Medusa: postprocessing says it works, but doesn't

[tvvaek]

Before submitting your issue:

Enable debug logging in Medusa settings, reproduce the error (be sure to disable after the bug is fixed)

Branch/Commit: master/7b9111eef5836a6846499ef257ffff3f1f35df8f
OS:* DSM 6.1.4-15217 Update 5*
*What you did: Clean install, added one show - tried to post process 1 ep*
*What happened: *according to postprocessing succeeded, according to show info ep is added, but no file is copied
*What you expected: File to be copied to the right folder*
**Logs:

2017-12-27 15:42:07 INFO     Thread-16 :: [7b9111e] Successfully processed.
2017-12-27 15:42:07 INFO     Thread-16 :: [7b9111e] Processing succeeded for /volume1/Downloads/transmission/Sonarr/...
2017-12-27 15:42:04 WARNING  Thread-16 :: [7b9111e] Unable to write file to /volume1/video/Series/---: Permission denied: [Errno 13] Permission denied: '/volume1/video/Series/---

[medariox]

The user running Medusa needs to have the correct permissions to access/read/write to the show folder.

[tvvaek]

Yes, and this user is installed when installing the package the sickbeard-custom user

I tried installing normally, I've also tried installing using this method

Remove the Sickbeard-Custom & Git & Python package.
Remove (if exist) the sickbeard-custom User & SC-Media Group.
Create a new DSM user called sickbeard-custom and add it to the Administrators Group.
Go to the packages and install Sickrage with the sickbeard-custom Package. (uncheck starting after the installation)
Start the sickbeard-custom Package in the Package Center.
If it doesn't run than check if the sickbeard-custom User is added to the SC-Media Group.
Final step, do a restart of your Syno.

But no change

[fernandog]

@nicoleoca help here?

[p0psicles]

Maybe you need to chown the Series folder and all dirs beneath it? Check if folder where it tries to write to is owned by the correct user?

[tvvaek]

Except for the sickbeard-custom account there is only one account on the nas.

which user should own the folder?

[p0psicles]

You can change the series folder to 777. If it after works its an issue with the user account. You can also wait for a synology user to come help you out.

[tvvaek]

I've changed the owner of the folder to sickbeard-custom and now it works
tested with a second show and all works right now

Wouldn't have tought about that. I had a stable sickrage setup running for almost 4 years, but with synology changing their user system in dsm 6 it all went to /self-censored/
I have some knowledge , but was seriously getting out of my comfort zone using putty trying to fix it.

For future reference, used method:

What I've found in my searches:

Remove the Sickbeard-Custom & Git & Python package.
Remove (if exist) the sickbeard-custom User & SC-Media Group.
Create a new DSM user called sickbeard-custom and add it to the Administrators Group.
Go to the packages and install Sickrage with the sickbeard-custom Package. (uncheck starting after the installation)
Start the sickbeard-custom Package in the Package Center.
If it doesn't run than check if the sickbeard-custom User is added to the SC-Media Group.
Final step, do a restart of your Syno.

What I've added
rightclick your output folder in file station and go to properties
set owner to the earlier created sickbeard-custom
set group to administrators
I don't know if the last step was neccesary, but I'm not changing it now

Now I can start rebuilding my library

Thanks for the support

[labrys]

@tvvaek Hopefully someone can suggest a method without requiring the user to be in administrators. If you hear of one please let us know.

[NicoLeOca]

I don't think creating a user with such high priviledge is necessary.
It's all about the permissions on the Series folder as suggested by @p0psicles
if Chown is too complicated for certain users, permissions can be given into Configuration Panel / Shared folders by modifying the properties of the very folder.

However, my Medusa isn't installed on my NAS anymore, I can't be more precise

[tvvaek]

I'm now reloading my complete library and it's taking some time. After that is all complete and I find some time. I'll try reducing the rights of the sickbead-custom user and I'll keep you posted.

(could be as late as next tuesday, because I won't be home for the weekend)

[tvvaek]

As promised, I tested it

I removed the sickbeard-custom user from the administrators group and the post-processing still works
the sickbeard-custom user is now only a member from following groups: sc-media and users