Openrazer: Razer BlackWidow Chroma V2 changes color of some number keys

[nightsky30]

My Razer BlackWidow Chroma V2 was functioning very well, and still does for the most part. I recently updated to Ubuntu 18.04, and have noticed 2 or 3 times now over the past few days that some of my number pad keys change to a green color.

• I have reproduced this multiple times.
• I believe it is related to my system going into suspend mode.
• My profile is simply a static orange hue.
• The affected keys are always the default green no matter the static color selected for the rest of the keyboard.
• The keys all start out the correct color at boot and remain lit in the proper color while in use.

• They change to green, and it is always the same keys that change:

• 0, 2, 5, 6, 8, 9, /, AND *

I ran "sudo openrazer-daemon -Fv --as-root", and let my system suspend. When I came back the above numpad keys were green, and there was nothing strange in the console logs. In fact, they hadn't changed a bit since before the suspend ~3hrs of use / wait to suspend.

dmesg doesn't show anything strange that I can see. There are some USB disconnects as I was trying to reproduce the color change by removing and reinserting my mouse at first. I then played a few games and finally let my system suspend. After the suspend is when it changed color.

daemon.txt

dmesg.txt

~$ uname -a
Linux 4.15.0-20-generic #21-Ubuntu SMP Tue Apr 24 06:16:15 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic

[nightsky30]

If there are other logs I can grab, let me know.

[z3ntu]

Does this also happen without the daemon running?

[nightsky30]

It seems to happen after being in suspend a while, but not immediately when suspend happens. It didn't happen the other day when I turned the daemon off, but maybe I hadn't waited long enough after the suspend for the problem to trigger.

I also think it might be a firmware issue. This is what it looks like, and this person runs Windows:
https://youtu.be/pdSpT-_77jo?t=32

They linked to a firmware executable in the comments section. I'm apprehensive about downloading and running strange executables which aren't readily available on razer's site. I might contact support to see what they have. I don't dual boot, but I have ways around the Windows specific firmware if this will indeed fix the issue.

[nightsky30]

Another example: https://www.youtube.com/watch?v=fL9c_qx9Zc0
Firmware link posted in details of that user's video

I contacted support. I'm going to close this as it does not appear to be an issue with the daemon. Thank you.

[terrycain]

@nightsky30 👍

[nightsky30]

FYI, just wanted to follow up and note that the firmware update I received from support fixed the strange lighting issues for me. It is a pity they do not supply firmware downloads on the razer site.

Also, here are the firmware version numbers:
v1.00.00 (Broken, lighting issues)
v1.01.00 (Fixed, latest version as of May 2018)