.href = "tickets.php?id=<?php echo $ticket->getId(); ?>#reply";}, 1200);</script>

[DonCep]

Hi, MohsenBahraminejad

Where exactly in view.inc.php I should put this two lines ?

[jthakilla9]

Does someone has a fix for this please, respond.

[Mohsnb]

Hi, MohsenBahraminejad

Where exactly in view.inc.php I should put this two lines ?

find <div id="msg_notice"><?php echo $msg; ?></div> and write script after it.

[JediKev]

This will be addressed when #4509 is accepted/merged.

Cheers.

[jthakilla9]

Hi, MohsenBahraminejad
Where exactly in view.inc.php I should put this two lines ?

find <div id="msg_notice"><?php echo $msg; ?></div> and write script after it.

$urls = array();
foreach (AttachmentFile::objects()->filter(array(
'attachments__thread_entry__thread__id' => $ticket->getThreadId(),
'attachments__inline' => true,
)) as $file) {
$urls[strtolower($file->getKey())] = array(
'download_url' => $file->getDownloadUrl(),
'filename' => $file->name,
);
} ?>
showImagesInline();

This is how i did it but it stil doesn't work, it creates a ticket after i refresh the page. is there a script that when i click refresh it brings me to the orginal page?

[jthakilla9]

It works i followed these steps #4509

[JediKev]

Addressed with:

• https://github.com/osTicket/osTicket/pull/5253