Osticket: Automated Collaboration Fatal error

[mikshepard]

Description

When a user of an organization with "Automated Collaboration" checked tries to create a new ticket, they are shown an error page instead of creating the ticket.

Steps to Reproduce

1. Create an organization with users
2. In the organization group settings, under the "Automated Collaboration" section, check either box for "Add to all tickets from this organization"
3. Try to create a new ticket as one of the users in that organization.

Expected behavior:

Ticket is created, other users in the organization are added as collaborators.

Actual behavior:

User is created with an error screen, displaying the following:

Warning: Creating default object from empty value in /var/www/osTicket/include/class.thread.php on line 2095

Fatal error: Call to undefined method stdClass::set() in /var/www/osTicket/include/class.orm.php on line 2101

Versions

Admin panel -> Dashboard -> Information which also additionally gives you information about you server.

1.8-git (e3219829) -- From the 1.11.x branch

Also, please include the OS and what version of the OS you're running. As well as your browser and browser version.

Debian Jessie, php v5.6.36, mysql 5.7.22, apache 2.4.10

Browsers tested: Firefox and Chrome

[JediKev]

@mikshepard

We are actually working on this right now. Will push a fix when we find it.

Cheers.

[protich]

@mikshepard - Thank you for the detail issue report - I'm the guilty guy who broke it. Fix by @JediKev merged, will push to 1.11.x shortly.