Osticket: I have a problem with the installation of osticket V1.11

[LeopoldoZD]

I'm installing osticket v1.11, but when I enter the ip address, I can not do it and I get "access denied"
Use this tutorial to install it, but this error occurs.
https://technologyrss.com/how-install-osticket-ubuntu-18-04/

[JediKev]

@LeopoldoZD

That appears to be a permissions issue. We have a bug/issue with our website where the permissions are removed on the files (but strangely not the directories) in the download. All you need to do is run the following commands and you should be fine:

$ find /path/to/osticket/ -type d -exec chmod 755 {} \;
$ find /path/to/osticket/ -type f -exec chmod 644 {} \;
$ chown www-data:www-data -R /path/to/osticket/

Cheers.

[LeopoldoZD]

thanks, it works