Office-js: Outlook-OWA not displaying email properly when email headers are sent.

[glr0221]

As the title states, there is a case where OWA fails to properly display the email if some email headers are in the content of the email. Outlook clients display the headers correctly though.

I don't think this is the right forum, but took a chance at filing the ticket anyway since I have had pleasant experiences with this group. And I am hoping this will be re-routed to the right team. Thank you in advance your kindness and understanding of my decision to post here.

Expected Behavior

This is how Outlook displays the email. And the right way to display it :
Correct Email Display

Current Behavior

This is how it is displayed in Outlook-via-browser :
Reply and Forward Incorrectly Shown

Steps to Reproduce, or Live Example

* Link to live example: NONE
1. Use MAC or WINDOWS Outlook client.
2. Send the following email as PLAIN TEXT :

Received: from SG2PR01MA4000.apcprd01.prod.exchangelabs.com
(2603:1096:4:83::23) by SG2PR01MB2507.apcprd01.prod.exchangelabs.com
(2603:1096:4:51::20) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3499.29; Wed, 4 Nov
2020 04:59:09 +0000
Received: from SG2PR01MA4000.apcprd01.prod.exchangelabs.com
([fe80::d06e:7395:ebbc:8f61]) by SG2PR01MA4000.apcprd01.prod.exchangelabs.com
([fe80::d06e:7395:ebbc:8f61%3]) with mapi id 15.20.3499.032; Wed, 4 Nov 2020
04:59:09 +0000
From: John Doe 
To: John Doe 
Subject: Fw: this is a test message over 1mb
Thread-Topic: this is a test message over 1mb
Thread-Index: AQHWq7Nt16K6R+9SG0K6zdW0c3Tsxam3dvzT
Date: Wed, 4 Nov 2020 04:59:09 +0000

1. Once email is sent, view the email in Outlook-via-Browser.

• Additional details:
  
  
  
  1. ______
  
  
  2. ______
  
  
  3. ______
  
  

Context

I am sending some data for header analysis to some of my clients and colleagues. And this gets in the way.

Your Environment

• Platform [PC desktop, Mac, iOS, Office on the web]: ______
• Host [Excel, Word, PowerPoint, etc.]: ______
• Office version number: ______
• Operating System: ______
• Browser (if using Office on the web): ______
  Just affects OWA.

Useful logs

• [ ] Console errors
• [ ] Screenshots
• [ ] Test file (if only happens on a particular file)
  None really.

[glr0221]

@ElizabethSamuel-MSFT any chance somebody can take a look at this? Not really super important. But might be something to look at thanks.

[ElizabethSamuel-MSFT]

@glr0221 Thanks for raising this issue and pinging us about it. We'll take a look and direct where appropriate.

[exextoc]

This is not an add-in specific issue.
We will route this issue to Outlook team internally.

[glr0221]

Thank you @exextoc @ElizabethSamuel-MSFT. If this is properly routed, we can close this ticket then, Thank you again.

[ElizabethSamuel-MSFT]

Thanks for raising this issue, @glr0221. We'll close this issue now but if you have any further questions here, let us know so we can reopen it, or you can create a new issue.

Thanks.