Osticket: 1.9.12 - Change priority on tickets list

[ghost]

Hi,

is it possible, in the 1.9.12 version of osTicket, add a dropdown menu for changing the priority of a ticket without edit it? (something like the "Change status" dropdown in the tickets list)

If yes, what files I need to edit for reach this?

Thanks

[Hannibal226]

@davideakc
Hey, with standard option this isn't possible.

With a bit of php/html and maybe sql knowledge you can adapt the "change status" and use the same way for "Change priority".

I'm not sure, but maybe this is a feature which will be added in 1.10 anytime, too.

CHEERS

[ntozier]

Admin panel -> Mange -> Forms -> Ticket Details

Change to required.

[ghost]

@ntozier, I wanted a fast option for changing the priority level without entering in the ticket, without clicking on "Edit" for edit the ticket

I wanted a fast option for set another level of priority...

[ntozier]

Oh my bad. My response is not about editing the ticket. My response is to allow the user opening the ticket the ability to select the Priority they want... I mistakenly thought that's what you were looking for. But now that I re-read this I see that this is not an issue report, its a feature request. You want a Change Priority either on the ticket list and quite possibly also the ticket view.

@greezybacon @protich can one of you mark this as Feature Request please.

[ghost]

So for now there isn't a code for doing it?

[greezybacon]

We call this mass actions. Here's an example of how to do it on the develop branch (v1.10-rc.3). Perhaps we should make this more pluggable. I do like the idea.

--- a/include/ajax.tickets.php
+++ b/include/ajax.tickets.php
@@ -556,6 +556,9 @@ class TicketsAjaxAPI extends AjaxController {
                 'close' => array(
                     'verbed' => __('closed'),
                     ),
+                'priority' => array(
+                    'verbed' => __('changed priority'),
+                    ),
                 );

         if (!isset($actions[$action]))
@@ -756,6 +759,50 @@ class TicketsAjaxAPI extends AjaxController {
                 }
             }
             break;
+
+        case 'priority':
+            $inc = 'delete.tmpl.php';
+            $info[':action'] = "#tickets/mass/priority/{$w}";
+            $verb = __('Update');
+            $info[':title'] = sprintf('Change Priority On %s',
+                    _N('selected ticket', 'selected tickets', $count));
+
+            $info[':placeholder'] = sprintf(__(
+                        'Optional reason for changing priority on %s'),
+                    _N('selected ticket', 'selected tickets', $count));
+
+            if (!($P = Priority::lookup($w)))
+                Http::response(422, 'No such priority');
+
+            // Generic permission check.
+            if (!$thisstaff->hasPerm(Ticket::PERM_EDIT, false))
+                $errors['err'] = sprintf(
+                        __('You do not have permission %s'),
+                        __('to edit tickets'));
+
+            if ($_POST && !$errors) {
+                foreach (Ticket::objects()
+                    ->filter(['ticket_id__in' => $_POST['tids']])
+                as $ticket) {
+                    if (!$thisstaff->getRole($ticket->dept_id)->hasPerm(Ticket::PERM_EDIT))
+                        continue;
+
+                    if ($_POST['comments'])
+                        $ticket->logNote(null, $_POST['comments'],
+                            $thisstaff);
+
+                    $entries = DynamicFormEntry::forTicket($ticket->getId());
+                    foreach ($entries as $E) {
+                        if ($E->form->type !== 'T')
+                            continue;
+                        $E->setAnswer('priority', null, $P->priority_id);
+                        if ($E->save())
+                            $i++;
+                    }
+                }
+            }
+            break;
+
         default:
             Http::response(404, __('Unknown action'));
         }
diff --git a/include/staff/templates/tickets-actions.tmpl.php b/include/staff/templates/tickets-actions.tmpl.php
index 0535a5a..bede510 100644
--- a/include/staff/templates/tickets-actions.tmpl.php
+++ b/include/staff/templates/tickets-actions.tmpl.php
@@ -42,6 +42,27 @@ if ($agent->hasPerm(Ticket::PERM_TRANSFER, false)) {?>
 <?php
 }

+// Mass Priority Change
+if ($agent->hasPerm(Ticket::PERM_EDIT, false)) {?>
+<span
+    class="action-button" data-placement="bottom"
+    data-dropdown="#action-dropdown-change-priority" data-toggle="tooltip" title=" <?php
+    echo __('Change Priority'); ?>">
+    <i class="icon-caret-down pull-right"></i>
+    <a class="tickets-action" id="tickets-assign"
+        href="#tickets/mass/priority"><i class="icon-exclamation"></i></a>
+</span>
+<div id="action-dropdown-change-priority" class="action-dropdown anchor-right">
+  <ul>
+<?php foreach (Priority::getPriorities() as $Pid => $Pname) { ?>
+     <li><a class="no-pjax tickets-action"
+        href="#tickets/mass/priority/<?php echo $Pid; ?>"><i
+        class="icon-level-up"></i> <?php echo $Pname; ?></a>
+<?php } ?>
+  </ul>
+</div>
+<?php
+}

 // Mass Delete
 if ($agent->hasPerm(Ticket::PERM_DELETE, false)) {?>

[Chefkeks]

Making it more pluggable it's definitely the right way - agree on this with you @greezybacon
And thanks for the screenshot! :+1:

[ghost]

@greezybacon thanks!

Can you adapt it for the 1.9.12 version?

Thanks again!

[ntozier]

@davideakc new features are rarely (more like never) back ported to old versions.

[ghost]

@ntozier so I need to make the code for the 1.2.12...

Ok, thanks for the reply!

[kest874]

I put a pull request together for this.

[olly3gs]

I'm curious if something new is here about this feature?

I would like to have a dropdown menu for changing the priority of a ticket without edit it in exactly the same way as Ticket Status drop-down menu is done in Post Reply section of ticket.

I'm using osTicket 1.10.1.