Openfoodnetwork: Product pictures are not showing up for France

[RachL]

Description

Product pictures have disappear since the last release.

Steps to Reproduce

1. Go to any shops on OFF https://www.openfoodfrance.org/shops#/

Animated Gif/Screenshot

Severity

bug-s1: a critical feature is broken: checkout, payments, signup, login

Your Environment

• Version used: v2.9.10
• Browser name and version: All
• Operating System and version (desktop or mobile): both

Possible Fix

[RachL]

This is looking good! Thanks @Matt-Yorkley 👍

[luisramos0]

@Matt-Yorkley can you add a few details here, what was the problem and how ti was solved?
I am curious about what are the specific S3 settings we have in FR.

[Matt-Yorkley]

Okay, so the issue here was related to S3 image settings and only affected France. All other instances with S3 seem to use this setting for the path:

Whereas France was using this setting:

:rails_root is a placeholder here which expands the full path on the filesytem, which in this case has recently changed from being in /current to a symlink in a different location.

The "path" given here is basically a virtual path that Amazon uses to identify/name images. So the generated URLs on our side were not pointing to the correct place in the bucket, but to a different path that included a per-release timestamp.

I manually adjusted the setting and changed the :rails_root prefix to /home/openfoodnetwork/apps/current and the image paths were all fixed.

Note: if we want to change this setting to be in line with other instances we would have to migrate/rename all images in the French S3 bucket first.

[luisramos0]

thanks for explaining Matt! This info may be useful in the future as well.

[rafaelbbrazdmc]

Exactly same issues in Brazil! I did this and works well.

[RachL]

I'm reopening this one. Pictures are down again :'(

[luisramos0]

I see the values in live FR are again the values Matt comment above says are incorrect for France.
I changed the values but still no luck.
The error message is something like "All access restricted to that object"..
I tried to login on AWS FR and I see this:

[Matt-Yorkley]

So the "All access to this object has been disabled" message is potentially a billing issue?

[luisramos0]

yes, 7usd to be paid...
Apart from that needed "fix" (pay the bill) I wonder why the settings were back to not start with :rails_root...

[luisramos0]

I think I may have changed the wrong values, Matt's comment was about "Attachments PATH" while I changed "attachments URL" and "attachments default URL". I reverted my changes now, this may need to be verified after the aws account is unlocked.

[RachL]

@luisramos0 @Matt-Yorkley thanks! It appeared the credit card for this account expired in February. I don't understand why we didn't get any emails :( anyway I've paid now. But I guess it will take some time to be reactivated.

[RachL]

Ok images are back! I'm closing. Thank you everyone!