Osticket: Valid CSRF Token Required

[manellen3]

Dear osTicket,

I've found a weird thing when I tried to login as agent in scp/login.php. The error is

Valid CSRF Token Required

Does anyone know what I've missed?

Thank in advance.

[manellen3]

Dear Team,

The system information as follow:

• 64bit Amazon Linux 2017.03 v2.4.0
• Apache
• PHP 7.0.16
• osTicket version 1.10

I've read some other similar issues but it can't solve my issue. For example, the suggestion to clear cache and it doesn't work and osTicket version 1.10 should work on previous PHP 7.1.

Thank in advance.

[JediKev]

Hello @manellen3
Wherever you read "the suggest to clear cache" they are correct, however they left out one detail. You need to delete all cache AND COOKIES then force refresh your login page (yourosticketdomain.com/scp).

[manellen3]

Hello @JediKev,

Thanks for your suggestion.

Yes it is work, but my domain looks weird when I tried to force access to agent login at
http://www.myosticketdomain.com/ticketing/scp,
it will redirect to e.g.
http://myosticketdomain.ap-southeast-1.elasticbeanstalk.com/ticketing/scp/login.php
How it come?

And how I need to force login agent to http://www.myosticketdomain.com/ticketing/scp instead of the regular one at http://www.myosticketdomain.com/ticketing/scp/login.php?

Please assist me where i've missed.
Thank in advance.

[JediKev]

Yes it is work, but my domain looks weird when I tried to force access to agent login at
http://www.myosticketdomain.com/ticketing/scp,
it will redirect to e.g.
http://myosticketdomain.ap-southeast-1.elasticbeanstalk.com/ticketing/scp/login.php
How it come?

This sounds like you haven't registered your own domain name with your server. Take a look at this link.

As for your Valid CSRF Token Required error: https://github.com/osTicket/osTicket/issues/3546

[manellen3]

This sounds like you haven't registered your own domain name with your server. Take a look at this link.

I'll try it

As for your Valid CSRF Token Required error: #3546

I've follow the steps and it doesn't work for me. I'm trying this one:

$this->data->session_data = "";

Any ideas?

[JediKev]

I've follow the steps and it doesn't work for me. I'm trying this one:

$this->data->session_data = "";

Any ideas?

The suggested fix was approved and seemed to fix everyone's issue with CSRF Tokens. Try adding the fix again and run the REPAIR TABLE command suggested in the comments here: https://github.com/osTicket/osTicket/commit/424bfc99d93b920f6162b602eeea41125086425d#comments

[manellen3]

$this->data->session_data = "";

It is actually work, it was cache.

Thanks @JediKev